Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,012 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Someone placed an order using an email address we own (ie not their own) Went out of my way to call customer services (after emailing and getting no reply) and they said they would contact the customer and update the records. So far I have 10 emails ranging from order confirmations, to promotions, to feedback requests etc, and no matter what I unsubscribe from they still seem to come in. Please, all I ask is that you stop contacting us. Your castors look great, but I dont want any right now.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Mile. We truly appreciate you taking a moment to share your experience with Ross Handling Ltd. We apologize for the troubles. We will do our best to make sure that this doesn't happen again. Is there anything else we can do to make things right? Again, thank you for taking the time to let us know about this issue.

Posted 2 years ago

“Castors arrived and were the wrong size. Sold as 8mm, arrived with a 5mm diameter thread. Would accept responsibility and would not arrange collection/refund. So be aware if you need to return an item to this company it is at your expense and time. I wouldn't use the again.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to review Ross Handling Ltd., Angelo. We appreciate you letting us know about your experience. As discussed with our sales advisor these only come in a m8 thread and we would have been happy to accept for you to return the products for a refund if these were not suitable.

Posted 2 years ago

“Was going to order more feet but your crazy postage on last order of £19 was unacceptable. I regularly get much heavier items from Axminster supplies etc etc with much less postage charge. I have asked post office locally here to estimate charge of the five wee feet I ordered and they said £4.50 maximum....!!!! Duncan Mackenzie”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with Ross Handling Ltd. We truly appreciate your feedback and apologize for the shipping costs. Unfortunately DPD class your address as scottish highlands which is why the delivery costs are higher than our standard

Posted 2 years ago

“The product is fine. Delivery is awful. They use DPD. Day one, no-one turned-up at the stated window. Day two (re-arranged) received an email to say driver couldn't find anyone at home. I was at home so I immediately rand Ross customer service. Agent said they could see where the driver was..he was 45 minutes away and so lied. I asked what was going to be done. Agent said they were powerless to do anything as DPD would just ignore them. Day three...delivered by same driver. Ross's reputation is being destroyed by DPD”

Helpful Report

Posted 2 years ago

Thank you so much for sharing your experience, Alan. We apologize for the experience you had with DPD. We are so sorry that our delivery service was insufficient. We have been looking into any other delivery options to avoid situations like you had yourself. Thank you again for taking the time to share your feedback.

Posted 2 years ago

“Sent an invoice, sent many emails about the DLP delivery and to the point of a time, however here I am a week later, and no goods. So hard to review the simple parts ordered and paid for, but service and reply to my query about the whereabouts of the goods = Zero”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Ross Handling Ltd. We appreciate your feedback and we apologize for the inconvenience caused by our failure to meet your expectations. We understand it was frustrating to be sent an invoice, have several emails sent out with regards to the delivery but then to get no goods a week later. Can you please let me know where these emails have been sent to? We would like to make things better for you. I can see the parcel has been sent out but DPD as promised but they have been unable to locate you so the parcel is returning to us.I will get this resent out to arrive with you asap. Apologies for any inconvenience caused

Posted 2 years ago

“My purchase was a disaster. Finally ended up with one more wheel than I ordered, but not when I kneaded it. Or when I was promised it. People on the phone are lovely, but nothing happens after that.”

Helpful Report

Posted 2 years ago

Dear Barry, Thank you for letting us know about your experience with Ross Handling Ltd. I apologize that your purchase ended up being a disaster and that you received one more wheel than you ordered. I understand that the people on the phone were lovely but nothing seemed to happen afterward. I'm sorry that things didn't turn out the way you had hoped for. Is there anything I can do to make things easier for you and to ensure that this kind of experience does not happen again in the future? Thanks again for taking the time to let us know about your experience.

Posted 2 years ago

“Ross we not able to supply the type of castor I required. Wasted £ buying the casters they specified based on the photos I sent them. Will not be using them again.”

Helpful Report

Posted 2 years ago

Thank you so much, Ruth, for taking the time to provide feedback on Ross Handling Ltd. We are very sorry for the unfortunate experience you had when trying to get the right castor for you. We understand the frustration and inefficiency that comes with having to purchase a new casters that we suggested based on the pictures you've sent us. We apologize for not being able to supply you with the caster that you required. We would really appreciate it if you could tell us how we can make it better for future customers. Please let us know if you ever need anything else and we would be more than happy to accommodate. Once again, thank you for providing your feedback.

