Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.84

4.8 Rating 868 Reviews

96 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.8

Based on 868 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

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Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my first order with S&G and was delighted with the website, ordering system and prompt despatch. The shoes arrived securely and beautifully packaged. Having ordered the same extra-wide-fit shoe in different sizes I now know which to order in future. Sadly this style (Tori) wasn't comfortable over my rather large bunion so I had to return them - another easy process with S&G. I shall be looking out for styles with a more rounded toe and definitely try again. Thank you for excellent customer service and for creating beautiful, stylish shoes for us ladies with 'tricky' feet.”

Helpful Report

Thank you for taking the time to leave such a lovely review, Fern. Even though the shoes were not quite right on this occasion, we hope you will visit us again. We are glad you had a positive shopping experience with us. 😁

“Beautiful shoes in such a lovely wintery colour. Advised to go up half a size which I did and am pleased with the fit. They are comfortable but smart and I’m sure will be shown off over Christmas.”

Helpful Report

We hope you had a lovely Christmas, Christine. We are delighted you are happy with your new shoes. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey! x

“Beautiful well crafted shoes. I now have quite a collection. I have 2 pairs of Jago boots, the first in black leather in my usual size.The second in suede which are much stiffer and toes more pointed, that for me, need to be a whole size larger . I'm sure they will soften over time. Delivery is prompt and any returns are easy to process. Comfort and style....sorted!”

Helpful Report

Happy New Year, Jean! Thank you for taking the time to leave such a lovely review. It means a lot to us. We are so pleased to learn you are building a collection of S&G shoes. It's wonderful to have such loyal customers. Thank you 🥰

“The original shoes I ordered were slightly small so I returned them and ordered a half size up. The exchange was handled in a timely way. The new shoes fitted perfectly and are so comfortable. I have bunions and hammer toes but it’s like they don’t exist. Beautifully made and I shall enjoy showing them off.”

Helpful Report

How wonderful to read that our shoes can (almost) make bunions and hammer toes disappear! We are so pleased our shoes are comfy for your feet and grateful that you took the time to leave a review. Thank you, Tina.

“I love your shoes, and I have very wide feet with bunions and some toes that lay on top of each other. Your shoes are comfortable right out of the box. They are very fashionable and look nothing like shoes for feet that are not fashionably shaped. I have 6 pair now and returned only one pair. That return was quick and easy. Shipping to the US is surprisingly fast. I always get compliments on your shoes and I feel elegant in them. Can’t wait to see the Spring line.”

Helpful Report

What a lovely review, Barbara! We are delighted that you love our shoes and find it easy and fast to shop from the US. It makes our day to hear from happy customers. Thank you for your feedback and for choosing Sargasso & Grey!

“Very happy with my new shoes exactly what I wanted. Very comfortable but dressy.”

Helpful Report

Delighted to read this, Helen! Thank you for taking the time to leave a review.

“These flats are so beautiful and super comfortable! Couldn't be happier.”

Helpful Report

This is lovely to read, Simone. Thank you for choosing Sargasso & Grey!

“I LOVED these shoes. The quality was amazing. I have worn Manolo Blahnik, Chanel, Jimmy Choo, and Christian Laboutin and the quality of these shoes is right up there at a fraction of the cost. The width is perfect! Wide in the front but narrower in the heel. I live in the US and delivery was quick.”

Helpful Report

Hi Janet! It is so wonderful to read how happy you are with your new shoes. This has made our day! Thank you for taking the time to leave such a lovely review, and thank you for choosing Sargasso & Grey!

“Excellent customer service and advice. Very happy with my purchase.”

Helpful Report

Delighted to read this, Sarah!

“Hi love your shoes but sometimes the fit isn’t quite right for my peculiar feet, however I have just received a pair of Ally extra wide fit shoes in tan suede..they are just wonderful. Please bring them in different colours. So comfy and soft but look elegant. So glad I found your products Many thanks Helen”

Helpful Report

Hi Helen! We are glad you found us, too! We will definitely introduce more colours for the Ally shoes next Spring, so please do visit us again!

“Beautifully made shoes Fabulous designs Plenty of choice for bunion/wider feet. Arrived quickly. I was spoiled for choice. When I did return one pair, I was kept informed of the journey and refunded quickly. I look forward to repurchasing.”

Helpful Report

We are pleased that you are happy with your new shoes and delighted that our returns process for the unwanted items was quick and easy. Thank you for choosing Sargasso & Grey.

“HAPPY? Better yet, ESTATIC! I have bunions on both of my feet and I have been looking all over the world— looking for shoes that feet my, now, wide feet. Finally, I was fortunate to discover Sargasso & Grey website! I am ESTATIC that I can still wear nice-looking heel shoes that simulates a platform-feel surface without creating pressure on my bunions! I am so excited about these shoes that I pair at one time! THANK YOU VERY MUCH Sargasso & Grey for selling shoes that are comfortable & classy!”

Helpful Report

Thank you, Phena, for your glowing review. We really appreciate it! It makes our day to hear from happy customers who have found our shoes to be the solution to their footwear problems.

“Fabulous ! I had lost confidence in on-line retailers after losing money to a scam Chinese based site but Carrie was really helpful and addressed my fears. The shoes are beautiful and very comfortable for my wide feet. Good old-fashioned service and quality. Recommended.”

Helpful Report

We are pleased that you have found your perfect shoes at S&G, Jan, and happy to learn that your experience with our company has been so positive. Thank you for recommending us and for choosing our brand for your new shoes!

“Excellent customer service. I returned my shoes as they were too small, a replacement pair was received within a few days. They are beautiful and the most comfortable heels I have ever had.”

Helpful Report

Thank you, Jennifer. Customer service is hugely important to us, so it's lovely to be recognised for this, as well as for our shoes!

“Excellent customer service. I returned my shoes as they were too small, a replacement pair was received within a few days. They are beautiful and the most comfortable heels I have ever had.”

Helpful Report

“really exc customer service! you feel like you're talking to ppl that care! also those bunion shoes are THE BEST! so comfortable,stylish and elegant. worth the money!”

Helpful Report

Thank you for the kind review, and thank you for choosing Sargasso & Grey!

“Great customer service, have bought this style previously in different colours, the burgundy is a really good autumn shade and the shoes are super comfortable.”

Helpful Report

“Very comfortable shoes and look very stylish. I have bought three pairs and will certainly buy more. Delivery very prompt.”

Helpful Report

Thank you for this lovely review, Eileen, and thank you for choosing Sargasso & Grey!

“Great service from ordering to delivery and even the odd return was easy...A little more expensive but well worth it to find a shoe that fits wide feet and of good quality 🙂 My only slight frustration is they sell out of my size very quickly.”

Helpful Report

Thank you for your kind review, Kim. We are increasing our order quantity in your size, so hopefully, they won't sell out so quickly in future. x

“I ordered the platform Mary Jane’s, and was skeptical that any heeled shoe could be comfortable. My arthritis and some bunions and bumpy toes make it very difficult to be stylish. BUT- I gasped with joy when I tried them on, and experienced NO pressure on my toes, and the platform mitigates the heel height. The insole is cushioned and there’s room for an orthotic. I’m a fan.”

Helpful Report

We are so delighted to read this review, Sue. What wonderful praise for our shoes. We really appreciate it. Thank you!

Sargasso & Grey is rated 4.8 based on 868 reviews