Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,299 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All ok except your criminal carrier”

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Posted 5 years ago

“Good products friendly delivery driver goids packed securely”

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Posted 5 years ago

“The gate arrived on time in very good condition. I did have a query about fittings and to my horror I subsequently discovered I had it totally wrong. I am absolutely happy with RUBY”

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Posted 5 years ago

“Two orders made so far, excellent service and products. Very happy customer”

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Posted 5 years ago

“Great website and speedy delivery. Great communication. Will defo recommend to my friends.”

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Posted 5 years ago

“I have given 4 because when the wood was delivered it was absolutely soaking wet through & very dirty in between the boards. Apart from that they are drying out nicely & im happy with the quality. PS Hope they dont warp once dried .......”

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Posted 5 years ago

“Ordered some western red cedar on a Sunday nightand it was delivered on the Wednesday. Fantastic service great timber, these guys don't waste time. All your order is tracked so you are kept up to date, fantastic”

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Posted 5 years ago

“Quality product delivered as promised.”

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Posted 5 years ago

“A better product range than I could see in any of the large builder suppliers in my area and an easy online experience. Great service too - easy to get hold of on the phone when I had a delivery query. Ordered redwood round top fencing and the quality is exceptional. Spectacular grain on it with a smooth, dressed finish. The only stuff I could get locally was roughly finished and quite ugly by comparison. It was delivered in just a couple of days too. Highly recommend and will use again.”

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Posted 5 years ago

“Top notch. Up to the second tracking. Decent prices. Highly recommend”

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Posted 5 years ago

“Ordered a very small consignment of larch boards to make nestboxes for a conservation project. Lovely- looking timber, prompt delivery with plenty of notice. Can't fault the service from Ruby and will buy here again.”

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Posted 5 years ago

“Very good service from order to delivery”

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Posted 5 years ago

“Good company”

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Posted 5 years ago

“Great customer service. Items arrived in great condition just 3 days after I ordered them. Free delivery. Highly recommend.”

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Posted 5 years ago

“A really disappointing experience, and a story of 2 halves... 1. Delivery - Stated 5 days for delivery but actually took in excess of 10 days and that was after chasing daily with customer services 2. Product - Fantastic..”

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Posted 5 years ago

“Automated response for initial order, with 5-10 day delivery time, but zero communication after order. They only found my order after I called 15 days later. But shipped quickly and track order gave good detail on delivery time. Product arrived and was as described.”

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Posted 5 years ago

“A very good service.”

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Posted 5 years ago

“Information on the website was clear and the goods arrived promptly.”

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Posted 5 years ago

“We received excellent quality and very well made gates. I would happily recommend Ruby to anyone.”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,299 reviews