Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,299 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just the product I needed, reasonable price, delivered promptly.”

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Posted 5 years ago

“Excellent service again. Ordered homegrown larch planks for various woodworking projects. Love the fact that the wood is from sustainable homegrown sources.”

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Posted 5 years ago

“All delivered on time and nice straight wood :) Will be using then again soon.”

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Posted 5 years ago

“They don’t tell you when your order gets dispatched”

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Posted 5 years ago

“Good service over the Christmas to new year period”

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Posted 5 years ago

“Great choice of products not available elsewhere, and the service from order to delivery was excellent”

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Posted 5 years ago

“Absolutely useless service”

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Posted 5 years ago

“Needed two head warmers for Christmas presents. Order came with time to spare. Great service”

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Posted 5 years ago

“Excellent service very quick delivery even over the Christmas period. Great product as well”

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Posted 5 years ago

“Good price, excellent delivery tracker!”

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Posted 5 years ago

“I’m not happy with my order atall I have only recived 2 of 4 parcels”

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Posted 5 years ago

Hello Mr Samuel We are extremely sorry that you haven't received your whole order - we have now emailed you with tracking to show the remainder will be out for delivery to you today. We do apologise but our courier had quite a few split consignments over the Christmas period and it looks like this is what has happened here. We will be in touch again to ensure that you have received and are happy with everything at the end of the day. Many thanks for your valued custom and patience. Kind regards Nikki

Posted 5 years ago

“Great company and a good product at a fair price. We also use RubyUK because their customer service and delivery is superb.”

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Posted 5 years ago

“Great service from order to delivery. Top quality product”

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Posted 5 years ago

“Good quality ship lap boards and arrived in no time. Unfortunately one pack short but delivered within days”

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Posted 5 years ago

“All that has arrived is one bag of nails. I am still waiting for all the timber.”

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Posted 5 years ago

“I've only received 180 pales”

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Posted 5 years ago

“I purchased fence posts from Ruby. There was an error on delivery which, it transpired, was down to the courier. Ruby were very responsive, their system immediately identifying the issue, and the shortfall made good the following working day. Product good quality hence 5 stars”

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Posted 5 years ago

“Order turned up very quickly and am pleased with the product and the price.”

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Posted 5 years ago

“Quick delivery”

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Posted 5 years ago

“Good service, however the wood was sopping wet.”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,299 reviews