Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,107 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,107 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 13th August 2025

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product but 5 days late.”

Helpful Report

Posted 3 years ago

Hi Mike, Thanks for taking the time to leave feedback. We do feel there's been some confusion somewhere along the line. We can see from the tracking links provided, that your items were delivered without issue within 5 working days of placing the order. One of the items contained carries a delivery ETA of 3-7 working days, as stated on the website. This is due to the awkward size and method in which they need to be packaged to protect from damage in transit to customers. From our perspective, It's great to see customer orders arrive without issue within the time frames stated across the website. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“I received a bath ordered in error ask if I could change it for a more expensive one and was told no because I had removed packaging but on delivery the only way to inspect the item was to unpack it I would not recommend this company to any of my friends and family.”

Helpful Report

Posted 3 years ago

Hi John, We're sorry to hear about your issue here. We do think there's been a miscommunication, however. Most orders can be returned if confirmed with us within 14 days of receipt. The only exception is custom made items or goods that could not be returned due to hygiene purposes. All packaging used to protect the item in transit to you would need to be suitably replaced so that a full refund can be applied on receipt. If the bath was ordered in error, any clear plastic film applied to the surface of the bath to protect against scratches and the like should still be in place. If you would like to confirm any details you can review the returns policy across the website or you can give us a quick call today and we can discuss further no worries. Any return would need to be confirmed by our team before sending any item back to us. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Awful experience. AVOID BUYING PANELS FROM THIS COMPANY. All t+g panels were damaged, where they had be machined and then beautifully wrapped to hide it all. They said it was my fault for not completely unwrapping on delivery, even though I had to delay my job because of musical delivery dates. RUBBISH SERVICE.”

Helpful Report

Posted 3 years ago

Good Morning John, We're very sorry to hear about the issues with your panels. Looking back at your order, we can see these were purchased back in October last year. A day after ordering, the manufacturer rang to book your delivery on a specified date. They were then delivered by them seemingly without issue shortly thereafter. When we were first notified of any issue, our team looked to process a claim with the manufacturer. It was unfortunate in this instance that the claim was declined due to the timescales involved. We fully appreciate that damages, while rare, can occur when products are in transit to customers. For this reason, we ask all customers to check and report any damage back to us within a reasonable time frame. Again, we're sorry to hear about the issues faced here. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“ordered 29 th december sent wrong coloured items , told me to dispose of those, shocking customer service , sent out more which was lost then turned up wrong colours again ,sent out more , lost again . refused to cancel order , lost two weeks on this job and they don't care at all. Asked my bank to reclaim money so I can get what I need elsewhere. they sent this email yesterday 19/1 "Hi Mark You have had three 2m channels delivered to you, which fulfils your order, on agreement with my colleague rather than 6no 1.2m channels. There are more on the way to you, and unfortunately the courier has experienced delays with these additional channels. I do apologise for the inconvenience of this, but as you have the original channels and replacement ones, as well as the ones that are in transit. You will have nearly three times the product that has been paid for, we would not offer a refund in this case. Kind Regards Karl" They said they fulfilled order after sending wrong items !!!! called this morning to discuss with them, they put me hold 25 mins so i sent the below mail to which they have ignored . These statements are totally false , 1st items disposed of as I was told to do , 2nd delivery turned up with wrong coloured items, 3rd delivery never turned up , was not attempted to be delivered as I have ring cameras every entrance and door of my property. Whilst writing this this you have left me on hold for over 20 mins while you admitted you don’t even know the facts and was going to speak to mike. If you are actually doing this ,you can call me back on 0xxxxxxxxxx has I do not have time for you to leave me on hold just for fun.”

Helpful Report

Posted 3 years ago

Good Afternoon Mark, We're sorry to hear about the inconvenience caused by your order. We do feel there has been a miscommunication somewhere along the line here. The finish on the trims delivered matches that which was ordered, it's just that one part had a slightly different shade to the others provided, likely due to them coming off two production runs. Which we looked to remedy immediately. Your replacement channels were ordered directly through the manufacturer and dispatched using their chosen courier service. As the tracking link provided at the time had not been updated, we chased them for further info. At this point their courier could not locate the consignment and to avoid further delay, the manufacturer agreed to send another batch out. As it is, we can see that you've received the first set of replacements that could not be located at the time we chased. With the second set of replacements already in transit to you. As your items are in transit to you, unfortunately, we cannot cancel and refund your order. We hope the above gives full clarity on the situation. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“I’ve not received my order yet”

Helpful Report

Posted 3 years ago

Hi Tim, Thanks for taking the time to leave feedback on your recent order. We tried to call this afternoon but had no luck getting through. We're a little surprised to see your comments, given that the expected delivery date for your order is not for another 3 days and is currently set for the 20th of Jan. A dispatch notification was sent across last week on the morning of the 11th at 11:54am, the day after you placed your order. We appreciate emails can be missed or at times flagged incorrectly as spam but if you check your inbox, you will find all the details in there. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Purchased a bathroom mirror that was showing in-stock online. A week later I get an email from this company saying it’s not in stock. I’ve still not received a refund and it’s been more than 3 weeks. They don’t respond to emails and were not apologetic at all. Do not buy from them.”

