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Santa Letter Direct Reviews

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Santa Letter Direct

Company Reviews

Product Reviews

4.6

Based on 17,442 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

Visit Website

Phone:

(019) 347-13730

Santa Letter Direct 5 star review on 21st March 2024

Santa Letter Direct 5 star review on 21st March 2024

Santa Letter Direct 5 star review on 22nd January 2024

Santa Letter Direct 5 star review on 26th December 2023

Santa Letter Direct 5 star review on 26th December 2023

Santa Letter Direct 5 star review on 25th December 2023

Santa Letter Direct 5 star review on 25th December 2023

741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have reviewed better but when you put date of birth in but ages comes up 2 years older. Annoying Lilly think Santa needs to go back to school. I ordered 3 letters the other 2 were great .”

Posted 1 year ago

Hello Janet I am so sorry to hear about this. Unfortunately the information in the letter will be whatever was entered in the order form- there is no manual intervention from us in this process. Here is a link to the order we received from you. We do also send a reminder to double check the information before we post it. I can see I replied to you about this and it looks as though we have already sent a corrected version as it says 8 on the letter proof I have in front of me have you now received it please?

Posted 1 year ago

“Letters came stuck together and they also came too early.”

Posted 1 year ago

“I ordered 2 letters only one has arrived,bit disappointed as have emailed but no response,”

Posted 1 year ago

Hello Rachel Thank you for your review. I am so sorry to hear that only one letter has arrived and that you have emailed but with no response. I have just checked and I can't seem to find the email you mention. Could you let me know which letter you are missing please is it Ava or Jacob's? I can see both were sent at the same time on the 23rd November so the missing one should not be far behind but I can always send another copy as a backup if that would help?

Posted 1 year ago

“The letter came without being personalised like I ordered, it usually says Alfie’s friends, achievements …….”

Posted 1 year ago

Hello Marie Thank you for your review. It looks as though you have only received the letter to Santa at the moment, the reply letter which is the one with all the personalised information was posted on the 28th November and so I would expect to land this week if it has not already. I hope that this makes sense, let us know if there is anything not right about it as I can always amend and resend it for you?

Posted 1 year ago

“The letter is nice. Not excellent value for money as the paper quality is poor.”

Posted 1 year ago

“It has not been opened yet”

Posted 1 year ago

Thank you Angela I hope that Freddie is very happy with his letter when he opens it.

Posted 1 year ago

“Sorry to say we haven’t received it het”

Posted 1 year ago

Hello Jemma Thank you for your message. I am very sorry that you have not yet received your letter. The Royal Mail strikes are unfortunately causing significant delays and there is a backlog of post that is taking longer than we would expect. Your letters were sent on the 23rd November and is now on its way but please allow extra time for your orders to arrive. Thank you for your patience.

Posted 1 year ago

“A little disappointed. For the money.”

Posted 1 year ago

“I haven't received it”

Posted 1 year ago

“I haven’t actually received the letters yet. This was suppose to have arrived by yesterday/today. I ordered a couple of weeks ago so I am hoping they will be here by 1st Dec”

Posted 1 year ago

“Still not received it”

Posted 1 year ago

“Haven't received Santa letter yet”

Posted 1 year ago

“The letter was good but didn’t receive the free Santa writing letter thing with it for some reason”

Posted 1 year ago

“Lovely design and well written letter, fantastic value Would have been nice if letter came in a separate envelope than the posted one as a keepsake. Despite being letterbox size our postman had bent it significantly”

Posted 1 year ago

“Not easy for old grannies to fill in forms , took forever , glad 😃 I have eventually managed to order mine. I’m sure they will be wonderful, but took forever x I’m sure I will be over it by next Xmas x”

Posted 1 year ago

“The portions of the letters I did receive were very cute. But, I only received half of the order for one of my daughters which left her in tears.”

Posted 1 year ago

“Very disapointed this year.. The letter arrived all damaged creased and scrunched up feels as though it has been water damaged”

Posted 1 year ago

“Love doing this for my granddaughters but it was a lot of hassle this year as they don't just put out the best offer at the beginning, they make the offers better as time gets nearer to Christmas ! I ordered mine then complained as I wasn't getting the best deal so it was cancelled & I got the write to Santa & they will get the letter from Santa for a better price.”

Posted 1 year ago

“Order two .still waiting for the second. Cannot give one with out the other. So at the moment cannot give a good review.”

Posted 1 year ago

“We found that the video and the letters were great for our son the first time we brought them but not so great on for the second Christmas. Reason being the videos and letter were impossibly similar if not the same as the previous year. Bit disappointed if I'm honest.”

Posted 1 year ago

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Santa Letter Direct is rated 4.6 based on 17,442 reviews