Santa Letter Direct Reviews

Name: Santa Letter Direct
Rating: 4.61

4.6 Rating 20,874 Reviews

90 %

of reviewers recommend Santa Letter Direct

4.6

Based on 20,874 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

Visit Website

Phone:

(019) 347-13730

Santa Letter Direct 5 star review on 23rd December 2025

830

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too many follow up emails! Phone call didn’t work! Very disappointed!”

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Posted 2 months ago

“The gaps were not filled in so I had to hand write the elf’s name on and the something she enjoys.also it put her name as Jacqui when it’s Jacqui jo”

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Posted 2 months ago

“3 letters delivered on day advised. I have used this company for as least the past 8 years with no complaint. My grandchildren are now 15 & 13 to old for Father Christmas so this will be my last year using you. I wonder if a letter to celebrate Christmas could be the way forward for the older child because they do enjoy receiving their own personal letter. Thank you for the joy you have given them over the years.”

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Posted 2 months ago

“Fifth year of using you to make my grandson happy. Fifth time he’s been so excited by his letter, and most of all his “good” certificate. ImSadly, I think it’s probably his last year of believing but I would always recommend you to others in the future”

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Posted 2 months ago

“Have used this company for probably seven years. My granddaughter checked the post x3 times a day or more. Two grandsons & Olivia love the letters & wait impatiently for them. Santa knows ever!!!!🤔🤣”

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Posted 2 months ago

“Lovely letters,not too long or short. Personal to child and families. Ordered form u for several years.”

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Posted 2 months ago

“My son always loves receiving a letter from santa”

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Posted 2 months ago

“I ordered two letters for my grand daughters. One has arrived, no sign yet of second one. I believe it's Elianna's one has arrived, and the one for Amelia we are still waiting on. Have ordered Santa letters for 15 years, and never had a problem. Always had brilliant service”

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Posted 2 months ago

“My daughter cried reading her letter , she said because it was so lovely.”

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Posted 2 months ago

“My son got his letter and nice list certificate today! Read it and put it right on the fridge. He loved that the envelope says "posted from the North Pole!"”

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Posted 2 months ago

“The recipients loved their packages . They were very happy to receive them.”

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Posted 2 months ago

“Letter never came !!!”

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Posted 2 months ago

“Excellent as always, my grandsons were so excited.”

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Posted 2 months ago

“The kids loved it and could not wait to write their letter to santa.”

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Posted 2 months ago

“Ive been using this site to send Santa letters to my grandchildren for a few years and I can’t fault it. The letter always come on the date requested if not before and the children love it. This year I used the AI generated letter it was brilliant. Thank you”

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Posted 2 months ago

“Ordered 3 letters for my grandson one received his the other 2 were sent to another address luckily they knew the family and gave them to them . They were all ordered at the same time !”

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Posted 2 months ago

“I have been sending these letters to my twin granddaughters for 4 years now and they love them 💕 It is great this year that there is the option of using an AI generated letter. I was kept up to date with the progress of the letters and advised that they had been posted. They arrived a few days later and my granddaughters are now busy writing their ‘Wish List’ ready to send back to Santa.”

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Posted 2 months ago

“Brilliant letter as always.. Iv order a letter every year for the past 6 years.. Each letter has always made my daughter feel special that Santa's wrote to her.. Letters always arrived when they should”

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Posted 2 months ago

“Over the moon with it Grandson is a very happy wee boy”

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Posted 2 months ago

“My grandsons were so surprised and excited to get their letters.”

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Posted 2 months ago

Santa Letter Direct is rated 4.6 based on 20,874 reviews