Posted 2 years ago

“I was very disappointed with the lack of communication. I ordered the wrong castors (entirely my fault), when I rang Ross Handling they said they would contact the supplier to see if the castors could be returned and that they would call me back. After a week I emailed Ross Handling to ask for an update. Several weeks later I have had no response, so I have placed an order for several hundred pounds with another company.”

Helpful Report

Posted 2 years ago

“Having ordered the goods 10 days ago & paid £19 for Delivery we have not yet had the package please track with your shippers”

Helpful Report

Posted 2 years ago

I am very sorry that this has been your experience. Now that this has been bought to our attention, We have looked into the matter and there were no further scans since we have despatched the order. Thank you for letting us know, we are resending the parcel today to be with you asap.

Posted 2 years ago

“Very poor service from courier with Ross Handling not wantint to actually deal with the problem. Customer service was poor. Paid extra for next day delivery. Courier stated missed me but never attempted to deliver in the slots given. No evedence on camera. Customer services stated could not change courier. The only saving grace from the company is that they refunded quickly. Will not use again if continue to use DPD.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with Ross Handling Ltd., Shaun. We sincerely apologize for what happened. We are disappointed to know that you had to pay extra for next day delivery only for our courier provider to miss you and not attempt delivery, and neither was there any evidence recorded on camera. We appreciate that the only saving grace was that we refunded your money quickly. We understand that due to this experience, you will not use our services again if we continue to use DPD. Shaun, we would really value your insight into how we can make things better. Once again, thank you for your feedback.

Posted 2 years ago

“Guaranteed pre-12pm next day delivery for £16.99 took 4 DAYS to arrive. Staff were completely apathetic about it and we missed our customer deadline. We won't be using Ross handling again, even eBay or Aliexpress are more reliable.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback about your experience with Ross Handling Ltd. We sincerely apologize for our service falling short of your expectations, and for you missing your customer deadline. We understand that guarantees for pre-12pm next day delivery were not met. We strive to always meet your expectations and would like to learn how to make things better. I have looked into this and can see that the items were despatched as promised and Unfortunately it was issues with the courier that caused the delay due to them being unable to locate you and then a change in address being requested. Again i send my sincere apologies that unfortunately on this occasion we did not manage to meet your deadline due to the courier issues.

Posted 2 years ago

“my copy of the order said it was coming in 1 box, it came in 3. Somone who orders a rollator is unlikely to be able to put one together. If I had known that it would not arrive complete I would NOT have ordered it.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let me know about your experience with Ross Handling Ltd, Jane. I apologize for any issues that occurred - it is never our intention for orders to not meet customers' expectations. It certainly seems like there was a misunderstanding regarding your order; I understand that you said it was coming in 1 box, yet it came in 3. Additionally, it is understandable why it would have been inconvenient to not have the rollator already assembled, as someone who orders it likely wouldn't have the necessary tools or patience to do so on their own. We have now made a note on the website which states this does not come assembled to avoid anyone else feeling any disappointment once receiving the goods.

Posted 2 years ago

“Only half the order arrived. I called up everyday for a week to chase and got assured it would be delivered the following day and it never was. 2 weeks later and £30 next day delivery cost it hasn’t arrived and have had no phone call or email to check. Pretty shocking….”

Helpful Report

Posted 2 years ago

Thank you for taking the time to give us feedback about Ross Handling Ltd, Jack. We are sorry that ordering with us was not a pleasant experience and appreciate you letting us know what happened. We understand that it has been an inconvenience for you that only half the order arrived and you were told that it would be delivered the following day but did not arrive. I personally Jumped on to this straight away once it was brought to my attention and this has now been resolved for you. I am extremely sorry that this situation occurred but i do hope i managed to improve your experience slightly and i hope moving forward we will be able to build a positive relationship if you have any future requirements. Customer service manager

Posted 2 years ago

“100nr of two item ordered, one item was as advertised, one was different size. When company was contacted, we were told that images are for illustration purposes only”

Helpful Report

Posted 2 years ago

Thank you for your feedback regarding your experience with Ross Handling Ltd. We appreciate you taking the time to let us know about your experience and we apologize for the confusion.At times some images do differ slightly but the spec provided will always match those stated on the website. After looking into this issue with you we understand the size ordered was not the correct spec as to what you required for your application. Full spec is stated on all our product ranges and we of course are here to advise if any assistance is ever needed. We have offered for you to return the goods so we can issue a refund for you due to these being unsuitable. Once again, thank you for your feedback and we hope we can redeem ourselves in your eyes.