Helpful Report

Posted 3 years ago

Good Morning Delara, We're sorry to hear you've not been too happy with a recent order. On taking a look we can see you've been in email communication with one of our customer service operatives, with the latest email coming in over the holiday break. The reason for the delayed response to your latest email is simply because it was sent out of hours over the holiday period. You'll be happy to hear that we're back up and running as normal this week and your refund will be with you shortly. Thanks for your understanding, we hope you enjoyed the holidays and Happy New Year! Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“AVOID UNLESS YOU CAN CHECK WHOLE ROLL OF VINYL ON DAY 1 Our kitchen/utility refurb has been beset by months of delays because of damaged worktops, missing parts and tradesmen with COVID. On unrolling our vinyl, three months after it had initially been booked to be fitted, the fitter saw it had a number of holes. These were not in the outer rolls of vinyl, but further in – not holes that could have been made in transit or while awaiting fitting. The company has washed its hands of any liability and will not exchange the vinyl. It maintains that we should have unrolled the complete 8m length to check it within 24 hours of receiving it. I am not sure where they think someone would be able to do this. Bearing in mind that until the point of fitting we were surrounded by building materials, white goods and a whole kitchen in boxes, there was no way we could have found a space to unroll a 24sqm piece of vinyl. And how many people are able to receive their vinyl and arrange a fitter to unroll it and lay it within 24 hours? If you think you might need an exchange or refund, Rubberduck Bathrooms should be avoided.”

Helpful Report

Posted 3 years ago

Hi Lynn, We're very sorry to hear about the issues you've had. We completely understand your frustration with the current climate. We fit bathrooms in the local area also and we know full well the issues with delays and having to rearrange fitters due to Covid. On the checking/reporting of any damage to your items, again we understand your frustration here. To help minimise issues such as this, we do ask all customers both pre and post-sale to check items within a reasonable time frame. If your items had been checked and we'd been made aware of any issue closer to the time, we could have replaced the items free of charge. As the reported issue came several months after delivery, unfortunately, we could not have them replaced free of charge in this instance. As a gesture of goodwill, we did offer to replace any damaged items at a heavily reduced price however this was declined. Again, we're sorry to hear about the issues faced. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Although the product selection and pricing for Rubberduck Bathrooms seemed very good at first, sadly this was the worst purchasing experience I have ever had with the most appalling customer service too. 7 items in my order didn't arrive. I received no replacements nor a refund which is in breach of the Consumer Rights Act. The Office Manager was incredibly rude and refused to escalate my complaint any higher. I have never been treated so badly by a business before and lost a lot of money in the process. Order at your own risk and hope that everything arrives in good nick!”

Helpful Report

Posted 3 years ago

“Ordered an item on the 23rd of November on a 2-5 day delivery. On the 6th day, I called the office and they stated that the problem was with their supplier, I then received a dispatched notice stating it will be delivered on the 3rd of December, I waited all day and it didn't show. I've now been informed that this will be delivered on Wednesday the 8th December, so I've decided to take my business elsewhere. Although this may be a supplier issue I think they could have been better at informing me and keeping me updated, instead, it was left to me to chase for an update.”

Helpful Report

Posted 3 years ago

Hi Kraig, We're sorry to hear you've not been too happy with your order. We fully agree with your sentiments, this particular manufacturer did have major supply chain issues at the time. This was largely down to container import issues along with the demand on supply chain services at the time. As a result, our team was proactively chasing delivery info for ALL orders going through them but, as their orders were building up, the passing of information from their side slowed down. Thankfully since the holiday period has come to a close, things have settled down and deliveries are returning to normal. Again, we're sorry for any inconvenience caused. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“We are still waiting ... After being given 2 delivery dates (in last 2 weeks with last one being nearly a week ago) we are being told delivery "failed", whatever that means, despite someone being there to accept delivery on both days no delivery was attempted and despite emails no updated delivery date from company.”

