Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,106 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,106 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 13th August 2025

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expected to receive a tube of wetwall adhesive as per advert and paid nearly £18. But received 2 tubes of stixall general purpose adhesive which I could of bought for £4.30 per tube elsewhere. Should at least let you know before your purchase if the product is not the same as pictured on the advert.”

Helpful Report

Posted 5 years ago

Hi Martin I'm sorry the incorrect items have been sent, If you had only contacted us we would have replaced the adhesives the next working day. Kind Regards Rubberduck Bathrooms

Posted 5 years ago

“Not very impressed.Recently ordered some Abacus elements sealant and it looked as though it had been opened already (blue sealant on tub lid) and id also question the amount in the tub.The order was poorly packaged and it looked as though the items were just swat in a box and sent off to the customer.”

Helpful Report

Posted 5 years ago

“1. We purchased ProPlas Tile panels and trims for our bathroom. Your website advised that ProPlas trims were in stock, but after paying you rang to say no trims were available from your supplier, as they came from China. 2. The package of ProPlas Tile panels was badly damaged (see photo). 3. The fitting instructions show a regular tile pattern fixed in a brickwork pattern. The actual boards have alternate large rectangular and smaller square tiles, so the fixing advice is useless. 4. The tile pattern is printed randomly onto the panels and therefore it is impossible to utilise the advertised 5.4m2 of panel per pack 5. Some of the panels were scratched and these areas could not be used. 6. On the whole a very disappointing experience. 7. We obtained the trims elsewhere. They were £20 cheaper than yours (incl p&p) and they arrived before the panels. 8. You refunded the cost of the trims, thank you. 9. From the above we feel that these panels were seconds.”

Helpful Report

Posted 5 years ago

“Have products online that they don’t have stock of anymore. Shouldn’t be shown online if it’s end of range and not planning on buying more when they already have zero stock. Rather than refunding they held the money until I messaged them”

Helpful Report

Posted 5 years ago

We are sorry but we do not have control of what product lines manufacturers decide to cease production of. We contacted all our sources of the product to try to find you the tap you required and tried to find you alternatives and contacted you within 24 hour with your options. We then waited for your reply wither to refund or replace with alternative. As soon as we were aware that the product was discontinued the product was removed from the website.

Posted 5 years ago

“It’s been almost two weeks and I still haven’t received the order which said standard delivery.”

Helpful Report

Posted 5 years ago

Sorry for the inconvenience. We have looked into your ordered and it shows your radiator valves were dispatched from our selves by royal mail over a week ago. We have tracked the parcel and its showing in processing. Speaking to Royal Mail they have informed us that they may be lost. We will have a new set dispatched ASAP.

Posted 5 years ago

“Still havnt received my stuff I ordered from use”

Helpful Report

Posted 5 years ago

“I had the brackets missing from my sink unit, I called to get them sent out and they said they would sort it but never did and never phoned me back. Still have never received them. Also have a chip on one of the drawers but feel it’s pointless raising a complaint”

Helpful Report

Posted 5 years ago

“Don’t bother they don’t reply to emails about product queries”

Helpful Report

Posted 5 years ago

“Ordered a Showerwall kit which was delivered direct by International Decorative Surfaces’ Thurrock depot. Shower panels are good quality and come well protected but the rather fragile aluminium trims come in thin plastic sleeves. First delivery the corner profile was bent like a banana so I rejected it. Second corner profile is damaged. Rubberduck Bathrooms clearly have no ability to make sure items delivered direct f I’m the manufacturer are properly protected in transit. Disappointed with the customer service I have received.”

Helpful Report

Posted 5 years ago

You're correct the goods had been delivered direct from the manufacturer and yes Rubberduck Bathrooms has not go the ability to make one of the worlds largest companies add more packaging to its products when most companies are doing there best to reduce packaging to make the world more sustainable. I can see that your replacement trim was arranged immediately, which leave us bemused to the disappointed with service comment. Kind Regards Rubberduck

Posted 5 years ago

“Would not leave a couple of bits of trim and a panel at my home address, even though I sent an email authorising them to do so and taking full responsibility for the delivery. My property is covered in CCTV so all delivery companies leave parcels without a problem. Rubberduck however would not deliver unless someone was in to sign for the delivery.........what a hassle - would not recommend. We live in the age of easy deliveries, Rubberduck are still in the dark ages when it comes to this.........a real hassle.”

