Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,299 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“brilliant service ,kept in touch through out day with delivery time,excellent.”

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Posted 5 years ago

“I am very pleased with the service I received from Ruby UK. I have no hesitation in recommending them to others.”

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Posted 5 years ago

“First class, delivery on time, driver very helpful and friendly. Good value for money, will recommend to everyone and will use again. Thank you”

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Posted 5 years ago

“Really great company to deal with. They keep you updated at all times .10 out of 10”

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Posted 5 years ago

“Order arrived in quoted timescale but no update between acknowledgement of order and delivery. Would've been useful to know which day it was being delivered.”

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Posted 5 years ago

“excellent gates, but turned out to be heavier than informed, not an issue here but could be with other situations, well built and not warped, hence the weight. good service , thanks”

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Posted 5 years ago

“Superb quality gate, with strong coach bolt bracing of diagonal timbers & excellent planed finish to all wooden surfaces. I drilled 5 holes & fitted the top & bottom field gate support brackets, & mounted the new 12ft wide gate on the existing field gate hooks. This work was completed in 35 minutes by a 74 year old pensioner! I will now paint the gate with 2 coats of Ronseal Weatherproof Grey Satin paint ,which needs no undercoat & is guaranteed for 10 years! This new gate will then probably outlast me!”

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Posted 5 years ago

“Delivery arrived on day 12, I put that down to current Covid situation. However don't bother signing up your email or mobile phone number to get delivery information updates, they are non existent. I had to call chat online, twice to find out where my order was. Putting that aside I ordered the 1.8m trough which was very well made, plus some extra decking. Overall experience made me question whether I would buy from again. Hence middle of the road rating. I hope that it was just a hiccup in the service.”

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Posted 5 years ago

“Just totally changing the garden and I was looking for a planter with some height. Extremely pleased with the quality and it arrived in one piece! I will be adding other Ruby products as we complete the work.”

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Posted 5 years ago

“Thanks for your efficiency in dealing with my order. I’m disappointed that 2 slats are damaged on the edge see photos attached below”

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Posted 5 years ago

“Thanks prompt delivery driver for even called in first to ask for the best place to deliver the timber , will definitely use Ruby again”

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Posted 5 years ago

“Couldn’t be happier with my order.fence panels arrived in good condition and on time.would definitely use again”

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Posted 5 years ago

“Planters ordered on Sunday, delivered Wednesday. Excellent quality.”

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Posted 5 years ago

“Good service, arrived as promised”

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Posted 5 years ago

“I would strongly recommend Ruby UK . The quality of the product and the delivery service are both second to none”

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Posted 5 years ago

“Thankyou for a prompt delivery with a very nice driver.the timber looks excellent. Now to make some garden trellis.”

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Posted 5 years ago

“Always been very happy with the service and product that Ruby supply, and for the 3rd time round I have no complaints . I will deal again in the future and recomend to freinds & family.”

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Posted 5 years ago

“The trough was as expected - strong and well made.”

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Posted 5 years ago

“Had delivery with two or ordering. Very pleased with my planters, very solid and well made. Would definitely use Ruby UK again.”

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Posted 5 years ago

“No problem. Good service”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,299 reviews