Ruislip Appliances LTD Reviews

Name: Ruislip Appliances LTD
Address: 112-116 Pembroke Road, Ruisli, London Borough of Hillingdon
Rating: 4.88

4.9 Rating 1,542 Reviews

98 %

of reviewers recommend Ruislip Appliances LTD

Company Reviews

Metrics

Info

4.9

Based on 1,542 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01895633837

Location:

112-116 Pembroke Road,
Ruisli
London Borough of Hillingdon
HA4 8NW

Ruislip Appliances LTD 5 star review on 15th May 2024

Ruislip Appliances LTD 5 star review on 13th September 2023

TAHERA BEGUM

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When your fridge/freezer packs up you need to act quickly. After a telephone call to Ruislip Appliances in the morning to discuss my requirements, a new fridge/freezer was delivered that afternoon and the old one taken away. You can't ask for more than that and all at a competitive price. Exceptional”

Helpful Report

Posted 7 years ago

Thank you for your fantastic feedback, Mr Sawtell! We're thrilled to hear that we could quickly meet your needs with the fridge/freezer delivery and removal of the old unit. Providing excellent service at a competitive price is what we strive for, and your satisfaction is our priority. We appreciate your support and look forward to assisting you again in the future!

Posted 2 weeks ago

“I have been purchasing white goods from Ruislip Appliances LTD for many years. Most recently I needed a washing machine for a tenant. The staff are always helpful, knowledgeable and friendly. Within 30 minutes I had discussed, bought and arranged fitting of the new machine. They even found a slot to deliver that afternoon. Brilliant!”

Helpful Report

Posted 7 years ago

Thank you so much for your lovely review, David! We're thrilled to hear that you've had a positive experience with our team over the years. It’s great to know that we could assist you efficiently in finding the right washing machine for your tenant. Your satisfaction is our top priority, and we truly appreciate your continued trust in us. We look forward to helping you again in the future!

Posted 2 weeks ago

“Straight forward approach...Would be good if customer service can improve with a greeting & a smile.....”

Helpful Report

Posted 7 years ago

Thank you for your feedback! We're glad to hear that you appreciated our straightforward approach. We completely agree that a warm greeting and smile can enhance the customer experience, and we’ll definitely work on that. Your input is invaluable to us, and we hope to make your next visit even better!

Posted 2 weeks ago

“1. We were not quoted to take the freezer away but £15 more was taken from my account 2. We were told that the new freezer would arrive in 4-5 days. It took 3 weeks- we were not informed of the delay and had to chase 3. We were told that as soon as it came in we would get a phone call-again , this did not happen -we had to chase 4. On deliver day-I rang to get an estimated time-they were please to tell me that they cold not estimate a time, nor could they call 30 mins in advance. Whatever has happened to customer service? 5. The freezer arrived with a dent-we were so fed up by then that we accepted it. 6. We were moving frozen foods from the old freezer to the new one-they did not let us know in advance that the new freezer could not be switched on for 6 hours after delivery. 7. My wife had an unpleasant experience phoning them-the conversation was a pretty rude and unhelpful exchange All in all-not a good experience-we wanted to support a local firm and hoped to build up a good relationship for future purchases.....”

Helpful Report

Posted 7 years ago

Thank you for taking the time to provide your feedback, Mr Joseph. I'm truly sorry to hear about the challenges you encountered during your experience with us. It’s clear we fell short in several areas, including communication regarding your order and delivery timing. I sincerely apologise for the unexpected charges and the lack of notification regarding the delivery delay. We value your feedback and hope to have the opportunity to serve you better in the future. Thank you again for sharing your thoughts with us.

Posted 2 weeks ago

“Ruislip Appliances were organised when quoting, efficient with products, gave a small discount as we spent 10k on everything and delivered everything when they said they would. FIVE STARS”

Helpful Report

Posted 7 years ago

Thank you for your amazing review. We're thrilled to hear that you found our quoting and delivery processes organized and efficient. It's wonderful to know that we could accommodate you with a discount for your substantial order. Your satisfaction is incredibly important to us, and we appreciate your support. We look forward to serving you again in the future!

Posted 2 weeks ago

“Very impressed with my transactions with this company. They were knowledgeable, professional, friendly and engendered confidence. Finally the price of my Siemens microwave combi was competitive.”

Helpful Report

Posted 7 years ago

Thank you so much for your business, and for taking the time to leave us a fantastic review

Posted 2 weeks ago

“Excellent service product delivered on time and fitted efficiently.”

Helpful Report

Posted 7 years ago

“Quick, polite and on time !”

Helpful Report

Posted 7 years ago

“Very Good Knowledge about products. Took time to explain different options/designs.”

Helpful Report

Posted 7 years ago

It's a shame we only earned 3 stars without the feedback to improve on. Thank you for your business though and hopefully we will get an opportunity to serve you again!