Helpful Report

Posted 3 years ago

Hi Karen, We're sorry to hear your items haven't arrived just yet. We can see from the order that all stocked items from our warehouse have already been dispatched/delivered. The larger item coming from the manufacturer is the only outstanding item left on your order. On speaking with them, they have allocated this for delivery on two separate occasions and we've had the dispatch notification sent over for both these occasions. They haven't provided much in the way of a reason why these deliveries did not take place. Looking at the delivery notes however we can see the address is for a flat without ground floor access to the property. This could well be the reason for the delivery failure and we've stressed the point to the suppliers again to make sure the driver is aware of the fact. Again, we're sorry for the delay here and if you need anything further from us by all means let us know. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“An essential part not sent as promised. I was assured that the part would be posted the next working day but it was not. Caused a delay on a job that had a knock on effect and costs of three times the price of the product which was already massively overpriced. I am now a lost customer.”

Helpful Report

Posted 3 years ago

Good Morning Peter, We're sorry to hear you've not been too happy with your recent purchase. On taking a look at your order, the item contained would typically go out with FedEx on a next day service. Unfortunately, given the sheer volume of orders processed during Black Friday week, the dispatch on your order slipped by 1 day. We can see the item was delivered first thing the following day from dispatch, which is great to see. In terms of the price of the Multipanel Seal Kit, we're the cheapest retailer online when you take into account the item and delivery costs. Again, we're sorry for the slight delay in receiving your product. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“The bath panel I ordered never arrived and I had to chase the company to deliver a new one myself. The replacement arrived completely broken and I was told I couldn’t have a refund or replacement because I notified Rubberduck just over a week after delivery. Unbelievably poor service.”

Helpful Report

Posted 3 years ago

Hi Natasha, We're sorry to hear you've not been too happy with your recent order. We can see from the order status updates that tracking links were provided on dispatch, so you could monitor the item in transit to yourself. Unfortunately, the first order was misplaced at the FedEx depot and a replacement needed to be sent out. On all orders, we ask customers to check items for any damage or discrepancies within a reasonable time frame and any issues are to be reported back to us ASAP. This is so we can file a claim with the manufacturer and look to have replacements sent out immediately without delay. If you did want anything further down the line, we would of course take this situation into account and look to offer something closer to our cost price as a gesture of goodwill. Again, we're sorry you feel the service offered was poor in this instance. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“10 days on Still waiting for satisfactory product shortcomings from start. Not impressed first order with you”

Helpful Report

Posted 3 years ago

Good Morning Mr Simmons, We're sorry to hear you're not too happy with the experience so far. On checking your order we can see the radiator was dispatched within a few days of ordering. Unfortunately, the item picked up a little knock to the corner during transit with FedEx, which we can only apologise for. That being said, we can see a replacement was arranged immediately by our team and will be with you shortly. All the above took place within 8 working days of purchase. Again, we're sorry for the slight delay in completing your order. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“I placed an order on the understanding of a 5 to 7 day delay and had to chase the order 3 weeks later and choose an alternative. We had a problem with installation & I was promised a replacement under warranty and 10 days later nothing. They seem to be happy to over promise and take your money but not deliver.”

Helpful Report

Posted 3 years ago

Good Morning Mary, We're sorry to hear you feel unhappy here. On the comments provided, we are very surprised to be honest. Specially given the email that was sent in commending the team on their work only a few days ago. The item ordered was indeed out of stock with the manufacturer for a short period. We contacted you only a matter of hours after the order was placed with the update provided to us at the time. When you responded, we sourced an alternative as requested. Also, the glass panel that you admittedly dropped on the floor during installation was not covered by any warranty. Our team did speak with the manufacturer however, and they agreed to replace your panel free of charge as a goodwill gesture and because we have a good longstanding relationship with them. All of the above has been passed over in the way of several emails between yourself, your partner and the team which again begs the question as to why this review reads the way it does. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Still don't have the item”

Helpful Report

Posted 3 years ago

Good Morning Westley, We're very sorry to hear you haven't received your order just yet. Given the size of the consignment, we can see that the items were due to leave our warehouse on a specialised courier service to avoid any damage in transit. We can see the items were dispatched form our warehouse on Tuesday last week and, after calling to book in the delivery, should have been delivered to yourself shortly there after. On speaking with the couriers, it would appear they've had a few issues with driver shortages recently and this caused an unexpected delay at their sorting centre, which we can only apologise for. We've been assured that the delivery will be made this week however and they'll be calling ahead to book in the delivery. Again, we're sorry for the unexpected delay here Westley. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Didn't receive the items I ordered until a week and a half later. Many calls needed to chase up the order. Rubber Duck are the middle men for Abacus.”

