Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,541 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,541 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email

Run and Become 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a click and collect order that I wanted to return in store but when I went to the store was told no one was available to do the return so I would have to wait until after the weekend. This was deprime there being numerous members of staff available but all looking to sell rather than think about customer service for actual customers. Really disappointing”

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Posted 2 years ago

Hi, I'm sorry you weren't happy with our service. As we explained at the time, our shop floor staff are not trained in online returns and our online staff weren't working on that Saturday, so we weren't able to issue an immediate refund but your order was passed to our online department, processed and refunded on the Monday. For full information on our returns procedure please see https://www.runandbecome.com/terms#general

Posted 2 years ago

“All good. A pleasure to visit the store.”

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Posted 2 years ago

“Easy to use website and fast delivery”

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Posted 2 years ago

“An issue not receiving my confirmation was promptly dealt with & the shoes arrived on time. Good customer service. Thanks!”

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Posted 2 years ago

“Easy to order, came on time. Happy with product.”

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Posted 2 years ago

“Really pleased to have found Run & Become. Excellent service, prompt delivery & very satisfied with Brooks trainers. My husband takes a UK size 13, wide fitting and these are very difficult to find.”

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Posted 2 years ago

“Purchased online and service really good - received earlier than expected.”

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Posted 2 years ago

“Great service and price recomended”

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Posted 2 years ago

“Quick and accurate as ever, thank you”

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Posted 2 years ago

“Very efficient service and good quality product but disappointed that the correct width fitting wasnt in stock”

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Posted 2 years ago

“Very helpful, grate products.”

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Posted 2 years ago

“Quality product and a great customer service.”

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Posted 2 years ago

“I ordered a pair of New Balance running shoes, size 12.5 - 2E extra wide, which were in a sale price of £115.00. The shoes arrived after 3 days and I tried them on, and they were a bit small. I contacted Run and Become, and asked if I could refund them and buy a larger size. The shoes were refunded to my account, and I sent them back in the box, with the pre-paid postage label, by simply handing in at my local post office. I bought a pair of New Balance size 13.5 - 4E Extra wide, which were being sold at the full retail price. The shoes arrived in 2 days. Tried them on, and they fit very well. No issues what so ever. Very satified with the easy buying / refund process, as different brands of shoes don't always conform to the same actual size in comparison to the stated UK size. Very good company to buy from.”

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Posted 2 years ago

“Poor customer service over the phone”

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Posted 2 years ago

“Top service, fast delivery and good price for socks.”

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Posted 2 years ago

“Excellent service from Run and Become. Delighted that they stock Hoka in the extra wide fitting. I look forward to using Run and Become in the future.”

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Posted 2 years ago

“Great shoes and service. Sadly the shoes I ordered didn't fit. Return was very smooth.”

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Posted 2 years ago

“Fantastic servcice. I had an issue with a pair of trainers I'd bought (not the fault of Run and Become) and they sorted out the problem very quickly, sending me a replacement pair. Thank you very much.”

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Posted 2 years ago

“Useful website, helpful staff, great quality shoes”

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Posted 2 years ago

“Great service as always and really happy with my running shoes: They only sell good stuff and help you choose what’s best for you: simples. Won’t risk my health and fitness with lucky dip on the internet.”

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Posted 2 years ago

Run and Become is rated 4.9 based on 3,541 reviews