Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 10th March 2026

Savoy Timber 5 star review on 12th January 2026

Shaun

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Anonymous

Anonymous // 01/01/2019

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“One phone call and my breakfast bar that was damaged on arrival was quickly sorted out and new one replaced”

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Posted 7 years ago

“At 4.00 on Thursday the item still had not arrived”

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Posted 7 years ago

“Superb service. Kept informed throughout about my purchase. Very quick to reply to a minor enquiry. Highly recommended.”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

“Paid for worktop samples to be posted which is very acceptable but received snapped of pieces which I though to show a customers was very poor”

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Posted 7 years ago

“The price was the best I could find, delivery was communicated throughout and arrived on time for my job to be completed”

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Posted 7 years ago

“Big delay to order being in stock despite it showing as in stock when ordering. Very poor communication regarding this, 10 days passed before this was confirmed and then there was a further 7 days delay. There was no compensation for this despite this causing me costs due to the company's unreliability. The doors were as expected on arrival however I certainly would not recommend if you want the products in a timely manner as stated as being delivered on the website within 7 working days.”

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Posted 7 years ago

“Excellent service and fantastic available doors”

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Posted 7 years ago

“Verry fast and good service”

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Posted 7 years ago

“super quick delivery, friendly staff & driver”

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Posted 7 years ago

“Very good quality and finish delivery was prompt and free!!”

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Posted 7 years ago

“Easy to use website. Delivered exactly when stated. Dave the delivery man was very polite and helpful. We have used Savoy numerous times and have had no issues with any product or deliveries. Would recommend.”

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Posted 7 years ago

“I have made several purchases from Savoy Timber at different times and each time the service has been excellent with prompt delivery and good quality goods.”

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Posted 7 years ago

“Quick delivery, on time. Products look good quality.”

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Posted 7 years ago

“Fast delivery and so well packed”

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Posted 7 years ago

“Reasonable price and quick delivery. Helpful staff too”

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Posted 7 years ago

“I was told that my recent order would be delivered on Monday 15th October between 8am and 6pm, at 5pm I rang your sales department to be told that my order would definitely be delivered today but MAYBE LATER than 6pm as the driver was running late. Well it is now 11-15pm and I’m still waiting. I wish to make this an official complaint as I think your customer service and your delivery service are absolutely disgusting. Wm Welsh (post code SO19 6BT)”

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Posted 7 years ago

Hi MR Welsh, We are very disappointed that Tuffnells has failed to deliver your parcel on time. As we had sent this out on time and it was marked as out for delivery with the courier company. We could only advise yesterday evening to wait till 6pm as the delivery slot is between 8am and 6pm. We will certainly chase the courier company for you this morning. I don't feel this is a reflection on the customer service we offer as we will always do our best to resolve any delivery issues that arise through any of the courier companies we use to fulfil delivery. We will come back to you this morning once we have investigated. Usually we find it better to contact us directly to give us a chance to rectify any issues if a problem occurs. Kind Regards Lisa

Posted 7 years ago

“Delivery on time,the price was right,good job.”

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Posted 7 years ago

“I ordered wrong work top and the young lady I spoke to on the phone checked and change it to tne right one it was no problem for her”

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Posted 7 years ago

“I've placed a number of orders for delivery from Savoy Timber - the quality and price have always be great, and their delivery driver Dave (Wigan store) has always been a great help with both unloading the items and has great knowledge of the products.”

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Posted 7 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews