Amy Wardman
The product itself is wonderful and we are very pleased, however the delivery process was pretty bad. We ordered two 500kg sacks of the blue rubber mulch on the 2nd of July, and received one email on the 28th July to say it had been “dispatched” (we expected a long delay due to covid but no actual delivery date was given) the following morning it arrived on our driveway (we weren’t in as we were coming home from our camping holiday) the driver apparently knocked on my neighbours door to check it was our house to be delivered to (they had no idea what it was as we weren’t given a specific delivery date and looks like rubble for the driveway when all wrapped up) we had cones out as our driveway was being installed that week. One phone call and this could have been delivered to the right place (rear garden access where our play area is) unfortunately came home at lunchtime and had to barrow out both sacks before the tarmac was due to arrive the next morning for the drop kerb being installed as they were placed on the edge of the driveway overlapping the new drop kerb zone. Like I said the material is excellent but there needs to be more notice (a date) on deliveries or on ordering to be able to specify specific delivery instructions, especially as these are not small items. I order a lot of other bulk materials with other companies (topsoil/stone) for clients when installing gardens, and if a delivery date was not specified I would have a lot of grumpy customers not having access to there driveways.
3 years ago
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Safety Play has a 4.3 average rating from 335 reviews

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