Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 17th April 2026

729

Anonymous

Anonymous // 01/01/2019

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“Superb decking kit Great price Prompt delivery am well suited Plus 4cheers to Johnny from Preston the delivery driver he was polite friendly and helpful”

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Posted 7 years ago

“The speed of delivery is second to none👍🏼”

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Posted 7 years ago

“Very disappointed with the delivery. Originally told it would come on Tuesday but very late in the day it changed to Wednesday. We stayed in all day and although the tracker said it would arrive, it never did. It was not possible to speak to anyone on Weds evening about it. Things were much better the next day, Thursday, and we are very pleased with the product.”

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Posted 7 years ago

“Updates on delivery or clearer guild lines on line would have helped. Issue was resolved but could have been clearer and quicker”

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Posted 7 years ago

“Heard about Savoy from a 3rd party saying they where cheap and fast, They weren't wrong. Placed My order online and arrived the next day, I won't hesitate to use Savoy in the near future.”

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Posted 7 years ago

“Very good communication”

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Posted 7 years ago

“Very prompt delivery and all process smooth sailing”

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Posted 7 years ago

“1. not doing weekend delivery 2. when it did arrive i was all here when i was finally able to to see what was missing i ramg the customer care and thry said i would have to call back monday and sort it out. 3. When i did call back monday i got told someone would call back i had to contact you 3 times before i was apologised and told a delivery has been made for thursday. 4. we took another day off work lost more annual leave amd pay for this. 4oclock came i called up to find out what was going on and got told delivery had been made for monday not Thursday. I thing led to another the person on the phone accepted blame and apologised and it has been arranged that the decking will be left outside unsigned and unchecked. Its not a safe place to leave it thefts happy all the time in our area. so we will only wait and see. I would like some compensation for my inconvience and your mistak twice. the guy on the phone suggested paying back delivery charge of 27pound although i dont feel this is enough. For what i have lost in time and from work. Please contact me”

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Posted 7 years ago

“As described, swift despatch, followed delivery requirements to the letter, very happy”

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Posted 7 years ago

“Very good prices for the decking. Delivery costs quite high though so couldn’t just order the extra 2 lengths we needed”

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Posted 7 years ago

“2 items missing from order and delivery left in driveway with no notification that it had arrived. Damaged decking boards delivered.”

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Posted 7 years ago

“prompt delivery, friendly and helpful staff, competitive pricing.”

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Posted 7 years ago

“They could have advised me the timber was ready to collect. I had to chase on this.”

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Posted 7 years ago

“Quality product at a reasonable price.Easy to order and a quick delivery. Excellent service all round.”

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Posted 7 years ago

“good value.”

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Posted 7 years ago

“Everything bang on the button. Delivery was quick for the price can't complain about anything.apart ftom no sun today to enjoy my hard work.”

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Posted 7 years ago

“Just the job”

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Posted 7 years ago

“Quality goods good delivery”

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Posted 7 years ago

“Great price and fantastic delivery service, overall couldn’t be happier 😊”

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Posted 7 years ago

“Delivery was due between 8-6 so I was up at 7:50 ready. Looked out the window at 8:10 and there was my order, just dumped on the drive. Nobody knocked, I didn't sign of anything. No instructions for the decking kit, had to email to ask for a PDF of those. The kit seems to be ok though.”

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Posted 7 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews