Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,297 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and good quality wood. They do what they say.”

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Posted 5 years ago

“Although delivery was advertised as 1-5 days it was in fact 9 days. I had a joiner booked for day 6 and was let down”

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Posted 5 years ago

“Great product efficient company Free delivery Would definitely order from them again Damaged planks replaced with no hassel”

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Posted 5 years ago

“good quality product, delivered on time, many thanks ruby.”

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Posted 5 years ago

“Very good product and service.”

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Posted 5 years ago

“Best priced timber for my needs, delivered promptly and good communications the whole time. Very friendly yet professional, and couldn't ask for more. Thank you”

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Posted 5 years ago

“Ordered some oak replacement slats for our garden bench. Just the right size and delivered within a few days. Love the order tracking system!”

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Posted 5 years ago

“Excellent quality wood.”

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Posted 5 years ago

“Good product with delivery included, far cheaper than anywhere else on the internet. Delivery scheduled for a convenient day and on time. I've put the delivery as 'over 7 days' on one of the other questions but that was from choice.”

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Posted 5 years ago

“Great service and would use again”

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Posted 5 years ago

“Excellent product and great service. Having originally been told that the order would take 11 days, (still way ahead of B&Q / Homebase etc), it was dispatched in 7 days with tracking available on delivery day so that I didn’t have to wait in. The product itself is super high quality and should last for years. (I’m only worried that my gatepost might need reinforcing as it’s quite heavy!). Really glad to be able to support an independent British business. Would definitely recommend.”

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Posted 5 years ago

“Ruby is a company that I wished did all general building supplies, as I'd only order from them after my service experience. Efficient and friendly order taking and processing. Easily navigable website. Quality of materials was well above average. Order tracking allowed me to know what was going at all times. The best bit was the polite and helpful courier, great service!”

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Posted 5 years ago

“Ordered a gate and duly arrived as stated. Slight error with delivery ( someone else’s order was delivered as well!) phoned to tell them of error and sorted same day!!!!!! Efficient!”

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Posted 5 years ago

“Good value, easy process and great delivery”

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Posted 5 years ago

“The wood that I ordered was delivered safely and promptly and was of excellent quality. I would not hesitate to order again from this company.”

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Posted 5 years ago

“Excellent service, and customer service were absolutely amazing, can’t recommend this company enough, will certainly be using them again .”

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Posted 5 years ago

“Very poor service. Would not recommend.”

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Posted 5 years ago

“Fantastic Servic,Product and Delivery totally recommend Thankyou”

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Posted 5 years ago

“Good timber products delivered promptly - will use again”

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Posted 5 years ago

“Excellent quality timber fencing, offered at fair prices and with great customer service. I definitely recommended Ruby timber”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,297 reviews