Helpful Report

Posted 5 years ago

At Rubberduck Bathrooms we use specialist couriers to delivery LARGE, HIGH VALUE and often FRAGILE items. These courier require someone to be at the property to receive, help unload and check all items on delivery. Leaving items on a drive, even if CCTV covered, would not cover insurance for damages (either caused in transit or weather once left outside and exposed) or missing items. Many smaller lower value items we offer go on a more standard courier which you can have a safe place or alternative address ie neighbor, specified or changed via SMS text message or online login.

Posted 5 years ago

“out of 16 boards delivered 5 were damaged. adhesive no suction and out of date”

Helpful Report

Posted 5 years ago

“My order was a mix of plywood core boards and mdf core boards. 75% of the plywood boards had some damage to the tongue or the corners of the boards. Similarly, a large number of the mdf boards had the tongues completely broken off. I believe this was because the protective edging of the boards is now thin cardboard where with my previous orders the protective edging was hard plastic. I appreciate this is probably done from an environmentally friendly view in using less plastic but as a protective method it is totally inadequate. Through careful cutting and fitting I was able to complete my job using the boards supplied. I have informed RubberDuck of my problems who offered to replace the boards but this would take some time and I was on a deadline to finish a job. Since my communication with them by telephone they have not got back to me at all. Zero customer service.”

Helpful Report

Posted 5 years ago

Dear Mr A W Heath We are sorry for the inconvenience caused. As soon as you made us aware of the damage caused during delivery we offered a fully replacement of all the damaged boards as required. The last telephone conversion you had with us highlighted that damage and you stated that you would see if you could use the boards. We informed you that if you had any issues with fitting the board to let us know and we would get you a replacement as required. We since have not heard any more from yourself. We offer full replacements for damages, not compensation. This is due to the number of customers and trade people purchasing 1200mm boards to install in a 900 shower, then purposelessly damaging the sides of board for compensation and reduced cost, then cut off this 300mm damaged section and install the section required. Looking into your order, there was no further action required from us and we did all we could to help.

Posted 5 years ago

“Second time of ordering from here. Should have learned a lesson. Second time parcel damaged, NOT by the courier, package secured but has been dropped on the end. 1 package has all tongues broken at 1end. Unfortunately too late in finding out and making a claim”

Helpful Report

Posted 5 years ago

Sorry for the inconvenience. All packages that leave our warehouse are checked before wrapping, then dispatched by either courer or pallet. You item had additional packing added to the all sides and doubled on the corner to help prodect the contence, but it would appear it HAS been damaged in transit. As you were aware item need to be checked on arrival or within 24 hours of reciept. Sorry for the inconvenience.

Posted 5 years ago

“Still awaiting delivery after 4 days, don’t normally complain but I have a job to finish”

Helpful Report

Posted 5 years ago

Hi, Apologies for the delay in your delivery. Your order was collected from us by the Royal Mail on Monday 30th January and should be on it's way to you, however, it's likely that it is caught up in Royal Mail's backlog from Christmas and this may be why it has taken a little longer than expected for the delivery to be made. If you have still not received it by the end of the week please let us know and we will chase up the Royal Mail to see if we can narrow down the status of the delivery. Kindest Regards, Rubberduck Bathrooms

Posted 5 years ago

“I've still not received my order yet, I understand that it's been Christmas but I ordered the product on the 22nd there has been 4 working days since then and I've been told it will be another week until it's delivered. You need to put on the website when your couriers are open and shut during holiday seasons. Now over a week behind on my work and if I of known this I would of bought it from somewhere else. Sorry to be negative but you did ask for an honest review.”

