Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,465 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

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“We had to return our first choice due to a slight manufacturing defect. The second pair were slightly too small so we changed our order and selected a more suitable set of spikes. Run and Become were very helpful and understanding and exchanged both sets of spikes without question and in a timely manner Thanks Gary”

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Posted 5 years ago

“Very supportive and bouncy, great running trainers”

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Posted 5 years ago

“Professional, friendly and expert customer service. I've been a client for 15 years. What more can I add?!”

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Posted 5 years ago

“Ordered it got it what else can I say. Very happy with service”

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Posted 5 years ago

“Can't fault Run and Become except that they need more shops!”

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Posted 6 years ago

“Buying online was easy, communication was clear, products arrived on time and were exactly as described”

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Posted 6 years ago

“During the selection of products, I did have one issue where I selected and added to the basket and a couple of times the basket showed as emptied due to internet error. However, from ordering and payment to the delivery the promptness and service was excellent!”

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Posted 6 years ago

“The website was very easy to use. Extremely prompt arrival of my product even with free postage.always great advice from Run and Become.”

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Posted 6 years ago

“Speedy delivery. Good stock availability”

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Posted 6 years ago

“Excellent service in Cardiff store discussing pros and cons of shoes I was interested in. Went away and thought about it then ordered from website. Speedy delivery as promised”

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Posted 6 years ago

“Arrived quickly and I like the free returns policy as I ordered two sizes and sent the one I didn’t need back. Thank you”

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Posted 6 years ago

“Amazing service perfect trainers after post surgery to foot Thankyou”

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Posted 6 years ago

“The team have excellent knowledge and give great advice. I love going to Run and Become.”

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Posted 6 years ago

“easy telephone ordering, pleasant customer advisor, shoes arrived with 2 days of ordering. will use this company again and will pass on to friends what a great service received.”

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Posted 6 years ago

“Wonderful shop. In-store prices competitive with online stores, but you get to try before you buy.”

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Posted 6 years ago

“Great service from the staff, who worked with me to find the best shoes to fit with my orthotics. Love me new shoes.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Very helpful staff who give good advice on the correct shoe. Postal service very efficient.”

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Posted 6 years ago

“Great price, very efficient order and delivery.”

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Posted 6 years ago

“Excellent quick service, and I received really helpful advice on the telephone from your Edinburgh branch before I made my choice. So thank you.”

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Posted 6 years ago

Run and Become is rated 4.9 based on 3,465 reviews