Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was great and customer service were helpful.”

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Posted 5 years ago

Thank you for the lovely review Sarah, we appreciate you taking the time to leave us a review and you really rate our delivery and customer service - Best Wishes Lindsey

Posted 4 years ago

“Good as ordering was easy, and email to customer service was responded quickly. Not 5 star as they cannot deal with return product when it's faulty! I have to find way to get rid of it.”

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Posted 5 years ago

Thank you for taking the time to leave us a lovely review we really appreciate you taking the time to do this - Best wishes Lindsey

Posted 4 years ago

“Excellent bunk beds. Great quality apart from the trundle bed which is no where near as robust. Delivery good but different parts came from different delivery companies so we had to wait in twice for delivery.”

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Posted 5 years ago

Thank you for taking time to review the Jubilee Bunk Bed. Your comments are important to us and we will pass your feedback to the team so we can look at ways to improve our service. Kind regards Anne

Posted 4 years ago

“Excellent service, delivered promptly. Great quality bed. Highly recommend!”

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Posted 5 years ago

Thank you for your lovely feedback, it is really important to us and great to hear your positive experience. Best Wishes Anne

Posted 4 years ago

“Good quality product with good instructions”

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Posted 5 years ago

“Easy service to use. Arrived in good time. Good communication.”

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Posted 5 years ago

Thank you for your positive feedback. It is lovely to hear and I shall pass on to the team. Kind regards Anne

Posted 4 years ago

“Good website. All the detail we needed to make a choice. The desk is exactly as described. Building took an hour. Maybe the part could be numbered somehow. We love the desk. Thank you.”

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Posted 5 years ago

Thank you for your review. We are so pleased you are happy with your choice of Jubilee Desk and we will certainly take into consideration the numbering of parts to discuss with production. Best wishes Anne

Posted 4 years ago

“Fast delivery. Excellent, helpful staff on the end of the phone to help. Kept informed with delivery information and contacted my drivers who delivered my bed ahead of time.”

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Posted 5 years ago

Many thanks for your the 5 star review. Its lovely to hear that you rate our service so highly this is what we aim for each customer - Best Wishes Lindsey

Posted 4 years ago

“Good communication.”

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Posted 5 years ago

Thank you for taking the time to leave us lovely feedback. We really appreciate this and we are glad that you rate our services and products so highly - Best Wishes Lindsey

Posted 4 years ago

“Delivery was quick,”

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Posted 5 years ago

Thank you for taking the time to leave us a review. We are pleased to hear that you rate our service and the delivery was quick for your Jubilee Captains bed in soft grey and Jubilee Bookcase - Best wishes Lindsey

Posted 4 years ago

“To start with, v poor comms from customer service re delivery. My delivery was rescheduled for the following weds/Thursday but nobody called to follow up for those days & I had to do the chasing. The staff were clueless & followed up with the 3rd party logistics company but could only tell me ?maybe fri or sat?. I therefore had to make myself available from weds through Saturday with such vagueness, which was v stressful when moving house & pulled in all directions. Eventually, it was delivered by a grunting male who clearly didn?t speak English - I asked him politely not to bring shoes in the house as it was wet & muddy but he ignored me 3 times!! BUT, the worst bit is that I had requested an assembly service, but was told they don?t do that and I should find a flat pack assembly co. In my area, so I did just that and even the professional said the flat pack instructions and parts were so much more fiddly & time consuming than any other he had come across in 10+ years of experience so I had to assist him for several hours and it cost £200+ in labour to put together at a reasonable rate of £20/hour - outrageous!!! Shame on you Room To Grow, you need an assembly service at the very least!”

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Posted 5 years ago

Thank you for your comments, we are sorry there was some confusion with the booking in procedure. We do use a third party delivery company and we will take this up with them so we can learn and improve our procedures.Unfortunately we are not able to offer assembly of the Solitaire range currently and it is something we hope to do in the future. Having said that, assembly of the Solitaire mid sleeper, bookcase and chest should only take 3-4 hours and even less for an experienced fitter. We appreciate you comments thank you and we will ensure we learn from your experience. Kind regards Anne

Posted 4 years ago

“Absolutely great value for money, I was quite surprised at the high standard finish, will the possibility of converting it into 2 single beds. It's amazing”

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Posted 5 years ago

Thank you for the amazing 5 star review of our Solitaire white high sleeper bed. We completely agree with your comments not only is it great value for money but it is very strong and sturdy and finished to a high standard. What makes it even better is that it is part of a building kit and can be converted into other Solitaire beds - Best Wishes Lindsey

Posted 4 years ago

“The bed itself is fantastic, however the communication in terms of letting customers know of delivery dates can be improved. I received no email to say the bed had been despatched, I called and emailed about 4 times to ask when my bed would be delivered and they just kept saying its with the distribution company and they will call up to check. No one got back to me with an update to inform me of the current situation, waited over the 5 working day delivery promise which ended up taking 10 working days!”

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Posted 5 years ago

Thank you for taking the time to leave us feedback Elaine. We are pleased to hear that you are happy with your Ollie & Leila Classic wooden bunk bed. We are truly sorry that delivery was longer then anticipated this was due to an issue with the courier team we were using damaging this range whilst in transit so we wanted to ensure your bed arrived to you in perfect condition which meant we had to use a different courier team which meant delivery was a little longer. We hope you agree though that the bed is worth the wait - Best Wishes Lindsey

Posted 4 years ago

“An excellent product. Wonderful build quality. We are really pleased with this bed.”

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Posted 5 years ago

Thank you for the wonderful 5 star review. We are thrilled to hear you are pleased with your Ariana Upholstered Small Double bed, its a stunning bed - Best wishes Lindsey

Posted 4 years ago

“I like the room to grow beds, which are fantastic and look so good and are sturdy. However, their lights aren't great for the price. It may just have been that I had a faulty one first time but they are so environmentally unfriendly, with the only option to bin the entire thing and buy another one as they don't have replacement bulbs or other parts. I also found their customer service bizarre. I just missed out on the 1 year warranty when the first light died and we used another light. I got back in contact with them after a further year to enquire about a replacement light and they informed me the warranty has since been extended to 2 years but that I have now missed out on that! They kindly offered me £3.50 discount on a new light but when I replied to say I'd appreciate they reconsider refusing me a replacement under warranty seeing as my initial enquiry was within two years they DIDN'T EVEN REPLY. It seems to be a fairly childish customer service to simply ignore a question they find difficult; entering into a discourse and providing their reasons is how an adult resolves disagreements through discussion. Beds are great though!”

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Posted 5 years ago

Thank you for taking the time to leave us feedback. We can see that you had been speaking with our Support Team regarding your Bendy bunk light purchased 2 year ago. We are pleased to see that you took us up on our offer of discount off a new Bendy Bunk light. We shall feedback to the manufacturer with regards to the product itself - Best Wishes Lindsey

Posted 4 years ago

“Really pleased with the quality of the bed, it?s solid. It took a while to get it put together but that didn?t matter. I also rang customer services to discuss delivery as there were certain days we weren?t available, they couldn?t have been more helpful and accommodating. Considering purchasing another one of these beds for my other son.”

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Posted 5 years ago

Thank you for taking time to leave feedback. We are so pleased you are happy with your Solitaire Midsleeper, it's a great bed and very popular. Best wishes Anne

Posted 4 years ago

“Fantastic experience. We bought our son's mid-sleeper bed in the New Year sale for a great price but then our building work over-ran and we were unable to take delivery as planned. Our order was stored for months without question or issue, which was so appreciated. It was finally delivered yesterday by two friendly and helpful guys, brilliantly packaged. Sadly I find it's unusual these days for things to work as intended so this experience was an absolute joy! Thank you so much.”

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Posted 5 years ago

Thank you for your kind review. We do appreciate that sometimes events arise and we need to delay delivery. We hope your son enjoys his new Stompa bed! Best wishes, Anne.

Posted 4 years ago

“The actual bed was of good quality with helpful instructions to make it. The delivery service was appalling and as it came in several boxes took 2 weeks for all the boxes to be delivered therefore meaning I could not make the bed until it had all been delivered and had to find somewhere to store some of the boxes before the rest came. I was very disappointed with the delivery side of it so recommend a different delivery service.”

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Posted 5 years ago

“Great product. Sturdy & well made”

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Posted 5 years ago

Thank you for taking the time to leave us a review. We are glad to hear you rate this product and believe it is sturdy and well made - Best wishes Lindsey

Posted 4 years ago

“Very professional and reliable,good quality product”

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Posted 5 years ago

Thank you for taking the time to leave us this 5 star review we appreciate you taking the time to do so. Its lovely to hear that you really rate our service and products. Best Wishes Lindsey

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews