Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,431 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most knowledgeable and friendly staff. There are no adjectives or superlatives that can describe the high levels of customer service that your staff provide every time I hope in store. Thank you.”

Helpful Report

Posted 4 months ago

“Very pleased with my Brooks shoes. Exactly as described. Arrived a day later than I thought but that's Royal Mail for you and delivery was free.”

Helpful Report

Posted 4 months ago

“I have bought at least five pairs of vegan trainers from Run and Become and can't imagine buying them from anywhere else. They are comfortable, well-fitting and last for quite a while.”

Helpful Report

Posted 4 months ago

“Have purchased trainers from here before. The customer services was very good. The trainers came on time and well packaged. Very happy woth my purchase”

Helpful Report

Posted 4 months ago

“Quick delivery, well price and good fit.”

Helpful Report

Posted 4 months ago

“I always want to support an independent running shop where possible, even though it’s more expensive. Last time I was there, there was a bit of a misunderstanding as I was told I couldn’t return a pair of shoes I’d bought (even though another member of staff said I could a few days previously). Turns out you can return online orders (I’d ordered online to pick up in store) but not in-person purchases, so in the end I was allowed to return them. However, I have to say the experience has put me off a little as I was a bit stumped as to what I could have spent a credit note on given they don’t have the widest range of brands / shoes. Some staff members are absolutely lovely whereas some seem pretty disengaged / bored so I think your experience in the shop can depend on the day.”

Helpful Report

Posted 4 months ago

“Excellent range of products and service, very happy”

Helpful Report

Posted 4 months ago

“Quality spikes at a good price - rapid delivery - very pleased!”

Helpful Report

Posted 5 months ago

“I changed the order after submitting it. Staff immediately responded, and sent out the requested items straight away.”

Helpful Report

Posted 5 months ago

“I ordered a new pair of ON Running shoes online from Run and Become. I found the online process easy to use and received my new shoes the next day.”

Helpful Report

Posted 5 months ago

“Fabulous service. Ordered my new running shoes and they arrived on time.”

Helpful Report

Posted 5 months ago

“Great products and awesome delivery”

Helpful Report

Posted 5 months ago

“Brilliant service. I always go back for the same shoe each year and someone is always there to help by email and telephone and the delivery is great and speedy.”

Helpful Report

Posted 5 months ago

“Excellent service, as usual. Ordered and delivered in 48 hours.”

Helpful Report

Posted 5 months ago

“Good, fast service with an excellent range of sizes available. Couldn’t ask for better”

Helpful Report

Posted 5 months ago

“The belt for running was so hot when I tried it on that it was impossible to actually use when I was running.”

Helpful Report

Posted 5 months ago

“I was looking for Brooks16 Running shoes and located them on the Run and Become website. They arrived very quickly, tried them on a 10K run, and they are perfect”

Helpful Report

Posted 5 months ago

“Shoes delivered promptly and well packaged.”

Helpful Report

Posted 5 months ago

“Great customer service”

Helpful Report

Posted 5 months ago

“Quick delivery and item as described.”

Helpful Report

Posted 5 months ago

Run and Become is rated 4.9 based on 3,431 reviews