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Santa Letter Direct Reviews

4.6 Rating 17,444 Reviews
90 %
of reviewers recommend Santa Letter Direct
Company Reviews Product Reviews
25,053
 Metrics Info
4.6
Based on 17,444 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 79%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Santa Letter Direct Reviews

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

Visit Website

Phone:

(019) 347-13730

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Amanda
Verified Buyer
“The letters are lovely, but the company absolutely bombard you with emails all the time. Worried the kids would see them or the notifications. Jolly annoying...”
Helpful Report
Posted 2 years ago
Miriam
Verified Buyer
“Not happy my grandson didn’t receive his letter”
Helpful Report
Posted 2 years ago
Donna
Verified Buyer
“I didn’t receive the 2 free activity packs that it said was included in the offer”
Helpful Report
Posted 2 years ago
Susan
Verified Buyer
“Great concept! My little one loved this. However the constant badgering emails to buy more is over the top. That's why I marked only 3/5”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I have used for the past 3 years but won’t be next year. The letter is lovely and the designs are plentiful to choose from but it really bugs me that you get the option to select the terminology I.e Father Christmas or Santa Claus. I always select Father Christmas so it’s signed off from him but throughout the letter references are made to mrs Claus and santas elves. It’s a small detail but one that I personally can’t get past. The activity book was brilliant and will be used again next year. Far too many emails from them though.”
Helpful Report
Posted 2 years ago
Jasmine
Verified Buyer
“Got letter but know text or nothing to say u received it”
Helpful Report
Posted 2 years ago
Ciaran
Verified Buyer
“Letter arrived 5/1/22 bit disappointed to be honest”
Helpful Report
Posted 2 years ago
Dawn
Verified Buyer
“The letter arrived on time but no text message was sent even thought I gave the correct number and paid for this”
Helpful Report
Posted 2 years ago
Barbara
Verified Buyer
“My granddaughter received the Santa letter today 30th December after I received confirmation it was sent on 20th December. Obvious not Santa’s fault if it was sent on 20th but fault of Post Office. Very disappointing.”
Helpful Report
Posted 2 years ago
Carolyn
Verified Buyer
“If the prices were a little better it would be great for the parents who at Christmas are already struggling to come up with things to do for their children.otherwise very nice”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Letters ordered were not received neither were videos or text. I am not pleased.”
Helpful Report
Posted 2 years ago
Hannah
Verified Buyer
“Kids loved the letters and video. However, they didn’t receive the texts on Christmas Day. Very disappointed that no one responded to my emails concerning this”
Helpful Report
Posted 2 years ago
Christine
Verified Buyer
“Unfortunately, only 1 of the 2 letters arrived. Which left my eldest son distraught that he didn't get a nice list certificate and letter like his little brother. Won't use this service again.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“My daughter was pleased to receive the letter and loved the details about what Santa was up to with the elves and reindeer. However, the spelling and grammar could do with checking in parts of the letter. I changed the letter three times to try to make what I was putting in make sense. You need to be able to edit the 'a' or 'an' determiner to suit whatever you insert into the letter to personalise it, and please check the spelling and use of practice (the noun) and practise (the verb).”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Sadly, ordered a bit later than usual. Didn’t arrive in time.”
Helpful Report
Posted 2 years ago
Heather
Verified Buyer
“My son's letter never arrived.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“ordered and paid for the video it is boxing day now never received it i have ordered for the last 2 years for christmas and the santa letter i will not be ordering again”
Helpful Report
Posted 2 years ago
Velma
Verified Buyer
“Letters were great but two of the five I ordered have not arrived and today is Christmas day.”
Helpful Report
Posted 2 years ago
Kimberly
Verified Buyer
“You sent the exact same Santa crossword as last year so my daughter knew all of the answers and didn’t think it was from Santa as he would never send the same thing twice. Maybe change the package offerings so it’s not the same thing for next year. She loved everything else. Thank you.”
Helpful Report
Posted 2 years ago
Nikki
Verified Buyer
“We unfortunately haven’t recieved the letter yet. I chose tues 21st dec for arrival and we are still waiting. Last chance is tomorrow before it will just be a waste. Really hoping it arrives as she would have loved it”
Helpful Report
Posted 2 years ago
Santa Letter Direct is rated 4.6 based on 17,444 reviews
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