Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.85

4.9 Rating 839 Reviews

96 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 839 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

Visit Website

Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very elegant and so comfortable shoes!”

Helpful Report

Thank you for saying so! 🥰

“I’ve never had a shoe fit my severe bunions until these shoes. I’ve been searching through internet to find shoes that fit my feet, and I found this brand recommended on a Reddit post. They truly uphold their mission statement and goals! Will be coming back to get more shoes!!”

Helpful Report

We are so delighted to read how happy you are with your new shoes, Kaitlyn. Bunions shouldn't stop you from wearing fabulous footwear! We are glad you found us. 🥰

“I have mild but very painful bunions. To be honest, I didn’t believe Sargasso & Grey shoes would make any difference, but at a recent wedding I managed to wear heels for the first time in years! I wasn’t even in pain after dancing for hours, just had normal tired feet. Thank you for the time and effort you’ve put into creating shoes that make a difference for customers with problematic feet.”

Helpful Report

What a wonderful review, Nina. Thank you for sharing your experience. It's lovely to have our shoes recognised in this way. Thank you for choosing Sargasso & Grey x

“My 5th purchase and as always a beautiful pair of shoes. A gorgeous soft blue that complimented a special dress for lunch in Paris. I felt fabulous and my shoes were the icing on the cake! Thanks a million xx”

Helpful Report

“I struggle to get shoes that are comfortable and these are wonderful . Thank you”

Helpful Report

Sorry to learn you struggle to find comfortable shoes, but so pleased you found us. Hopefully, your struggle is now over! 😁

“Lovely leather and suede espadrilles that fitted perfectly and were super comfortable first time on! The leather will keep its shape much better than the fabric versions that I have seen from other retailers and I am sure they will last for many summers to come. I have worn them on two evening occasions so far and they were admired both times. The order was received well packaged and within the expected delivery time. Excellent service and lovely shoes!”

Helpful Report

Dear Stephanie We are so happy you are happy with your new shoes and delighted they have been much admired! Thank you for taking the time to leave a review. We really appreciate it!

“Wonderful shoes the only down side is that I must stop buying shoes from your range.I have wide size 6 feet with an arthritic big toe joint so not easy to get comfy shoes that look so elegant, Thats until you discover Sargasso and Grey. Comfortable supportive elegant footwear,what’s not to like. So glad I took the plunge and purchased these shoes,my fourth paint from the range.”

Helpful Report

Hi Helen! We are so grateful for your loyalty and happy that our shoes work well for your feet. Thank you for taking the time to leave such a lovely review, and thank you for choosing Sargasso & Grey! 🥰

“For the first time, EVER I have shoes that are as comfortable as they are beautiful. I now have SIX pairs of S&G shoes. Soooooo lovely!!”

Helpful Report

Hi Jacqueline! We are delighted to hear that you are pleased with your S&G shoes. It's wonderful for us to have such a loyal customer! Thank you! x

“Superb shoes, very comfortable, true to size, look very smart and not old fashioned as with so many comfort shoes. Beautiful packaging, it was like Christmas to open them, I will be back for more - thank you”

Helpful Report

Hi Jane! What a lovely review. We are pleased Christmas came a bit early for you! Thank you for taking the time to leave this review, and thank you for choosing Sargasso & Grey. We look forward to seeing you again! x

“Absoluutely love my new shoes. Perfect fitting, beautifully packaged and a fast delivery.”

Helpful Report

Hi Margaret! We are so pleased you love your new shoes! It means a lot to us, as does the fact you took the time to leave a review. Much appreciated! x

“Super shoes ultra comfy and look really smart. Great choice”

Helpful Report

So pleased to read this, Helen! Thank you for choosing Sargasso & Grey x

“Easy to order, large selection well worth keeping your eye on”

Helpful Report

Thanks for taking the time to leave a review, Denis. We really appreciate it!