Posted 2 weeks ago

“Excellent telephone help, and "Branded product" was as good as new without all that axtra packaging. Well worth the discount. Thank you once again for great service”

Helpful Report

Posted 7 years ago

“Very nice people to deal with. Competitive and knowledgable. I have purchased from them twice in last three months and will use them again.”

Helpful Report

Posted 7 years ago

Thank you for the great review, We're thrilled to hear you had a positive experience with our team and that you found our pricing competitive. It's wonderful to know you've chosen to come back to us not just once, but twice! Your trust means a lot, and we can't wait to assist you again in the future!

Posted 2 weeks ago

“As always we find the staff both knowledgeable about the products they sell and friendly/efficient. What more could we ask for. The deliveries are quick and the staff offer good advice about the appliances.”

Helpful Report

Posted 7 years ago

Thank you for your fantastic feedback, We're thrilled to hear that our staff's product knowledge and friendly service made a positive impression on you. Quick deliveries and valuable advice are what we strive for, and it's great to know we're hitting the mark. We look forward to assisting you again soon!

Posted 2 weeks ago

“Hi recently purchased a Miele washing machine from yourselves and I must say the service was excellent and completely hassle free. I will definitely be using you guys again. Btw the washing machine is fantastic.”

Helpful Report

Posted 7 years ago

Thank you so much for your fantastic review, We're thrilled to hear that you had an excellent experience purchasing your Miele washing machine from us. It’s great to know the service was hassle-free and that you're enjoying your new appliance. We can’t wait to assist you again in the future!

Posted 2 weeks ago

“Great service fast and efficient With next day delivery”

Helpful Report

Posted 7 years ago

Thank you for the fantastic review! We're thrilled to hear you experienced our fast and efficient service, along with next day delivery. Your satisfaction is what we strive for, and we appreciate your support. We look forward to assisting you again in the future!

Posted 2 weeks ago

“It would be nice for you to disconnect the old and connect the new appliance.”

Helpful Report

Posted 7 years ago

Thank you for your valuable feedback, We appreciate your suggestion regarding the disconnecting and connecting services for appliances. We're always looking for ways to improve our customer experience, and your input is important to us. We hope to assist you again in the future!

Posted 2 weeks ago

“Excellent quality. Excellent service , thank you. Rapid delivery. Thank you.”

Helpful Report

Posted 7 years ago

Thank you so much for your wonderful review! We're thrilled to hear that you were pleased with the quality of our service and enjoyed the rapid delivery. Your satisfaction is what drives us, and we appreciate your kind words. We look forward to serving you again!

Posted 2 weeks ago

“Easy purchase and convenient and quick delivery”

Helpful Report

Posted 7 years ago

Thank you for your positive feedback! We're pleased to hear that your purchase experience was easy and that the delivery met your expectations. Your satisfaction is important to us, and we look forward to serving you again in the future!

Posted 2 weeks ago

“I bought a washing machine and I am very pleased. From the moment I was in the shop I knew it was a right place. People were very friendly, they advise me and help me to buy the right machine . I will recommend this shop to my friends.”

Helpful Report

Posted 7 years ago

Thank you so much for your lovely review! We’re thrilled to hear that you had a great experience in our shop and that our team could assist you in finding the perfect washing machine. Your recommendation to friends means a lot to us! We look forward to welcoming you back in the future!

Posted 2 weeks ago

“Excellent customer service....I mistakenly bought an incorrect sized integrated microwave oven & they allowed me to upgrade to the correct model with no hassle at all...A pleasure to do business with & will certainly be going to see them when our washing machine needs replacing”

Helpful Report

Posted 7 years ago

Thank you so much for the excellent review, Mr! Nolan, We're thrilled to hear you had a smooth experience with your microwave upgrade. It was our pleasure to assist you, and we appreciate your kind words. We look forward to helping you with your washing machine needs in the future!

Posted 2 weeks ago

“Your service was excellent, the guys who came to deliver and fit were helpfull polite and knowledgeable. It would have bee helpful if we had had more of an idea of when to expect delvery, the gap of 10am to 4pm was too vague. Aso the wrong Instruction Manual was sent for the micrwave for the Neff microcombi, and was incorrect, we have requested from Neff 5 times for the current instruction manual and after nearly 3 weeks we have not recieved it. This is not your problem but Neff have not been that helpful. Ruislip was very satisfactory”

Helpful Report

Posted 7 years ago

Thank you for your thoughtful review, We're pleased to hear that our delivery and fitting team provided you with excellent service. We appreciate your feedback regarding the delivery window and the instruction manual issue. We're sorry to hear about the delays with Neff; we understand how frustrating that can be. Your satisfaction is important to us, and we value your insights. We hope to assist you again in the future!

Posted 2 weeks ago

Ruislip Appliances LTD is rated 4.9 based on 1,542 reviews