Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,107 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,107 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 13th August 2025

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an item from them which was showing as in stock online. They then called to say it was not available for 2-3 weeks. Had I known I would have not wasted time ordering from them. Their stock reference on their website needs fixing. Order was refunded in full quickly though.”

Helpful Report

Posted 9 years ago

Thank you for your review, but we believe you may have use mixed up with a different supplier? You purchased an Inda Waste Bin from us on 11 May 2016, 2:28pm. The item is indeed out of stock and will not be available for 4 weeks. Our member of staff Rachael contact you on 11 May 2016, 3:47 PM to tell you the item was currently still in production. As you required the item quickly your asked for a refund and your payment was VOIDED on 11 May 2016, 4:03 PM. No money was ever taken from your account. Within an hour and a half of you placing your order online you were informed by telephone about the out of stock item, given an option of back order and waiting for the item, then refunded/voided transaction. We believe this to be exceptional customer service. If you could people check that you have not confused us with a different retailer and update your review we would be grateful.

Posted 9 years ago

“Order took for ever to come, sales didn't answer all of my questions, charged £35 for a delivery of something small, no other delivery options, order wasn't shipped until I chased via email to see what was happening. Original order was for just under 1k and when ordering an additional small order they don't care. Think of the bigger picture.... Unlikely to repeat order.”

Helpful Report

Posted 9 years ago

“Too expensive!!!”

Helpful Report

Posted 9 years ago

Thank you for your review but it has us confused! You purchased a Roman Wetroom support arm for wetroom glass which cost a total of £78.99 including next day delivery. The item is over £10 cheaper than any other online retailer so this is where we are confused? You purchased the item on 3rd March @ 8:46pm - Item was dispatched on 4th March @ 9:32am - Item Delivered on 5th March. We are confused to how we are to expensive? Item cheaper than any other online retailer and delivery time 2nd to none.

Posted 9 years ago

“had to be delivered four times as they didn't use the contact numbers provided when we asked them too. Very disappointed.”

Helpful Report

Posted 9 years ago

We are sorry the the courier did not call you. We did provided both your numbers to the courier. But we are glad you did finally receive your 2.4m long boarding trim costing £9.98 with your FREE Delivery.

Posted 9 years ago

“Not happy about Rubberduck policy of not sending me something that on the website Its with free delivery and then charge me , the guy from customers suport say that he will call me after he find out a price for the delivery and he didn't call me even now ! Never purchese from this company any more”

Helpful Report

Posted 9 years ago

In regards to your review for order 11301, you received your mega boards and trims as arrange in perfect condition and on time. You then returned to purchase two additional trims on a separate order 11503 after your boards were delivered. It clearly states on the item that these are not available to purchase without boards. these items are 2.6m long and easily broken and required additional protective wrapping. We offer free deliver when them when purchased with boards as they can be strapped to the boards for protection. An item 2.6m long will not go in Royal Mail and require a carrier which charge upto £45 to deliver long times depending on your location. You could of called us and we could of arranged delivery for a cost or a local collection fro a depo for you. You will find that this is the same for all trims and profiles on our site and other sites. Even the larger high street retailers have been known to charge trims at £45 a trim when one extra is required.

Posted 9 years ago

“My criticism is about the delivery. Firstly other large bits eg shower enclosure, tray, ordered elsewhere arrived after 2 days, without incident. Next, after more than a week of ordering, received a call on my mobile at 7:00, saying the delivery was setting off and would need "assistance" at around 8:15 - 8:30. Not possible at that time on that day, so postponed. I called after 6 days, and was told it would come the following day - Today. You only deliver to derbyshire on Thursdays! Why? This morning then. I asked to be called prior to delivery to make sure someone was there. Got a call at 11:45 saying the lorry was too big to get anywhere near our house, and seemed unable to consider anywhere other than the main A6 (we live on an ambulance route, not up a cart track), which begs the question, how would it get to anyone on a housing estate for example? My wife has ended up driving down with a roof rack, to meet on the A6 road 2 miles away. First meet was aborted as he had other deliveries to make, so she went back home for a bit. Second attempt went according to plan. I hope the quality of the materials ordered justifies the inconvenience...”

Helpful Report

Posted 9 years ago

We are sorry that you have had issues with the delivery company. We will make inquires with the delivery depo for your area and see what can be done to improve the delivery service within your area. Thank you for your order and for taking the time to leave us a review.

Posted 9 years ago

“After placing the order on line the goods did not arrive. After a phone call to you it was discovered that you had not got the item in stock and the back order system didn't work. You had taken payment but effectively lost my order!”

Helpful Report

Posted 9 years ago

“Placed an order on a Friday with delivery promised by the next Friday - this did not happen. The order was then delivered the following Monday despite Rubberduck paying a private courier.(which the Manufacturer could not understand) The bath panels were damaged and my fitters spent nearly a whole day at my expense trying to get the bathroom ready for Christmas. Despite complaining and speaking to the Panel Manufacturers who said they would offer compensation and to deal with Rubberduck I have heard nothing more. Rubberduck's Manager implied that my fitters were incapable of fixing a panel. I would add that Ashley at Rubberduck did his best but the overall service was dire. Will not use them again”

Helpful Report

Posted 9 years ago

“Items ordered on the 30th September 2 soap dishes. Now the 13th of October and still awaiting delivery!”

