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Rugstore NE Reviews

4.9 Rating 2,751 Reviews

100 %

of reviewers recommend Rugstore NE

Company Reviews

Product Reviews

4.9

Based on 2,751 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Read Rugstore NE Reviews

About Rugstore NE:

Rugstore NE is one of the UK's leading online rug specialists, we appreciate all feedback from our customers to enable us to continually improving our products and services. Our showroom is situated in the North East of England, where we stock a large selection of rugs and hall runners.
Shop with confidence with Free UK Mainland Delivery on all orders.

Visit Website

Phone:

0191 5492783

Email:

tony@rugstorene.co.uk

Location:

Fulwell, Sunderland, Tyne and Wear
SR6 9AA

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Rugstore NE 5 star review on 15th February 2023

Rugstore NE 5 star review on 5th February 2023

Christina Cockley

Rugstore NE 5 star review on 10th December 2022

Rugstore NE 5 star review on 29th October 2022

Rugstore NE 5 star review on 25th October 2022

Rugstore NE 5 star review on 25th October 2022

Rugstore NE 5 star review on 10th October 2022

62

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service! I bought a Louis de Poortere hadschlu rug during lockdown on 27 April as the price was the most competitive. Tony got in touch straight away to advise the expected delivery date would be w/c18th May due to supply chain, which was fine. The team called me on 18 May to apologise but the rug would be delayed due to shipments from Europe. I appreciated the personal call and understood the situation. The rug was due to be delivered on 2nd June but I knew I wouldn't be home that day(!). I called up and Tony was very happy to help, although the rug was on the van ready for delivery he offered to take it off and send it instead on 3rd June - and it's just arrived, we love it!! Very happy with the rug and extremely happy with the personal customer service and communication. The delays were unfortunate but couldn't be helped. Would definitely recommend Rug Store”

Posted 3 years ago

“I had recently purchased our first rug from RugStore NE a couple of weeks ago after renovating our lounge, we found the perfect solution with a lead time of 10-14days much to my amazement it came on day 9! Service was extremely efficient and confirmation of orders came through very quickly. I just purchased our second Louis De Poortere Rug for the bedroom from here and can’t wait for it to arrive! Thank you 😊”

Rugstore NE 5 star review on 27th May 2020

Posted 4 years ago

“I wish I could give these guys more than five stars. Delivered within a couple of days and kept informed throughout. Rug is gorgeous and packed really well. Price was the best I could find online. I will buy again and couldn't recommend more highly. Mrs G Devon”

Posted 4 years ago

“I bought and had my rug delivered during lockdown. Very efficient service. Kept informed of order and delivery process throughout.”

Posted 4 years ago

“Great communication, good price, quick delivery, nice rug. Can't fault them.”

Posted 4 years ago

“Lovely rug, great quality, good price and speedy delivery. would definitely recommend”

Posted 4 years ago

“Fantastic service all the way through and staff were extremely friendly”

Posted 4 years ago

“A really thick, pure wool rug that feels gorgeous to the touch. It is simple in design, and adds understated elegance to my room. I love it and I am pleased that I listened to my head and chose this rug. It is more beautiful than the photographs suggest.”

Posted 4 years ago

“Amazing customer service from Alison & Tony, very helpful on the phone while ordering my rug. Ordered Sunday evening & had an email in under an hour confirming my order informing me it would be dispatched Monday & delivered on Tuesday. It was free delivery & my rug was absolutely beautiful, would 100% recommend Rugstore NE & will be purchasing again in the future. Thank you again Tony & Alison for great customer service & fast delivery”

Rugstore NE 5 star review on 2nd May 2020

Posted 4 years ago

“excellent service ordered on line on sunday p m arrived tuesday 10am delighted with the rug, which i thought was a very good price. thank you. we will be ordering again m harker”

Posted 4 years ago

“In stock, super speedy delivery, really good communication and I LOVE my new rug. Highly recommend and will use again. Thanks!”

Rugstore NE 5 star review on 2nd May 2020

Posted 4 years ago

“Fantastic price. Brilliant service. Fast delivery. Very pleased with the rug. Would recommend this seller and will order from them again.”

Posted 4 years ago

“I was very happy with how easy it was to order ..the service and how quick my delivery was thank u so much you will be recommended to family and friends”

Posted 4 years ago

“What an excellent service!! I drove Tony mad with ordering, cancelling and then reordering. Patience of a saint! Well dealt with and excellent customer service. I then finally ordered the rug and received it in 2 days (from North to South) which was brilliant. I ordered an Orla Kiely rug and the quality is outstanding. Also Rugstore NE was the cheapest place around too. So not only a great price, but a first class service. Would lightly recommend, and Tony was a star to deal with.”

Posted 4 years ago

“I am delighted with the beautiful rug that I bought from the RugstoreNE I bought a William Morris rug that is so amazing, and the best price I have ever seen before. The service was so professional, I was informed of everything regarding the delivery ,and my carpet arrived within 2 days, I cant praise this company enough. I will certainly be returning again, Thank you so much”

Posted 4 years ago

“Great rug at a great price”

Posted 4 years ago

“Excellent service and fair prices”

Posted 4 years ago

“Excellent service, personal e mail received after purchase and swift delivery. Competitively priced. Would definitely purchase again!”

Posted 4 years ago

“Rug is exactly how it looked on website. At the moment all seems good with the quality”

Posted 4 years ago

“A beautiful rug and a very helpful company. Thank you”

Posted 4 years ago

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Rugstore NE is rated 4.9 based on 2,751 reviews