Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,297 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff where very helpful and listened to my questions and thoughts and gave advice accordingly. Order arrived promptly and they had calculated so minimum of wastage. Looks good and very happy Thanks”

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Posted 5 years ago

“Happy with my purchases. The on-line chat is a great feature on the web site. It means you can get instant help and have any queries answered very promptly. I asked for a faster second delivery of the items I bought and I received just that. So, it has been a good experience shopping with Ruby. Thank you”

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Posted 5 years ago

“A little disappointed that the order stated that the planter would be delivered and positioned where required, however, there was only one driver and he said to my 86 year old mother that he cannot carry it round to rear garden via side gate, so left it on the drive - fortunately, we were able to resolve issue the next day”

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Posted 5 years ago

“Used the t&g red cedar to build a shed. Quite easy to work with.”

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Posted 5 years ago

“Delivery was at the expected time. Item as described. No issues.”

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Posted 5 years ago

“Very good service overall. Our original order was delayed due to damage to the item during delivery (not their fault) - but we were fully updated at all times.”

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Posted 5 years ago

“Website was easy to navigate and I was kept updated on the status of my order and when it was to be delivered. I liked the ability to track my driver on the day of delivery. Great service and would highly recommend.”

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Posted 5 years ago

“I ordered timber to make a frame for fencing. It was ďelayed but when I contacted Ruby the issue was resolved quickly. The delivery driver was excellent.”

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Posted 5 years ago

“Have placed a couple of orders for timber from Ruby Uk with no issues whatsoever from placing my orders to receiving the timber. Would recommend.”

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Posted 5 years ago

“Excellent gate. Would buy again”

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Posted 5 years ago

“Very easy to do business with. Delivered just what I wanted. Will do business with them again.”

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Posted 5 years ago

“Very good quality and looks great. I’ll definitely order more stuff. Don’t forget to order the protective oil when ordering planters etc.”

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Posted 5 years ago

“Good customer service”

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Posted 5 years ago

“Excellent. Delivered within timeframe stated. Very good quality”

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Posted 5 years ago

“High quality logroll shiplap. Great to fit. No problems at all 😊”

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Posted 5 years ago

“20 T & G planks. Very quick delivery, able to track it. 1 plank had wrong form and when I phoned up they said no problem and sent the correct form within a couple of days. Very impressed.”

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Posted 5 years ago

“Great service, pleasure to deal with. Product arrived to a satisfactory standard have used twice now would deffo use again.”

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Posted 5 years ago

“Very good quality timber delivered by a very friendly and courteous driver. I couldn't be on on the day assigned for delivery and reassigned to another day and all was handled efficiently and effectively. Will use again (and soon).”

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Posted 5 years ago

“Easy to order and delivery on time.”

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Posted 5 years ago

“excellent service, price fare, wood good quality. prompt delivery, what more ?”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,297 reviews