Helpful Report

Posted 9 years ago

You should receive you items today, Tuesday 13th, they were posted yesterday (Monday 12th) on a next day shipment. Tracking number supplied yesterday to yourself via email. We do not post these items out on a Friday as they tend to get broken when in the Currier depo over a weekend. Please could you update your review once you item have been received today. If you have not got the email with the tracking number please check your spam box or call us and we can give you your tracking number over the phone.

Posted 9 years ago

“I am a very unhappy customer. First the website is a little confusing. but much more important when placing a large (£2700 plus) order for bush board and Wetwall, the company reneged on a very small discount they had previously agreed. Their charming sales girl was as helpful as she was allowed but her manager refused any discount other than 2.7% despite my confirming the original agreed discount on the telephone and even splitting the order in order to qualify for it. The product range offered by Rubberneck is admirable but their customer service, at least in my experience, sadly lacking. For lack of time, I've agreed the greater price, let's see how efficient is their delivery service. Rubberduck don't record telephone calls so either record your own or double check any purchases - and then check again.”

Helpful Report

Posted 9 years ago

“Still awaiting delivery? No confirmation received?”

Helpful Report

Posted 9 years ago

“Delivery incomplete so had to phone several times to chase outstanding item. 3 times had to wait in for the promised new delivery date which did not happen. Very poor customer service.”

Helpful Report

Posted 10 years ago

“Although the staff I have spoken to have been really nice, they chose to change my order without checking and have changed it back incorrectly so the delivery company is trying to deliver me the wrong goods. Not too impressed. Will update happily if I get a resolution.”

Helpful Report

Posted 10 years ago

“Ordering the shower and receiving it, was very good, however the assembly instructions were very poor. To add to this, screws that were supplied with the shower had been changed and therefore were not suitable without modifying the frame - as we were informed to do by the manufacturer.”

Helpful Report

Posted 10 years ago

Thank you for your review... how ever this is more of a product review rather than a review of our service. We are glad though that you received the item you purchased from us swiftly and that you are happy with the service we offered. We will pass your review of the product onto the manufacturer.

Posted 10 years ago

“The initial service from Rubberduck bathrooms was good. We ordered ceiling panels & mouldings but the moulding arrived damaged. Luckily for us we have a small area & could cut around them. We needed to fit them on the day that they arrived so we were unable to send them back. Finished job looks good but shame about not packaged up adequately.”

Helpful Report

Posted 10 years ago

We are sorry you received damaged trims,. These trims and boards are delivered direct from manufacturer on there own vehicles to help prevent any damages, but unfortantly this hasn't been the case for you. We would of, of course, replaced these trims for you if you had contacted us. We thank you for your review, even though we feel is a little low, but we do thank you for highlighted the reason that we says in our terms and conditions to not book your fitter or installer until all your items have arrived and have been inspected to ensure they are in perfect condition.

Posted 10 years ago

“Had a e-mail stating that the delivery would be made on Wednesday from Rubberduck bathrooms,so at short notice booked the day off so as to be in , then came the call from the supplier grant westfield that the delivery would take place on Thursday, as luck would have it someone was in on Thursday. (Communication break down I'm thinking!!!) Plus a pack of flooring was found to be of faulty manufacture. Grant Westfield are going to replace this pack but delivery won't be until next week :-((”

Helpful Report

Posted 10 years ago

We are sorry about the delivery of your item. Delivery depo (Grant Westfield) did tell us that the items would be delivered on the Wednesday and didn't inform us of any changes and we will be bringing this up with them to make sure this does not happen again.

Posted 10 years ago

“haven't received the goods yet.....”

Helpful Report

Posted 10 years ago

Sorry you have not received your item yet, the item you ordered was a CosyToes MT2 Thermostat. As you ordered a thermostat only and not a complete matching set, CosyToes them selves wanted to make sure you had ordered the correct controller for your system as there are different versions of the MT2 controller. CosyToes said they would contact you direct and make sure that the unit was correct before dispatching to you directly as there has been issues in the past with newer controllers fitted to older matting. We tried to contact you via phone but were unsuccessful before we sent you an email to let you know that CosyToes would be in contact. Please let us know if this is not the case and I will contact CosyToes again. We try to offer a good customer service and go beyond simple supply only service where possible. We hope that once you have received your item from CosyToes and the advice they give you we hope you upgrade your review.

Posted 10 years ago

“paid for the item and not received it so how can I leave feedback, if you were as quick sending the item then sending the feedbackquestionare I may be happy.”

Helpful Report

Posted 10 years ago

Feedback is automated, we are sorry to received the request before receiving you multipanel trim. We normally don't post out multipanel trims on there own as the item states "Please note: Multipanel endcaps, corners, jointing strips and seals are only available to purchase when a multipanel board is purchased" due to their size, but as you did place a multipanel order over the phone with us a week earlier and we do understand that people do either forget or miss count the trim requirements, we sent out the trim to your self at a cost to us.. As you did receive your main multipanel order the week before on time and in good condition we would be greatful if you could leave us positive feedback for this order.

Posted 10 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,107 reviews