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Ross Handling Ltd Reviews

4.8 Rating 9,547 Reviews

98 %

of reviewers recommend Ross Handling Ltd

Company Reviews

Product Reviews

4.8

Based on 9,547 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester
LE4 9TZ

Ross Handling Ltd 5 star review on 26th April 2024

Ross Handling Ltd 5 star review on 20th March 2024

Ross Handling Ltd 5 star review on 7th March 2024

Ross Handling Ltd 5 star review on 25th January 2024

Ross Handling Ltd 5 star review on 3rd November 2023

Ross Handling Ltd 5 star review on 3rd November 2023

Ross Handling Ltd 5 star review on 2nd October 2023

Barrie Williams

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 types of castor. Both red. The invoice stated exactly what I ordered but on receipt one set was black. A picture was sent to them to prove the fact . To their credit, they emailed immediately with an apology and sent replacements straight away. Unfortunately, they sent the wrong ones. I immediately sent an email and after a week I am still waiting for a reply. Obviously, attention to detail is not in their remit or putting right their shortcomings.”

Posted 2 years ago

“Rubbish. You sent me the wrong item that I did not order I ordered ultra soft felt feet and you sent me hard plastic ones which will turn my wood floor”

Posted 2 years ago

“Product fine. Delivery rubbish I spotted the delivery driver down the road so went back home. He could not be bothered to come down our drive. I had to go to the local supermarket to collect. I got an email to say sorry you were not in. Change your courier company.”

Posted 2 years ago

“Broke within an hour. Buckled”

Posted 2 years ago

“Poor delivery service”

Posted 2 years ago

“Very expensive shipping, spent almost £30 for square tubing that wasn't even the length I wanted (1m)”

Posted 2 years ago

“Worst customer service”

Posted 2 years ago

“Regarding the tyre and tube l ordered and paid for 18th January Still not received after being advised they would be delivered 22nd it may not be your fault I feel it’s your delivery agent Not my problem to sort out If you can’t supply give me a full refund”

Posted 2 years ago

“I am surprised by 2 things and I have doubts about the seriousness of your company : I have not received any confirmation of reading the attached email, I sent following the fact that the package I receive does not have the 2 of 20 mm axles ; The “wheeleez bearing 20mm” have an internal diameter of 25.7mm instead of a diameter to 20mm (please look at attached picture) Than you for contacting me quickly via email.”

Posted 2 years ago

“I Was told my items would be delivered on the 29th December, but I’m still waiting 5 days later DPD have no record of parcel, so I’m unsure where my items are 5 days after my delivery date ????? I’ve still not received items”

Posted 2 years ago

“I have not yet received my initial order. Slow.”

Posted 2 years ago

“They didn’t fit size quoted was not accurate!”

Posted 2 years ago

“Unfortunately my castors were delivered to the wrong address. DPD Delivery was tracked and photos supplied, but we have no way to recognise where they were delivered to or who signed for them. I'm sure the product is great, but I can't confirm. Very disappointed.”

Posted 2 years ago

“One of two items was delivered, had to report, second item was delivered somewhere else I never received it.”

Posted 2 years ago

“Fast delivery but castor buckled.”

Posted 2 years ago

“Product okay but delivery by DPD was late. DPD claim that they tried to deliver on the correct day, that nobody was there to receive the goods - which there was all day. Disappointing as I don't like being lied to.”

Posted 2 years ago

“Guided me to a tyre that did not fit. Partly my fault, but had they read my emails properly they would have know.”

Posted 2 years ago

“Well I was happy to receive the part ,but not happy with the delivery Was charged way over the top Though at check out it seemed ok Not happy at all”

Posted 2 years ago

“Have emailed twice in regards to an additional amount taken on my credit card and haven't had a response.”

Posted 2 years ago

“I was disappointed with Ross Castors, after I placed my order and paid for the item plus express delivery I received a call to say the item was out of stock but due in that afternoon so delivery would be a day late! After lots of e-mails I received the item a week after I placed the order and they had to send it next day delivery. I could have ordered the item from various other suppliers offering free delivery in 5-7 days.”

Posted 2 years ago

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Ross Handling Ltd is rated 4.8 based on 9,547 reviews