Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,465 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

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“I experienced an outstanding level of customer service here. I spent three trips choosing shoes and accessories and had nothing but knowledgeable, helpful and polite staff assist me. A superb shop.”

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Posted 6 years ago

“Superb service. The colleague couldn’t do enough for me. She ended up ordering the trainers online in pink for me. Delighted with my purchase!”

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Posted 6 years ago

“Kelly is incredibly helpful, approachable -fantastic customer service”

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Posted 6 years ago

“Wonderful as always! Run and Become staff are always so knowledgeable and helpful, it's made me a loyal customer though I don't even live in the UK.”

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Posted 6 years ago

“I don’t live near your shops any more, but you gave me great advice over the phone, and to get trainers which fit someone over 80 with foot problems - right first time - is a massive relief. Great expertise. So pleased I came back to you - will probably buy a “reserve” pair to keep in stock.”

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Posted 6 years ago

“Quick and reliable service!”

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Posted 6 years ago

“Very good price compared to the market, speedy dispatch, great return service and quick refund for returned item. thanks!Recommendedd!”

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Posted 6 years ago

“Normally I go in to a Run and Become store for fitting/choice of shoe, but since this was for a like-for-like replacement I went online with them. Very good service online - shoes arrived safely and quickly.”

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Posted 6 years ago

“I was concerned ordering Adidas spikes from the UK mainly because of the fit, but I tried on some Adidas trainers here in Australia to make sure I had the size right before ordering. I used the expedited service, so was a little pricey but ordered Monday and received Thursday in time for competition on Friday. Everything happened like clockwork. Happy customer.”

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Posted 6 years ago

“Easy website. Arrived on time. Appreciate the expertise of R&B”

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Posted 6 years ago

“Good service. No surprises”

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Posted 6 years ago

“Excellent choice of specialist running shoes and great service as usual.”

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Posted 6 years ago

“Rapid service . Fabulous as always ! A returning customer”

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Posted 6 years ago

“Very quick delivery, as usual. Many thanks.”

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Posted 6 years ago

“Good online service & our local store in Cardiff is very good, staff very helpful & knowledgeable”

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Posted 6 years ago

“Good product delivered quickly - really great to still have independent running shops available”

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Posted 6 years ago

“Excellent running shop with brilliant staff who know more about running than you could think possible.”

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Posted 6 years ago

“Great price arrived quick”

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Posted 6 years ago

“Great product and very helpful when my parcel went missing in the post.”

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Posted 6 years ago

“I'm a regular customer in store and online. Run and Become have been with me from the day I started running. And they have been there for me ever since. These people want to help you enjoy your running.”

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Posted 6 years ago

Run and Become is rated 4.9 based on 3,465 reviews