Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,842 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

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“Brilliant delivery service. Perfect cut of worktop with zero imperfections at an unbeatable price. Won’t look anywhere else next time”

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Posted 6 years ago

“You were able to provide 2 internal doors unusual sizes.”

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Posted 6 years ago

“I ordered and paid for 6 Louvre doors on eBay on 7th November They were delivered in the stated time but 4 of them were not The size I had ordered and paid for. I have made 4 phone calls and have still not been told when the ones I have ordered will be delivered and the wrong ones collected. Very disappointed. I have not posted this on EBay yet Please deal with this promptly My name is Adrian Barker Address Greenside Oxenholme Lane Natland Kendal LA9. 7QH My phone number is 07956136829 This is the last stage of one of my house renovation projects And need these doors ASAP Thank you Adrian”

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Posted 6 years ago

Hi Adrian as per our telephone conversation your louvre doors are to be dispatched and the incorrect size one collected, apologies for the mix up and pleasure to speak with you yesterday kind regards Savoy Timber

Posted 6 years ago

“Parcel didn't arrive on the day specified. Of course I waited in all day. Customer Services left a lot to be desired. Brusque, unhelpful - I was told it was 'Parcelforce' and it was notoriously difficult to get through to them. There was no indication of what would happen next. The tracking system told me at 5pm that the parcel was back at the depot. No-one contacted me the next day. Again I had to ring Savoy to find out what was happening. I did finally speak to a very helpful lady, Lisa, who did her best to find out what was happening. The parcel was delivered early afternoon, but again I spent the day waiting not knowing if it would be delivered or not. When the worktop arrived, there was no edging strip. I am now waiting for that to be delivered. The company should consider changing its delivery partner! And its customer facing staff!”

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Posted 6 years ago

Hi there sincere apologies that your delivery was delayed, Parcelforce have a national tracking system that shows us the route of your parcel - we can see that it was dispatched correctly and out for delivery on the specified day but was then returned to depot and then re delivered the following day . In our experience this happens very rarely but could be an issue of bad traffic or delivery vehicle breakdown - unfortunately we are not advised proactively of this which I agree is frustrating for all concerned. We are happy that your parcel arrived the following day without incident and will pass on your kind comments to Lisa . I will also pass on your comments regards a lack of information and assistance in the first instance which I agree is also frustrating. Thank you for taking the time to provide this constructive feedback kind regards Savoy Timber

Posted 6 years ago

“Great communication and easy to assemble”

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Posted 6 years ago

“On time delivery. Product exceeded my expectations. Great value.”

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Posted 6 years ago

“Product was as described and decent quality. Delivery was quick”

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Posted 6 years ago

“They provided a very high quality product very promptly and at a good price.”

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Posted 6 years ago

“I got what I asked for cut to Size.”

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Posted 6 years ago

“Very good product and easy to follow installation directions”

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Posted 6 years ago

“Mix up with on line order but quickly sorted out by a very nice, helpful lady at the Blackpool branch. Good service.”

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Posted 6 years ago

“GOOD COMMUNICATION EXCELLENT SERVICE”

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Posted 6 years ago

“Good product well made strong and sturdy very happy would buy again”

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Posted 6 years ago

“Prompt and efficient service”

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Posted 6 years ago

“Amazing service, I needed my items delivering on a specific day and even though the website didn’t give this option a quick phone call and all was arranged. Great from ordering to delivery.”

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Posted 6 years ago

“Really happy with the product, delivery was on time. Thanks”

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Posted 6 years ago

“Good service delivered on time”

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Posted 6 years ago

“Great service, and they are happy to rectify mistakes, no matter whether it was myself that made the mistake, or them. I would definitely recommend them.”

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Posted 6 years ago

“Very good friendly communication on the phone. The worktop came really well packaged up”

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Posted 6 years ago

“I brought the Rouille zenith worktop. The worktop although lovely, it had a damaged corner when it was unwrapped.”

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Posted 6 years ago

Savoy Timber is rated 4.5 based on 6,842 reviews