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Ross Handling Ltd Reviews

4.8 Rating 9,547 Reviews

98 %

of reviewers recommend Ross Handling Ltd

Company Reviews

Product Reviews

4.8

Based on 9,547 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester
LE4 9TZ

Ross Handling Ltd 5 star review on 26th April 2024

Ross Handling Ltd 5 star review on 20th March 2024

Ross Handling Ltd 5 star review on 7th March 2024

Ross Handling Ltd 5 star review on 25th January 2024

Ross Handling Ltd 5 star review on 3rd November 2023

Ross Handling Ltd 5 star review on 3rd November 2023

Ross Handling Ltd 5 star review on 2nd October 2023

Barrie Williams

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong stock info on website. Non existent communication. Poor customer service. 1 month after order, 4 phone calls and a shirty email to finally get product. Didn't even offer me a refund of the two day delivery charge. Couldn't recommend less.”

Posted 2 years ago

“Despite assurances from the vendor and the carrier (guess who - DPD) the package didn't arrive. DPD show a photograph of the package being delivered - but not to my house unfortunately ! Thank you for reminding me !”

Posted 2 years ago

“The tyres purchased did not come up to the same as my originals although the size moulded on the tyres was correct. so one finger to china in future, I was wrong to be guided by price.”

Posted 2 years ago

“Not at the moment at all impressed. Order placed on 4.6.2021. Immediateley contacted to say item not available but an alternative was. All agreed, so far so good. Paid for 2 day delivery. Nothing received by today11.6.2021. so phoned to enquire why. Promised that it would be looked into and I would be phoned back. Now 18.30 and nothing.”

Posted 2 years ago

“I was very disappointed with your service. I ordered 2 wheels on May 26th and spoke to you to confirm that my address on the order was correct. On May 28th I spoke to you again and discovered that you were still querying my address. The wheels finally arrived on June 3rd.”

Posted 2 years ago

“no returns policy. I ordered the wrong size. ROSS Castors has ignored requests of an exchange for a different size.”

Posted 2 years ago

“Historically I have been extremely satisfied with Ross casters however on this occasion VERY disappointed. I emailed photographs of a replacement castor I required. I was told I would receive a phone call when it was ready to collect. No phone call was received so four days later I made contact to be told it was ready and waiting for collection and have been so for sometime. I drove to your premises which is a round trip of 34 miles and immediately identified the caster was the wrong size. The photographs were reviewed and I was assured it was the right castor. Upon getting home and making a comparison it was miles out so I returned again to Ross casters (another round-trip of 34 miles) and was given the correct Costor. The member of staff on the first visit was brusque and unhelpful. The member of staff on the second visit was very helpful. I paid for a costor which was substantially larger than the one I ended up with but no offer was made to adjust the price. You are a great company but didn't get it right on this occasion.”

Posted 2 years ago

“For the first and second order the wheels delivered had 25mm hubs after they advised me to buy their tubing that turned out to be 25.4mm/1 inch so didn't fit. They then sent 8 new bearings but these were also 25mm so again useless. I ended up buying a length of 25mm tubing from another suppler. I will be buying more wheels from another company.”

Posted 3 years ago

“having ordered some castors weeks ago, I am still waiting for a date when I can expect delivery. I note that my credit card has been charged , please advise when I may expect delivery.”

Posted 3 years ago

“The wrong item was sent. I have returned the item and requested that the correct item be sent, or a refund. I would like to receive the correct item”

Posted 3 years ago

“I ordered from Ross Castors who are on Amazon too but because I’m based in Leicester and they are too I thought I’d go directly. Ordered on 26th March standard shipping was 2 days and items received on 7th April delay reasons varied from having a big order to complete to courier issues”

Posted 3 years ago

“Have been asked to leave a review, but the product has not arrived yet!!!”

Posted 3 years ago

“Unusually an incredibly poor delivery of a simple item”

Posted 3 years ago

“Not received my order, order no 100125770”

Posted 3 years ago

“Goods ordered and paid for but no goods received. Is this company running a scam? Will be taking up the issue with Barclaycard. BJL”

Posted 3 years ago

“Ordered 14th March,not received yet ,however i've been asked to review on 26th March.0/5 stars”

Posted 3 years ago

“Hasn't arrived yet. Not impressed”

Posted 3 years ago

“I would love to write a review about the product, unfortunately they have not arrived and my email has been left unanswered, so I can only review the customer service, which is very poor.”

Posted 3 years ago

“You have asked me for a review but I haven't yet received my castors!”

Posted 3 years ago

“I ordered some castors, paid for them, and was then told they were out of stock! What a lousy way of doing business! They haven’t arrived yet. I wont buy anything from you again.”

Posted 3 years ago

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Ross Handling Ltd is rated 4.8 based on 9,547 reviews