Helpful Report

Posted 5 years ago

Hi, Apologies for the delay in receiving your order. As ourselves and our distributors have been closed from Monday 23rd December until today there hasn't been any deliveries over the past 2 weeks. We shared the details over the Christmas shutdown on our social media pages, on our contact us page and on the banners on the website, however, we do appreciate your feedback and will aim to try and be clearer in the future when there are shutdowns. Kindest Regards, Rubberduck Bathrooms

Posted 5 years ago

“Still waiting for the product. No updates and no idea when it will be delivered. Communication needs massive improvement”

Helpful Report

Posted 5 years ago

“I have posted ‘Poor’ as the next grade up is ‘Acceptable’ which in my case the service was ’Not Acceptable’. The order of 4m UPVC boards and coving arrived with ’no coving’ and only 3 of 7 packs, 2 of which were damaged, probably due to the fact they were not ‘packed or protected’ in any way, apart from a thin plastic covering which was torn etc, the order was send back, this was on the Thursday for kitchen fitters arriving on the Monday. I was promised a pre 12 noon delivery on the Tuesday and after another phone call the delivery was made at 1.30pm. After a specific request, the order did arrive, well packed and protected with the boards etc in good order which it should have been done in the first place. I did not rate this service as ‘Acceptable’ due to the ‘Unacceptable’ condition of the first order and the ‘wasted man hours’ waiting on a second delivery, I had ‘fitters’ twiddling their thumbs at my expense waiting for boards that should have been in place the week before. Due to the delay, the kitchen is not finished, and the ‘fitters’ will be back ‘when they can make it’? £50.00 for a delivery service, I think I was ‘mugged'”

Helpful Report

Posted 5 years ago

Hi Sir, I apologise that there were issues with this order, the items come directly from the manufacturer via their courier, regrettably, items were lost on route and damage occurred to the remaining items, this couldn't have been foreseen however we apologise for this , following your logging of the issue, we arranged replacements to come to you as a matter of urgency. The items are sent via a courier who generally knows how to handle the items, they come wrapped as they are to make damage identifiable immediately as cardboard gives a false sense of security and results in end users not checking the items as they don't want to unpack them for storage reasons, due to this damage is not identified until several days/weeks later, it gets difficult to replace these damaged items the longer the items remain with the end user before damage is identified. I apologise that you had trades people ready to go, we ask customers not to book work in until the items are received in case of issues such as this to ensure you do not incur costs in these situations, we recognise it isn't always as easy as this but as you are ordering fragile goods which must travel several hundred miles to get to your location , these issues can arise and while we try to avoid it, we cannot guarantee this, we physically cannot get 4 meter long panels to you without using the manufacturers couriers as most standard couriers will not touch these items due to their size. Finally, regarding the cost you were charged for delivery, we get a charge of £48 as we must use the manufacturer network, we reduced the packs of panels by 40% off of the RRP when we started incurring this charge as we felt that it would be better to reduce the panel pack price and charge delivery once at checkout rather than offer free delivery where we would have to build the delivery cost in to each pack bought, this works out more cost effective to customers buying more than 1 pack, I can confirm that we also reduced the cost passed on to by reducing the £48 cost incurred and passing on £39.98, i apologise you feel this is robbery however we must factor the costs we incur in to the prices we provide items at although we have tried to offset as many of these charges as we could...

Posted 5 years ago

“Meant to be next day delivery ! And wasn’t. Delivered via fedex, who could only give a before 6pm time slot when most other carriers give you a two hour one ! Couldn’t call before hand just left a sorry we missed you card on a failed delivery which in this day and age of a modern delivery service is archaic”

Helpful Report

Posted 5 years ago

Due to the length of the item you purchased, Fedex are the only courier we have found that will handle item of this size with minimal damage/loss rate or don't charge the earth. We have trialed numerous couriers with our larger items and had nothing but issues or were double the cost. We will relay you information back to our Fedex rep and see if they have plans to improve there tracking infrastructure. We did supply you with the tracking number of your item to track your delivery. For smaller items we use a trackable delivery service which gives time slots etc but this courier will not take larger items. We are glad you did receive your item 2 days after placing your order.

Posted 5 years ago

“Bad communication. Promised to deliver on a set day and it didn’t turn up. Had to call to chase product. Had been really happy with service until then.”

Helpful Report

Posted 5 years ago

“I ordered 4 items including 2 addington radiators 1800×336mm. Delivery time suggested at the check out was 5-7 days. I received 2 items next day but no addington radiators. Called them and was told they can't deliver these rads for another 4 weeks. If items are not in stock, then they should not suggest delivey time. I will have all the work finished but without radiators. If anything goes wrong because of late delivery, i will be calling you guys for compensation.”

Helpful Report

Posted 5 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,106 reviews