Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,788 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,788 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing but a positive experience. Exactly what I was after, speedy delivery and by far the best price. Thoroughly recommended, will be buying from Savoy again!”

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Posted 4 years ago

“Excellent service as always, delivery guy very helpful & wood spot on!”

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Posted 4 years ago

“Great product but very disappointed with the delivery service they help me unload it which was good but they expected me to keep the 4 m long pallet what am I going to do with it at a domestic place is ridiculous and when I spoke to someone from your office all he could say was will send it back he did not know you had to keep the pallet but he should know he uses a service but in the end they said they would keep the pallet which was good of them”

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Posted 4 years ago

“Great value product and delivery was polite and helpful and delivered all items (their own driver) to Derby with no damage and with proper care. The finished deck looks amazing! They even shipped a couple of extra boards and the decking kit had lots of spare fixings at the end, so stress-free! Deck was delivered quicker than stated too.”

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Posted 4 years ago

“Product is fantastic, customer team on the phone likewise very helpful. Let down however by the APC delivery service who have been neglectful of their duties and irresponsible in my opinion. No impact on Savoy Timber of course, but something that could affect your reputation detrimentally.”

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Posted 4 years ago

“Easy to order good delivery service fair price”

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Posted 4 years ago

“Had a delivery this week & came early than expected which was a good thing, timber is good quality for a budget range & is OK for the job I wanted it for Communication was very good, I had a message to let me know when the driver was going to deliver & he was very plesent Kind regards”

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Posted 4 years ago

“Ordered on line pickup was easy yard lads brilliant”

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Posted 4 years ago

“Very happy I found Savoy Timber! Prices almost half from other shops, a good selection of products that can't find in other specialised shops. Very quick delivery and the driver was amazing. By the time I realised he arrived, half of the load was already in my garden. When I ask to help him bring some products, he just give me a small box of nails to carry! The delivery was quite pricey otherwise a very please customer!”

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Posted 4 years ago

“Easy to order, great communication and came a day early. Fabulous”

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Posted 4 years ago

“Great service and very pleased. Thank you.”

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Posted 4 years ago

“Savoy Timber Preston branch were incredible. I spoke with a lady there (sorry didn’t get her name) and she was amazing! She ensured that I received the products on the day that I needed them and this was followed up by a call to confirm. Rare to find such exceptional customer service! Thank you”

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Posted 4 years ago

“Good prices, called to confirm delivery day and delivered when they said. Will be back!”

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Posted 4 years ago

“Good product... delivered promptly to a safe place. Spot on 👍”

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Posted 4 years ago

“Excellent customer service, very polite and friendly”

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Posted 4 years ago

“wow, what can I say 1st class service. The delivery driver was spot on also, placing the timber with me, exactly in the right spot.”

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Posted 4 years ago

“Very good service fast dispatch information updated to keep you in the loop”

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Posted 4 years ago

“Great product, friendly service, delivery in 2 days rather than 7....”

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Posted 4 years ago

“On 2/5/22 we purchased a decking kit from you. In addition we paid £145.50 delivery. On 9/5/22 I contacted you for an update as seven days had passed. I was informed that the seven days delivery did not include weekends. On 10/5/22 I received an e-mail from you stating that my order had been shipped. It went on to say that the courier would contact us with a delivery date. On returning home at 1000hrs on 11/5/22 we were surprised to see our decking just inside our drive and not may I add in a very secure place, and a box outside the front door. There was no delivery note or any other documentation. We were concerned that your previous notification stated that we would need to examine the delivery and sign the drivers documentation as damaged. We could not see any damage but as there was no delivery note we could not determine what we should have received. My husband contacted you sales team number and explained the situation. I spoke to a person called Scott who sent me an e-mail stating what my delivery should have contained. A return e-mail told him that there were 13 x 3m base timbers missing. He stated he would look into it and get back to me. This never happened. So later that day I yet again called your number and spoke to a lady called Carla, who informed me that the delivery had only been a part delivery and that the remainder should be with me the next day on 12/5/22. This did not happen. At 0900 hrs 13/5/22 I again called and spoke to a lady called Janine who after explaining what had happened, she stated that she would contact the courie, who I now know to be Tufnalls, after I told her that we had had no contact from them and therefore no tracking number. She stated that she would contact them and get back to me. This didn’t happen either. In the afternoon of 13/5/22 I yet again called and again spoke to Janine who stated that she had been unable to make any contact with Tufnalls and that she had passed the matter, as she put it up stairs. She also stated that the matter probably would not get looked at until Monday 16/05/22 some 14 days after my order was placed. While I understand that the issue seems to be with your courier, my contract is with you not them and their failings are a reflection on your company. I have now had to lay off the builders hired to install the deck for how long ? you tell me. Needless to say we are not impressed with your company and after sales. As a restauranter I would like to invite you to come and see how a proper business is run. I would suggest you try our mixed grill. We will serve half of it too you at the time, at a cost of £145.50 service charge. The other half of your mixed grill will be served to you some time in the future as you obviously find that acceptable. Please try and sort this matter out by giving me the rest of my order, plus may I suggest you consider a proper courier service. Regards 08/06/2022 Call from a very nice lady, stating that she had just read my review and wished to apologise for the troubles I have experienced. She was very genuine and as I explained although I did not blame Savoy Timber but the courier service, my contract was with them. She again apologised and we left it at that with savoy making a gesture of refunding £50 for the inconvenience caused . Would I use them again, yes I would, the product was fine and is now installed and being used regularly.”

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Posted 4 years ago

“Great service great product and deliver was on time! Would shop again”

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Posted 4 years ago

Savoy Timber is rated 4.5 based on 6,788 reviews