Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,614 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had some questions on the items I ordered, they were answered quickly and concisely. Delivery was very smooth and timeslots were conveyed well ahead of time for delivery, two deliveries in this case as larger items come via a different courier. Products all extremely nice and no problems at all, would happily use again without hesitation.”

Helpful Report

Posted 2 years ago

“Product delivered on time and easy to use.”

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Posted 2 years ago

“Panels are nice. Not impressed that you pay £45 for delivery for them to leave it outside because they’re not allowed inside of the house. Something that’s not very considerate for elderly people or people with disabilities. Plus, it’s extortionate.”

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Posted 2 years ago

“Very efficient service. My order was delivered within two days and was very well packaged. I would be pleased to use this company again”

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Posted 2 years ago

“This is the first time I've used Rubberduck Bathrooms, I needed an Abacus Elements single fall tray and wanted to deal with a local supplier (I'm based in Durham) which is why I chose them. The order (which was sent direct from Abacus) was shambolic with items missing (twice), items damaged in transit (transported by a delivery driver who couldn't communicate with me because his English was so poor) and replacement items (for the ones missing) being incorrect. Would I use Rubberduck Bathrooms again, yes I would but only due to the real efforts made by Gary Murphy (Ecommerce Manager) to resolve the issues I experienced - a true 'customer experience' focused member of your team.”

Helpful Report

Posted 2 years ago

Good morning Tim, We'd very much like to apologise for the service received on your order. We've worked with this manufacturer for well over a decade now. While this is not typical of the service provided, we have passed over your comments regarding the experience as a whole. In the hope they can review the delivery services used. As a customer of ours we expect to be able deliver the best service possible from our team but sometimes we're let down by the people we connect to. We try as best we can in those instances to help out and it's great to hear the team gave you that impression too. If ever you did need anything else moving forward Tim just give us a call and we'll make sure the next experience is much better. Rubberduck Bathrooms Team

Posted 2 years ago

“Item ordered was not as described or shown on the website. Raised with Rubberduck who said it was their mistake and they would refund the money. Customer services was not as good as one expected. Not really helpful in finding me a replacement and took far too long to get my refund back.”

Helpful Report

Posted 2 years ago

Good morning Philip, We're very sorry to hear you've not had the best experience when buying with us. Looking at your order we can see a toilet seat purchased was slightly wider than shown in the tech drawing provided by the manufacturer. We can only apologise for the inconvenience this may have caused - as you can imagine we were unaware of this change. As soon as we were informed a collection was arranged. Once the item was collected and restocked on the Friday afternoon a refund was issued the following week. We appreciate the frustration around the incorrect measurements and have asked the manufacturer to provide updated technical images to help avoid any issues moving forward. Rubberduck Bathrooms Team

Posted 2 years ago

“We have used Rubberduck in the past and the customer service is very good nothing is too much trouble for them would highly recommend them.”

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Posted 2 years ago

“Great product at a great price and delivered in great time. Thoroughly recommend these guys!!!”

Rubberduck Bathrooms Ltd 5 star review on 21st November 2023

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Posted 2 years ago

“Prompt Delivery wish I’d have ordered the whole thing from you”

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Posted 2 years ago

“Overall a good experience with this company. Unfortunately it arrived damaged in transit the first time but Rubberduck was very quick to sort it out and send a replacement via a different method. Would use them again. Good customer service.”

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Posted 2 years ago

“Excellent, quick dispatch”

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Posted 2 years ago

“What an amazing experience. Kristophenson the original Rubber Duck for film fans couldn't beat this company at providing Customer Service Excellence. One phone call attentive operator in Ashley (aka superstar). His knowledge and experience are a credit to himself and the company. Real attention to detail is so rare to find these days. Will be recommending them at every opportunity. That's a big 10-4 for the Duck.”

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Posted 2 years ago

“Order received promptly and as expected. Information good throughout”

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Posted 2 years ago

“Excellent products and service”

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Posted 2 years ago

“Ordered loads of stuff over the last year. All had been quick and quality.”

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Posted 2 years ago

“Ordering, help over the phone, website were all great. My only issue is with the staggered deliveries. I can't check if everything for completeness and damages until it has all arrived, and as there is no certainty with timings, the 24h checking window is unrealistic. Not that I needed it as thankfully everything is perfect.”

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Posted 2 years ago

“You dealt with my issue of a dropped screen swiftly and effectively. I was skeptical that the hinges were the problem, but you were right. One of the hinges swapped over was faulty, so with the replacements, the screen is now fine again. Your service was excellent, I have given only four stars because the issue arose in the first place, but the service I received was first class. Thank you.”

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Posted 2 years ago

“Ordered shower panels and they come like bananas 1000000% wouldn’t recommend to anyone.”

Rubberduck Bathrooms Ltd 1 star review on 31st October 2023

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Posted 2 years ago

Good afternoon Ben, We're very sorry to hear about the bow in your panels. We are a little surprised to see your review come in. When we had a discussion we agreed to send out free of charge replacements, all we asked for was an image to send over to the manufacturer to have them replaced without delay. Looking back we can't see any response to the email we asked you to reply to, just this review. The material is wood based and it's entirely normal for panels to exhibit a small bow at times. This can be removed very easily by storing them overnight with the bow facing up. As part of the installation guide, it is a requirement to inspect panels on arrival and to store them in the environment you will be fitting them for 48 hours prior to installation. Given the above, a small bow should not affect any fitting timelines. We had presumed you had installed them without issue. We're sorry you haven't had the typical Rubberduck experience here Ben. Rubberduck Bathrooms Team

Posted 2 years ago

“My enquiry was answered quickly and accurately. I was empowered to make an informed choice and order my parts rapidly. I would buy from here again.”

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Posted 2 years ago

“Needed some additional parts for our bathroom acrylic panels. A quick call resolved the request, parts were shipped the next day and received the day after. Great customer service, cant fault them.”

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Posted 2 years ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,614 reviews