Helpful Report

Posted 3 years ago

Hi Jeff, We're sorry to hear you've not been too happy with your order. On taking a look we can see the order was placed with us on the 6th, and fully dispatched by the manufacturer on the 8th. We provided tracking links to help you monitor the items in transit and can see that most items arrived on the 11th without issue. It would appear that part of your order was split by the couriers at your local depot, due to the size of the consigment and space available on the vehicle. Unfortunately this part of the order was misplaced by said courier. As soon as our team was made aware, we contacted the manufacturer immediately and rearranged the second part of the delivery, which was completed shortly thereafter. We appreciate it can be frustrating when things don't quote go to plan however, it's great to see our team reacted in the right way to resolve the issue at hand ASAP. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Rubbish Company wouldn’t touch them with a barge pole only time communication was good was when they wanted paying then when they finally sent you your order there’s parts missing and to add insult to injury they send you damaged goods and blame you for the way they are stored just because you have to wait eight weeks for a plumber these days so you can’t risk unwrapping the item so therefore you can’t see the damage to the item but tell you it’s been stored incorrectly for such a period of time that it’s caused the defect my advice buy somewhere else”

Helpful Report

Posted 3 years ago

Good Morning Milan, We're sorry to hear you've not been too happy with your recent order. When taking a look we can see that a sizeable discount was applied at the time of ordering, however there was an outstanding item in one of the deliveries received, which we can only apologise for. The issue with the missing part arised after the order was placed, when we ammend what was on order with the supplier as alternative products needed to be sourced. That being said, the item was located and delivered shortly after we were made aware. On the damage reported to the tray, unfortunately we cannot process damage replacements several weeks after the item has been delivered. If we were made aware at the time, we would have sent out a free of charge replacement without delay. Again we're sorry you feel we've not offered the service you were looking for here. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Complaint Customer service and after sales extremely poor. Received a faulty bath panel, reported fault after 24 hours of receipt and company will not accept any responsibility and instead pass blame to third party (courier). Box that panel was received in was in good condition with no obvious damage to box, upon opening box, it was found that the bath panel was poorly packaged with no protection and there was evident damage to corner of panel and the panel had defaced and the wood parted. As the box was received with no obvious damage that the panel was transported in, it is my belief that the board was damaged prior to dispatch from seller as where the location of main damage is, if damage had occurred during transit then there would have been considerable noticeable damage to that area of the box. When speaking to customer services, I was informed that rubber duck do not open the actual packaging of products to inspect the product inside of box which tells me that their is no quality control process in place and instead I was informed that it is my duty of care as a customer to inspect product when I receive order which to me is extremely poor service and they pass all accountability to the third party and customer. Avoid this company at all costs and buy from a reputable company where you will receive good after sales care if required.”

Helpful Report

Posted 3 years ago

Good Afternoon Emma, We're sorry to hear you've not been too happy with your recent order. We are surprised to see the comments provided however. When taking a look into your order and emails received, we can see a completely different timeline of events than what is stated here. The order was placed, processed and delivered seemingly without issue all within 4 working days of receipt. The damage was first reported to us outside of business hours, in the evening of Saturday 16th October. This was picked up and actioned by our team first thing this morning. 11 Days after you received your item. It's correct that we don't unbox every item that comes through our warehouse - I'm sure customers would not appreciate having branded items being delivered in boxes that have clearly been opened and then resealed. The quality control aspect is performed by the manufacturer prior to boxing of the goods. In the event of any damage noted on delivery to us, we can flag this prior to dispatching to you the customer and arrange for replacements without delay. Again, we're sorry to hear about the issues you've had here we really are. We do feel it necessary to give an honest account of the events described. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Item hasn't arrived - please resend ?”

Helpful Report

Posted 3 years ago

Hi Miles, We're sorry to hear your item has not arrived yet, this is the first we've heard of any issue! On taking a look, we can see the item was dispatched with ParcelForce within a matter of hours of placing the order. A tracking link was provided at the time to monitor the items in transit with several text messages being sent to notify of the delivery status. Looking at the details contained within the tracking link, it would appear the delivery address used did not match that of the postcode added when placing the order. As Parcelforce could not plan the driver route accordingly, a notification was sent to say the item is being kept at the local depot. If you want to give a member of our customer service team a call to confirm the delivery address, we can update ParcelForce and complete the order no worries at all. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Did not receive item !! Had message from delivery they tried but left no pick no way of getting item !! Very very poor”

Helpful Report

Posted 3 years ago

Good Morning Ralph, Thanks for taking time to leave feedback. We think there must be some confusion along the way. Your order was processed and dispatched with Parcel Force less than two hours after it was placed. A tracking link was provided at the time of dispatch so you could monitor your item in transit too. On checking with Parcel Force, it would appear they had attempted delivery on two separate occasions after texting the number provided to confirm they were on route. Both of these attempts failed as there was nobody present at the time and now the item is being held at the depot pending confirmation from yourself. If you follow the instructions in the messages received, you will be able to re-arrange a time convenient to you for Parcel Force to redeliver your item. If you have any issues please contact us and we will help out further. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,107 reviews