Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,014 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from Ross Castors who are on Amazon too but because I’m based in Leicester and they are too I thought I’d go directly. Ordered on 26th March standard shipping was 2 days and items received on 7th April delay reasons varied from having a big order to complete to courier issues”

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Posted 4 years ago

“Have been asked to leave a review, but the product has not arrived yet!!!”

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Posted 4 years ago

“Unusually an incredibly poor delivery of a simple item”

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Posted 4 years ago

“Not received my order, order no 100125770”

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Posted 4 years ago

“Goods ordered and paid for but no goods received. Is this company running a scam? Will be taking up the issue with Barclaycard. BJL”

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Posted 4 years ago

“Ordered 14th March,not received yet ,however i've been asked to review on 26th March.0/5 stars”

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Posted 4 years ago

“Hasn't arrived yet. Not impressed”

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Posted 4 years ago

“I would love to write a review about the product, unfortunately they have not arrived and my email has been left unanswered, so I can only review the customer service, which is very poor.”

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Posted 4 years ago

“You have asked me for a review but I haven't yet received my castors!”

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Posted 4 years ago

“I ordered some castors, paid for them, and was then told they were out of stock! What a lousy way of doing business! They haven’t arrived yet. I wont buy anything from you again.”

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Posted 4 years ago

“Casters where wonderful but the conversation I had with a member of the sales team was quite shocking. I have never been quite so insulted by anybody as I was by this person. They should not be allowed to deal with the public. Extremely disappointed as I have had a good response by other team members in the past. I never want to speak to that sales person again.”

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Posted 4 years ago

“Still not received the item!!!”

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Posted 4 years ago

“I never received my purchase. Will not use you again!!”

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Posted 4 years ago

“Missed various delivery dates.”

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Posted 4 years ago

“Thanks but has to look for them half mile away as DPD delivered to someone else”

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Posted 4 years ago

“Still awaiting delivery”

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Posted 4 years ago

“Absolute rubbish! At first i thought they were great, plenty of emails acknowledgement of order, confirmation of dispatch, what time they will be delivered etc. Only problem, two casters (as ordered), no sockets to fit them in. Two emails sent - no reply. Phoned them 7 days ago, plenty of platitudes, oh sorry etc. Seven days later, still no sockets so casters totally useless. Unimpressed to say the least. If they can screw up a small order like this, goodness knows what they can do with a large one.”

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Posted 4 years ago

“Paid £9.50 for next day delivery, the goods did not arrive for 3 days. Had no explanation from Ross, no offer of refund either!!”

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Posted 4 years ago

Good Morning, Apologies for the delay, we despatched the goods on the 28th (the day that you ordered). looks like the goods were held up and delayed with the courier by 1 working day (emails would have been sent to the email address giving you the tracking number and delivery status). i can the goods were delivered 1 working day later (01st Feb). Kind Regards,

Posted 4 years ago

“Ordered square tube adapters, the picture on the website had wheels, so I thought that they would arrive like the picture, but no wheels. Also one of the adapters was broken. All in all, not impressed.”

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Posted 4 years ago

“Half my order has never arrived despite an email to them which no one responded. I can't recomend a company that fails to respond.”

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Posted 4 years ago

Ross Handling Ltd is rated 4.8 based on 10,014 reviews