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Santa Letter Direct Reviews

4.6 Rating 17,437 Reviews

90 %

of reviewers recommend Santa Letter Direct

Company Reviews

Product Reviews

4.6

Based on 17,437 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

Visit Website

Phone:

(019) 347-13730

Santa Letter Direct 5 star review on 21st March 2024

Santa Letter Direct 5 star review on 21st March 2024

Santa Letter Direct 5 star review on 22nd January 2024

Santa Letter Direct 5 star review on 26th December 2023

Santa Letter Direct 5 star review on 26th December 2023

Santa Letter Direct 5 star review on 25th December 2023

Santa Letter Direct 5 star review on 25th December 2023

741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Suits a wide age range ( my grandchildren are 8, 10 & 12), the variety of letters available is excellent. It would be helpful to be able to view all the choices more easily before selecting though. This year I wasn’t able to choose when I wanted the letters delivered which I’ve previously been able to do. When I queried this I had a prompt reply explaining that they weren’t able to offer this option this year because of the uncertainty of postal strikes - a valid and sensible reason. Once on the mailing list you do get bombarded with emails throughout the year, not just for Christmas.”

Posted 1 year ago

“The children loved receiving the letters they were so excited when they received them. Only problem 2 of the 4 children letters were sent to didn't receive the text from Santa which was very sad as one of thems sister got hers”

Posted 1 year ago

“No problems. Arrived in plenty of time. Reasonable quality.”

Posted 1 year ago

“Great in previous years, but this year the letter didn't arrive and the text was never received, even when all the details were correct.”

Posted 1 year ago

“I order 2 letters 1 came in time the other didn't but after the numbers email I got a download which was OK but not as good, I finally got the 2nd letter on the 4th Jan. It was more to do with the postal strike”

Posted 1 year ago

“I have been using this service for at least 5 - 6 years and on the whole, it is great. I have two grandchildren who do not live in this country, so always worry about the letters sent will arrive. It is therefore a great help, that one can now download the letter from afar assuring the magic of Father Christmas continues. All four of my letters arrived on time. Sadly my Grandchildren have reached the age of "non-Father Christmas believers" but I wish all of you who use the service much joy.”

Posted 1 year ago

“Lovely surprise for Oliver”

Posted 1 year ago

“Lovely letters from Santa 🎅🏼”

Posted 1 year ago

“The letter was nicely done. The activity pack was not what I expected, I thought it would have more activities and be a little more engaging. Unfortunately, our letter arrived 30 Dec due to the strikes so that added to the disappointment. Will definitely order again but only the letter and well in advance.”

Posted 1 year ago

“Used for years but as kids getting older need to be able to edit letter slightly”

Posted 1 year ago

“I have used a different site for Santa letters until this year when I wasn't happy with the options on offer and began searching for another. I have been really pleased with SLD; there were a good selection of letter templates which suited both my 9 and 3 year old; I was pleased with how much personalisation was available and they arrived in good time despite me ordering mid December. I deducted a star because the order process was irritating. There were endless attempts to get you to pay for add ons and even after the order had been made I received emails asking if I wanted to upgrade, please stop that. Lastly, a return address was on the envelope which roused suspicion in our house. I don't know if this can be removed but it's clumsy to have such an address on a letter a child is expecting to come from the North Pole...”

Posted 1 year ago

“I buy a letter from santa every year for my son, with the special activity pack and nice list certificate. This is supposed to include a text from santa on Christmas morning. The letter and activity pack were great as usual, so overall happy with it all, however we did not receive the Christmas morning text, so my son wondered why he didn't have his merry Christmas from santa as usual. It's a little thing but it was noticeably missed.”

Posted 1 year ago

“Ok. One arrived before Xmas the other after. Needless to say….it created quite the ordeal.”

Posted 1 year ago

“Very Good, the kids all liked Santa's letter!”

Posted 1 year ago

“Found it hard to alter information when putting it in and was not sure as to what child they were referring to when pitting in 2 children's information not had that much problems the last 2 years”

Posted 1 year ago

“Unfortunately I still haven't received my order which I am sure is down to the postal strikes so I have had to create a couple of things for my son.”

Posted 1 year ago

“Despite the fact that there was postal strikes the Santa letters arrived on time”

Posted 1 year ago

“Great Santa letters just it would be great if you had a selection of letters for older kids who receive a letter for the benefit of their younger siblings.”

Posted 1 year ago

“Good christmas gift for a kid -- 6yr old who still believes in christmas and santa clause! :)”

Posted 1 year ago

“I have used Santa Letter Direct for 3 years and my daughter has loved every single one. Attractive designs and being able to make them personal to the children makes them even more special.”

Posted 1 year ago

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Santa Letter Direct is rated 4.6 based on 17,437 reviews