Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,440 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

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“Great. I liked the online gait analysis and recommendations for new running shoes. Thanks for your patience as I returned two pairs before making a final choice.”

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Posted 4 years ago

“Excellent service but one week after I bought my new balance 860 running shoes they were on sale for £30 cheaper. They should have told me to wait one week”

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Posted 4 years ago

“Brilliant service. The shop in Cardiff sent me link to trainers I had last time. I ordered them and they came in two days. Perfect. Really easy to return if they had not been suitable.”

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Posted 4 years ago

“Excellent service and knowledge from the staff”

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Posted 4 years ago

“Very happy with the service and advice from the staff,a wide range of makes and sizes.”

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Posted 4 years ago

“Always offers great service. I have had to return several items due to sizing and there has never been a quibble, just prompt replacement. Lovely company to deal with.”

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Posted 4 years ago

“I made an appointment at the Edinburgh branch for new running shoes. They found out what I had bought before and has the same pair ready for me in a different colour. Very happy with the service,”

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Posted 4 years ago

“Swift efficient service and great running shoes - thanks”

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Posted 4 years ago

“Excellent customer service. purchased a pair of Hoka shoes for my wife. When they arrived she found a manufacturing flaw. Phoned RaB, they checked their stock, reserved another (the last) pair which they despatched when I e-mailed the proof of posting for the return. No hassle, no debate, no fuss, no cost to me.”

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Posted 4 years ago

“Very quick delivery… and also refund. The top I ordered was good but the person I gave it to didn’t think it was her style.”

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Posted 4 years ago

“Excellent service - required new Asics and they were always sold out on line - took a chance, phoned the Edinburgh shop and lo and behold they had a pair in my size in stock. Delivery very prompt.”

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Posted 4 years ago

“During an email thread where you asked me about some custom data, I asked: "Please do not include invoice or anything with the price of the product in the package.". I received no reply to this. If you had told me it wasn't possible, I would have cancelled the order before you shipped it and we'd have avoided all inconveniences I had.”

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Posted 4 years ago

“Easy ordering process, prompt (& timely) delivery service”

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Posted 4 years ago

“Couldn't be better. Efficient and informative from start to end.”

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Posted 4 years ago

“Excellent service from the best running shop ever”

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Posted 4 years ago

“New pair of all black (why not?) Brooks Adrenaline GTS 21's order and safely delivered. Excellent service from Run and Become as usual, free delivery and returns, what's not to like? Trainers are excellent, super comfy and destined for 700k of happy running!”

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Posted 4 years ago

“The hat was a Father's Day gift for my dad. It arrived on time and he was happy with it :-)”

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Posted 4 years ago

“Well, here we are, 15 months into lockdown/WFH and the previous pair have been worn out. Bought another pair in a size 10.5 to replace last year's shoes and am again very satisfied after the first couple of runs. Delivery was very prompt so more great service from Run and Become.”

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Posted 4 years ago

“Excellent service and Edinburgh store were very helpful when I called with a query”

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Posted 4 years ago

“Excellent service from Run and Become. I ordered online and received my order quickly. The package contained a returns label had the item been unsuitable.”

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Posted 4 years ago

Run and Become is rated 4.9 based on 3,440 reviews