Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,135 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,135 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

About Ross Handling Ltd:

At Ross Handling, our priority is helping you find the perfect solutions for your material handling needs. Whether you're searching for the ideal castors, wheels, or any other product in our extensive range, our team is here to assist you every step of the way. We believe in making your shopping experience as seamless as possible, with expert advice just a click and phone call away. Let us help you get the job done efficiently and effectively!

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Regarding the tyre and tube l ordered and paid for 18th January Still not received after being advised they would be delivered 22nd it may not be your fault I feel it’s your delivery agent Not my problem to sort out If you can’t supply give me a full refund”

Helpful Report

Posted 4 years ago

“I am surprised by 2 things and I have doubts about the seriousness of your company : I have not received any confirmation of reading the attached email, I sent following the fact that the package I receive does not have the 2 of 20 mm axles ; The “wheeleez bearing 20mm” have an internal diameter of 25.7mm instead of a diameter to 20mm (please look at attached picture) Than you for contacting me quickly via email.”

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Posted 4 years ago

“I Was told my items would be delivered on the 29th December, but I’m still waiting 5 days later DPD have no record of parcel, so I’m unsure where my items are 5 days after my delivery date ????? I’ve still not received items”

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Posted 4 years ago

“I have not yet received my initial order. Slow.”

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Posted 4 years ago

“They didn’t fit size quoted was not accurate!”

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Posted 4 years ago

“Unfortunately my castors were delivered to the wrong address. DPD Delivery was tracked and photos supplied, but we have no way to recognise where they were delivered to or who signed for them. I'm sure the product is great, but I can't confirm. Very disappointed.”

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Posted 5 years ago

“One of two items was delivered, had to report, second item was delivered somewhere else I never received it.”

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Posted 5 years ago

“Fast delivery but castor buckled.”

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Posted 5 years ago

“Product okay but delivery by DPD was late. DPD claim that they tried to deliver on the correct day, that nobody was there to receive the goods - which there was all day. Disappointing as I don't like being lied to.”

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Posted 5 years ago

“Guided me to a tyre that did not fit. Partly my fault, but had they read my emails properly they would have know.”

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Posted 5 years ago

“Well I was happy to receive the part ,but not happy with the delivery Was charged way over the top Though at check out it seemed ok Not happy at all”

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Posted 5 years ago

“Have emailed twice in regards to an additional amount taken on my credit card and haven't had a response.”

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Posted 5 years ago

“I was disappointed with Ross Castors, after I placed my order and paid for the item plus express delivery I received a call to say the item was out of stock but due in that afternoon so delivery would be a day late! After lots of e-mails I received the item a week after I placed the order and they had to send it next day delivery. I could have ordered the item from various other suppliers offering free delivery in 5-7 days.”

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Posted 5 years ago

“Wrong stock info on website. Non existent communication. Poor customer service. 1 month after order, 4 phone calls and a shirty email to finally get product. Didn't even offer me a refund of the two day delivery charge. Couldn't recommend less.”

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Posted 5 years ago

“Despite assurances from the vendor and the carrier (guess who - DPD) the package didn't arrive. DPD show a photograph of the package being delivered - but not to my house unfortunately ! Thank you for reminding me !”

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Posted 5 years ago

“The tyres purchased did not come up to the same as my originals although the size moulded on the tyres was correct. so one finger to china in future, I was wrong to be guided by price.”

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Posted 5 years ago

“Not at the moment at all impressed. Order placed on 4.6.2021. Immediateley contacted to say item not available but an alternative was. All agreed, so far so good. Paid for 2 day delivery. Nothing received by today11.6.2021. so phoned to enquire why. Promised that it would be looked into and I would be phoned back. Now 18.30 and nothing.”

Helpful Report

Posted 5 years ago

“I was very disappointed with your service. I ordered 2 wheels on May 26th and spoke to you to confirm that my address on the order was correct. On May 28th I spoke to you again and discovered that you were still querying my address. The wheels finally arrived on June 3rd.”

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Posted 5 years ago

“no returns policy. I ordered the wrong size. ROSS Castors has ignored requests of an exchange for a different size.”

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Posted 5 years ago

“Historically I have been extremely satisfied with Ross casters however on this occasion VERY disappointed. I emailed photographs of a replacement castor I required. I was told I would receive a phone call when it was ready to collect. No phone call was received so four days later I made contact to be told it was ready and waiting for collection and have been so for sometime. I drove to your premises which is a round trip of 34 miles and immediately identified the caster was the wrong size. The photographs were reviewed and I was assured it was the right castor. Upon getting home and making a comparison it was miles out so I returned again to Ross casters (another round-trip of 34 miles) and was given the correct Costor. The member of staff on the first visit was brusque and unhelpful. The member of staff on the second visit was very helpful. I paid for a costor which was substantially larger than the one I ended up with but no offer was made to adjust the price. You are a great company but didn't get it right on this occasion.”

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Posted 5 years ago

Ross Handling Ltd is rated 4.8 based on 10,135 reviews