Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 5th March 2026

Marcus

Savoy Timber 5 star review on 2nd March 2026

Matthew

Savoy Timber 5 star review on 23rd February 2026

Kevin

Savoy Timber 5 star review on 12th January 2026

Shaun

727

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service and very friendly helpful staff, we will use them again, good quality goods, received promptly :)”

Helpful Report

Posted 5 years ago

“Took a little longer to arrive due to present situation. I was not advised when delivery was happening but was at home. Driver who delivered was very good. Products were fine and finished decking looks good.”

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Posted 5 years ago

“Ordered goods during lockdown, expected a long delivery time, but goods came next day. Very pleased with goods and service.”

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Posted 5 years ago

“We ordered the 3m x 3m decking kit. Quite straight forward to put together (my husband and I are not the best DIYers!) Great quality timber and screws. Really happy with how it looks, would definitely recommend 👍”

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Posted 5 years ago

“I have been to Savoy Timber several times recently and without exception the staff have always been extremely helpful, courteous and knowledgeable. Can't fault them and I will continue to use them in the future even though there are timber suppliers that are much closer to home. Oh, their timber is straight too !!!”

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Posted 5 years ago

“Not bad ,but out of fifteen lengths ,, to was broken once you took the rapping off ,, but i will make do some how”

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Posted 5 years ago

“I placed an order at the beginning of lockdown, paid for courier delivery. Savoy timber took my order and money and then emailed to say it would be delivered when the local branch reopened. I asked for a refund for the extra cost of courier delivery as it was now going to be delivered in house, I was told I would be refunded the difference, I never received any money and given up hope of receiving any. To add insult to injury when the order arrived the door frame was so twisted that it was unusable. Luckily my local timber merchant has reopened and I won’t ever have to use Savoy timber again”

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Posted 5 years ago

“Excellent service with on time delivery. Great price and quality.”

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Posted 5 years ago

“Good item, as described. Well priced, arrived well packed and efficiently delivered. Very pleased.”

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Posted 5 years ago

“Nice simple kit with easy to follow instructions. Went together well.”

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Posted 5 years ago

“I’ve used Savoy before and I will be using again! Great product, great prices, great customer service - what more are you looking for!? Next order coming over soon!”

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Posted 5 years ago

“The decking kit arrived quicker than the 2-4 week timeframe given. Good quality materials and the decking kit was straightforward to build and looks beautiful. Thankyou.”

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Posted 5 years ago

“I am happy”

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Posted 5 years ago

“Polite driver great company”

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Posted 5 years ago

“Poor service 😢”

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Posted 5 years ago

“Very good quality and great service.”

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Posted 5 years ago

“Excellent service delivery within 3 days of ordering”

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Posted 5 years ago

“As advertised, received on time. Very happy.”

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Posted 5 years ago

“Superb service super fast with competitive pricing”

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Posted 5 years ago

“Long delay before delivery and when it came part of the order was missing. Poor quality decking, full of splits. Customer service is very responsive until you ask for them to do anything like complete the order, then they go silent.”

Helpful Report

Posted 5 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews