Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,014 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two 190 mm wheel chair wheels the postage was quick when I opened the package I found one of the bearings tubes and a nut was missing I sent a email and pictures but did not get a reply”

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Posted 6 years ago

“I order on a Tuesday with a promise I would get castors on Friday then e-mail telling me a delay Saturday,then maybe Monday 17/06/19. So I am still waiting hopefully tomorrow. Plus no screws when I phoned up C/Service they said I was asked . never ask . POOR service . Who kidding Who ? SHOCKING!.”

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Posted 6 years ago

“Product was delivered with 1no threaded bar missing we ordered 4 feet and company would need send. Courier they use was awful it took 2 weeks and 6 items they kept going to wrong address and no way to contact! Not going to make up if a part is missing! Would not recommend”

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Posted 6 years ago

“Very good product and excellent service from this company”

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Posted 6 years ago

“Excellent service, speedy delivery used before and will use again.”

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Posted 6 years ago

“I would be happy to review the casters but I have not got them yet still waiting for them to be delivered it may be the couriers fault but it is your name above the door your name on the invoice maybe you need a better courier in the future Thanks Bob”

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Posted 6 years ago

“Haven’t received them yet but being asked for a review”

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Posted 6 years ago

“I have just had an email from Fed X which says the package is going to arrive on 01/03/19...they must mean 03/01/19??????”

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Posted 6 years ago

“I placed two orders on Amazon covering three items. Seller refused to deliver my orders to Aberdeen. I wasn’t informed of this when I ordered the items but several days later and after I had purchased other items to complete the project based on the use of the items in this order. Amazon wouldn’t let me submit a review, hence doing so here. Appalling service!”

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Posted 6 years ago

“Paid for overnight service on a Friday pior to the deadline, it is now Tuesday evening, still have not received the order, nor had any further correspondence since Friday afternoon. I have since sourced and received the items elsewhere. Would not use or recommend Ross Castors”

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Posted 6 years ago

“It may matter to you but it takes my time and my time is not free”

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Posted 7 years ago

“I will write a review when I receive the castors”

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Posted 7 years ago

“still waiting would recommend a different courier service for deliverers.”

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Posted 7 years ago

“Wheel does not stay in place on shaft, I had to adapt using jubilee clips now ok Ross should stop selling wheelbarrow wheels this is to complicated for them, to many options”

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Posted 7 years ago

“You are asking me for a review when the product has not arrived yet - obviously because of weather issues! You need to think of consequences when you are dealing with customer service issues!”

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Posted 7 years ago

Hi John, Apologies for the delay with the arrival of your parcel. You are correct, the adverse weather (Scotland in particular) played a huge part with the delay of delivering of your goods. i am Aware that goods have finally arrived to you. Please contact our office on 0116 2764987 should you require any further assistance with the goods ordered.

Posted 7 years ago

“so you want a review even tho i still havnt recived the goods (which are long overdue) or a reply to the e-mail i sent asking about it, but ok, i'll give you 0 out of 10 and wouldnt recommend you to anyone . hows that.”

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Posted 7 years ago

“I have still not received my wheelchair wheels despite ordering them on 30th before 9am and receiving an email to say delivery in 2 days. It is now the 5th and I am still house bound. Service is very poor.”

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Posted 7 years ago

“Placed order on Monday 2nd October, paid for 48 hour delivery. Here we are on Saturday 7th and still no castors or any contact explaining what the delay is. Now highly likely they won't come until at least Monday. They're not around at the weekend - surprise, surprise - if I don't hear anything by Monday, I shall be cancelling the order and asking for our money back. The Live Room at Saltaire”

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Posted 8 years ago

“They offer a three day delivery - but a week later nothing has arrived and I'm still waiting to hear that they got around to shipping anything.”

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Posted 8 years ago

“Not received my order”

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Posted 8 years ago

Ross Handling Ltd is rated 4.8 based on 10,014 reviews