Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,107 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,107 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 13th August 2025

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered shower wall panels that were out of stock for 5 weeks was offered alternatives, these turned up within a few days but no one contacted to tell me what day they would be turning up.......... until half hour before they arrived..... so no one was home”

Helpful Report

Posted 6 years ago

“Shower wall panel was delivered damaged but usable. Request for discount or other compensation was refused.”

Helpful Report

Posted 6 years ago

“Why do some sites advertise products they do not have in stock? Good price on a radiator, however received a phone call informing me they were awaiting further stocks and it would be dispatched in a weeks time. Still waiting! If you don't have it, state that in your website!”

Helpful Report

Posted 6 years ago

“Delivery didn’t arrive on time meaning I had to pay for workman for doing nothing. Give UKmail to chop”

Helpful Report

Posted 6 years ago

We are sorry UKmail lost your item.

Posted 6 years ago

“Limited delivery times, wife took day off to accept delivery and then the items didn't arrive! The sales staff apologised but could offer no explanation why this happened. NO option to deliver on set day or time. cancelled order and got full refund.”

Helpful Report

Posted 6 years ago

Hi Mark, Our records show you requested delivery after the 15th Aug and delivery was confirmed for the 18th Aug but on the 16th Aug you cancelled your order and received a full refund Rgeards Rubberduck Bathrooms

Posted 6 years ago

“The delivery packaging stated 2MAN lift, an elderly driver delivered it in his own with great difficulty! On inspecting the delivery,after the driver had struggled off, I found several dents in the main packaging, which when opened revealed puncture holes in the sheet. the capping and corner rails packaging was okay but only 1 corner metal rail was included, no good on a 3 panel delivery!!”

Helpful Report

Posted 7 years ago

“No confirmation of receipt of order, No communication from them at all leaving us wondering for over a week what was going on. An email as to progress was expected as a minimum. I had to contact them and the person I spoke to was rather off-hand and rude”

Helpful Report

Posted 7 years ago

“The items arrived swiftly, unfortunately the ceiling panels that were delivered were damanged, 3 out of the 4 panels were damaged, with one having a whole right through the panel, no protection of the products just plastic packaging around the panelling, so not holding out for the replacement item if its packed the same way..!!”

Helpful Report

Posted 7 years ago

Sorry your items were damaged during transport. Your replacement items were dispatch and you received these in good condition.

Posted 7 years ago

“Unfortunately, the shower boards I ordered were not deep enough. When I asked to return it I was told it would cost £35.00 PLUS a 40% re-stock charge. This certainly wasn't made clear to me when I bought it. As the boards cost nearly £500.00 I would have lost a sizeable sum of money. I returned it via a courier but unfortunately Rubberduck wouldn't accept it as it had been scratched in transit. That's fair enough. What I don't understand is why is there such a high re-stock charge? Rip-off.”

Helpful Report

Posted 7 years ago

“There was a damaged item on order,was replaced very quick;but wrong item sent. I contacted them and was told item would be resent out,twice I have contacted and both times been informed item will be sent. Had no emails regarding these replacements,not like the original order.”

Helpful Report

Posted 7 years ago

“The ply laminate panels were bowed like bananas and I had to fix them with screws. This was not what I wished to do. I did want to fix them with adhesive. I will not be ordering them from you again. Thanks!!”

Helpful Report

Posted 7 years ago

“The products i recieved though intact were poorly packaged i.e. Neptune wall cladding, also i've tried this covering instead of conventional tiles and have found that it is far to flimsey to facilitate a long term wall cladding it needs to be far, far stronger as it easily damages when fixed to wall, it does look good but i wouldnt use it again unless it is improved to higher impact resistance spec.”

Helpful Report

Posted 7 years ago

“I ordered the items on 28 th December but only got my delivery on the 4th January 2018. Also the driver wouldn’t bring the cladding upstairs and the driver asked to get my husband to help him as the cladding was rather long and I told him I didn’t have a husband. I told him I live alone with my mum but called the guy whose doing the kitchen to come over to help”

Helpful Report

Posted 7 years ago

Hi Yasmin, You received your order within 4 working days, the product description states 2 to 5 working days, considering it was over the New Year break I think your being fair stating you only received your order yesterday. You ordered 4m long ceiling panels, again the delivery terms state the courier may require assistance with larger items, he asked for help and your fitter help him. Again I don't understand why you have left a 2 star review. Regards Barry Rubberduck Bathrooms

Posted 7 years ago

“Having taken a day off work to wait for my delivery, guess what, the delivery didn't turn up! Whilst I appreciate delivery isn't necessarily the responsibility of Rubberduck, if they're going to use an external distributor they should make sure they use a competent one. Not happy!”

Helpful Report

Posted 7 years ago

“Since I have put my order in and paid I have heard nothing, so I have no idea when my purchase is going to be delivered at all. Very unsatisfactory. Please let me know. Penny Webber.”

Helpful Report

Posted 7 years ago

“Ordered a shower wall 1200. Waited for it to be delivered - I received a 1000. Delivery guy said his order says 1000. Called Rubber Duck - they said " this happens, we try to catch them but they do slip through. 1 week wasted. Second one ordered after angry calls and no compensation. 1 week later delivery guy turned up, said they send another 1000. He remembered me and checked when loading onto the truck the night before. Then changed the order to a 1200. Nice guy. So, saving a couple of quid to get the cheapest option doesn't always work. Cost me a week....... Not using them again.”

Helpful Report

Posted 7 years ago

“Why when I sepcifically ordered the 900mm width package have you sent the standard 1200mm boards. I now have to pay someone to cut them down to 900mm which is the size I wanted and why I ordered from you in the first place.”

Helpful Report

Posted 7 years ago

“I ordered a showerboard to be delivered ready for a weekend to fit (even got rid of the kids out the way). Delivery arrived Friday as expected - wrong showerboard – too small. Call into check and apparently between them taking the order and passing it on, they changed it from 1200 to 1000 which is of no use. Weekend now wasted, as they can’t get another to me before Wednesday. When I called in apparently “this does happen, we try to catch them all but some slip through”. Lesson learned – use a local company for a few extra £ - internet based transactions don’t always save you time or money. Not a happy customer ”

Helpful Report

Posted 7 years ago

“Let down by their supply chain. I do not expect to have to chase an order and when I do their supply lies to them. Rectified but delayed build.”

Helpful Report

Posted 7 years ago

“I purchased a Burlington toilet seat that had the description 'real wood'. I didn't like it at all when I received it and telephoned so I could return it. I was told toilet seats were not returnable it was 'consumer law'. After much discussion with Ashley, about the description of 'real wood' (MDF) and no mention on the website that toilet seats were not returnable, he said he would contact Burlington to see if they would accept a return. They agreed as long as it was still sealed but it would be less 25% of the purchase price and returned at my expense. After further discussion Ashley advised me that MDF is real wood but not solid wood and I should have gone for a more expensive seat - the one I purchased was reduced to £48 ?p from £74 ?p on your website. I believe the description is misleading and it should be stated when one is made of MDF and also spelt out clearly that toilet seats are non returnable. Ashley was courteous but I will not be using Rubber Duck again. I await my full refund which he did promise me in the end. The toilet seat has cost me £12 to return. Not a good experience.”

Helpful Report

Posted 8 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,107 reviews