“I absolutely love Sargasso & Grey shoes. They are beautiful. I recently purchased a shoe that did not work for me so I returned it - this was a simple process. In fact, Sargasso made it very easy to exchange the shoes for a different pair. Sargasso & Grey is my happy place!”

Helpful Report

What a fantastic message to receive, Sue! We're thrilled to hear that Sargasso & Grey is your "happy place" when it comes to shoes. We understand that sometimes a style might not be quite right, even with our best efforts. That's why we're so pleased to know that the return and exchange process was simple and easy for you. Our goal is always to make your experience as smooth and enjoyable as possible. Thank you for your kind words and for being such a valued customer.

“Just found your site ...l saw a pair of black leather loafers , at first l was very reluctant to buy without trying on , the whole procedure of having to send them back if the fit was wrong , or the leather too hard and sharp. I ordered they came at the designated time , so far so good . I opened my parcel , very carefully and neatly wrapped . When l saw my new shoes l just smiled the leather was absolutely beautiful , supple , smooth . I slid my foot into the shoe , you do half sizes an extra bonus .....the shoe fits perfectly , l put the other shoe on , sheer perfection , l love them . I am keeping them , and l am now looking for another pair , maybe tan or navy.”

Helpful Report

What wonderful feedback! We're delighted to hear that you love your new black leather loafers. It's also lovely to read you are already considering another pair. If you need any help at all, or have any questions, please don't hesitate to ask!

“Excellent quality shoes and bag to match. I wore the shoes all day for a wedding and never once did I feel like taking them off. They will be useful for many other occassions too. Great customer service and advice too!!”

Helpful Report

Hi Hilary! We are thrilled you love your new shoes and they were so comfy at the wedding. It makes our day to read this. We hope you had a fabulous time! Thank you for taking the time to leave a review and thank you for choosing Sargasso & Grey x

“Beautiful shoes with a real extra wide fitting unlike another company claiming to be for bunions. I was sad I could not purchase the silver shoes in a smaller size as they were my preferred colour but they were sold out. Also easy to return the unsuitable pair with a simple returns label no annoying returns portal”

Helpful Report

We are pleased to find that our shoes are a good width and suitable for your feet, Lynne. We understand that all feet are different, so we make shoes in wide and extra-wide fittings with many styles suitable for bunions. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey!

“Lovely shoes. So comfortable. None of my usual places hurt in them. Lovely material and colour. I’m sure I’ll be able to wear them all day for my daughter’s wedding. They are just right for the occasion.”

Helpful Report

Have a wonderful wedding, Isabel. We are sure you will look fabulous! Thank you for taking the time to leave a review. It means a lot to us. 🥰

“These shoes are super comfy, I can actually wear a pair of heels for the whole evening without any discomfort...I have two pairs and will definitely be buying more..”

Helpful Report

We are so pleased to read this, Amanda. It makes our day to hear from happy customers! Thank you for leaving a review, and thank you for choosing Sargasso & Grey...twice!

“Fabulous shoes , very comfortable can’t wait to wear them at my wedding, the colours match is perfect Like everything in life you get what you paid for, I wouldn’t hesitate to order another pair of shoes”

Helpful Report

Have a fabulous wedding, Judith. We are sure you will look amazing!

“I bought some evening shoes for a cruise in May, but they were not suitable for every day use, so was able to re-sell them on the Marketplace. This was quick and very easy (for someone who is not good with the internet). The customer service for this, was most helpful and understanding. I was able to purchase a new pair of shoes. When they arrived, my husband looked at them and said - they won't fit you! - how wrong! They looked small and neat, but were amazing when I put them on. They are SO comfortable and at last (at 81yrs) I have a smart pair of normal shoes, which fit extremely wide feet. Thank you.”

Helpful Report

Thank you for taking the time to leave a review, Margaret. It's wonderful to read how happy you are with your new shoes and how they make you feel great! This makes our day!

Sargasso & Grey is rated 4.9 based on 839 reviews