Posted 2 years ago

“I am still awaiting the castors. Your delivery firm DPD failed to deliver on the agreed date, and have not been back since. I am awaiting your action over this!”

Helpful Report

Posted 2 years ago

Thank you for getting in touch i am sorry to hear there has been issues with your delivery. I have checked on the DPD system and can see they were unable to deliver and the parcel made its way back to us. We have however arranged for this to be resent out and it should arrive with you later today the tracking currently states it should arrive around 17:00. Please feel free to call us if there are any further issues with this delivery on 0116 2764987 and i will be happy to assist. Apologies for this situation and i hope this is now resolved for you.

Posted 2 years ago

“Package never came. No feedback regarding why. Paid £15 for delivery in which suppose to be here within 2 days”

Helpful Report

Posted 2 years ago

Thank you for your review of Ross Handling Ltd, Steding what happened. We take customer feedback seriously and we would like to do what we can to make things better. We were not aware that the parcel had not yet reached you until now.One of our customer service team will be in touch shortly to resolve this for you.

Posted 2 years ago

“Got a inner tube that came with holes in, too much effort to return”

Helpful Report

Posted 2 years ago

Thank you very much for your feedback regarding Ross Handling Ltd., Aaran! We are sorry for any inconvenience caused by the inner tube with holes in it. Can i please ask if you have contacted us regarding this issue?If anything is received with fault we of course will sort this out for you. We would not expect you to return the goods and will happily send out a replacement to rectify this for you.

Posted 2 years ago

“I never received what I ordered”

Helpful Report

Posted 2 years ago

Thank you Richard for your feedback about Ross Handling Ltd. We appreciate you taking the time to share your experience with us. We have tried to contact you on a few occasions as you choose a collection option for the goods and i can see you are located in USA. We would need to take a payment for shipping of the goods if you wish to move forward with the order. Please feel free to contact us to arrange.

Posted 2 years ago

“Information on their site is what they want it to be and may not be what is supplied. don't take there info for what it is. You also have to pay to send items back that don't arrive as you may expect so be careful. I won't be using them again as they do all they can to say their right when that's not the case. I ordered 260mm wheels and they did not arrive as 260mm wheels they arrived as 260mm wheels including the tires. not exactly the same.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Thomas. I am sorry for the delays in delivery, and for your experience with the wheels not arriving as expected. We take customer satisfaction seriously, and it is disappointing to learn that you won't be using us again. As discussed the goods supplied do match the spec given on our website so it is a shame the spec does not meet your requirements.We truly value your opinion and appreciate the time that you took to let us know your experience.

Posted 2 years ago

“We are still awaiting delivery of these. Apparently dpd are unable to find our building despite it being very prominent, well signed and the full address details are correct. I appreciate this is not down to you but we urgently require the castors and have tried every avenue available to us to enable dpd to deliver. When their vans drive past our building countless times a day, I am at a loss as to why they are unable to find us.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience, Deana. We regrettably apologize for the delay of delivery and not been able to meet up to your expectations. We are here to listen and serve to make sure everyone is satisfied rather than be disenchanted. To help us with this particular order, did you ever reached out to DPD (courier) to ask for their assistance in the delivery? Did they mention anything that might help make the delivery easier such as any special instruction or code? It would be very beneficial to give clear instructions in order for them to make it on time. We are sincerely sorry for the inconvenience this had caused and we want to assure you that we value your patronage. We hope we can look into this further and make sure your order arrives on time. We appreciate your feedback, Deana.

Posted 2 years ago

Ross Handling Ltd is rated 4.8 based on 10,012 reviews