Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,441 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service in providing for easy free returns. Unfortunately the shoes didn't suit me. Now waiting for painless refund but am sure it will be ok when they get the shoes back.”

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Posted 5 months ago

“Very good. I would buy from here again. Had to return shoes that didn't fit, and it was quick and easy.”

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Posted 5 months ago

“I should think this is the 5th pair of shoes (among other things) I've bought from Run&Become. Excellent service as ever - straightforward and professional - highly recommended!”

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Posted 5 months ago

“I am always happy with the service provided by Run and Become. There's some excellent advice available on the website too.”

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Posted 5 months ago

“Excellent from start to delivery”

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Posted 5 months ago

“As ever the staff were fantastic, friendly and professional. As soon as the member of staff approached me I informed them exactly what I was after and they checked on the system and went and got my trainers. They double checked all was OK and fitted well. Payment was easy.”

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Posted 5 months ago

“Thoughtful and prompt service! I’m a fan!”

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Posted 5 months ago

“Quick service, good shoes”

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Posted 5 months ago

“Easy to order via the website. Very quick despatched and delivery. Can not fault the service .”

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Posted 5 months ago

“Good service, delivered on time which was great.”

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Posted 5 months ago

“The most knowledgeable and friendly staff. There are no adjectives or superlatives that can describe the high levels of customer service that your staff provide every time I hope in store. Thank you.”

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Posted 5 months ago

“Very pleased with my Brooks shoes. Exactly as described. Arrived a day later than I thought but that's Royal Mail for you and delivery was free.”

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Posted 5 months ago

“I have bought at least five pairs of vegan trainers from Run and Become and can't imagine buying them from anywhere else. They are comfortable, well-fitting and last for quite a while.”

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Posted 5 months ago

“Have purchased trainers from here before. The customer services was very good. The trainers came on time and well packaged. Very happy woth my purchase”

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Posted 5 months ago

“Quick delivery, well price and good fit.”

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Posted 5 months ago

“I always want to support an independent running shop where possible, even though it’s more expensive. Last time I was there, there was a bit of a misunderstanding as I was told I couldn’t return a pair of shoes I’d bought (even though another member of staff said I could a few days previously). Turns out you can return online orders (I’d ordered online to pick up in store) but not in-person purchases, so in the end I was allowed to return them. However, I have to say the experience has put me off a little as I was a bit stumped as to what I could have spent a credit note on given they don’t have the widest range of brands / shoes. Some staff members are absolutely lovely whereas some seem pretty disengaged / bored so I think your experience in the shop can depend on the day.”

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Posted 5 months ago

“Excellent range of products and service, very happy”

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Posted 5 months ago

“Quality spikes at a good price - rapid delivery - very pleased!”

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Posted 6 months ago

“I changed the order after submitting it. Staff immediately responded, and sent out the requested items straight away.”

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Posted 6 months ago

“I ordered a new pair of ON Running shoes online from Run and Become. I found the online process easy to use and received my new shoes the next day.”

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Posted 6 months ago

Run and Become is rated 4.9 based on 3,441 reviews