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Room to Grow Reviews

4.3 Rating 2,443 Reviews
82 %
of reviewers recommend Room to Grow
4.3
Based on 2,443 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Room to Grow Reviews
Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024
Sophie G
Room to Grow 1 star review on 18th September 2024
Abbie
Room to Grow 1 star review on 18th September 2024
Abbie
Room to Grow 1 star review on 18th September 2024
Abbie
Room to Grow 5 star review on 13th December 2021
Judith R
Room to Grow 5 star review on 13th December 2021
Judith R
Room to Grow 5 star review on 13th December 2021
Judith R
23
Anonymous
Anonymous  // 01/01/2019
All great, except slightly better communication from office end would have been better. The product is brilliant and delivery and set up amazing and efficient. Thank you!
Helpful Report
Posted 9 years ago
Thank you for your comments. We really appreciate hearing about your experience and your comments will be shared with the team.  Best Wishes, RTG.
Posted 4 years ago
Unfortunately this company is let down by their delivery service which I found to be unreliable and unprofessional. Let down by them twice, first time had waited in all day then got a call to say the traffic was too bad & he wouldn't make the delivery, the second time the same delivery driver called me from his sick bed to say he was so ill he wouldn't be delivering to me that day & he would see how he felt the next day! Such a shame as the furniture I bought was fantastic. Room To Grow please change your delivery company!
Helpful Report
Posted 9 years ago
Thank you for your comments. We are sorry for the inconvenience you experienced waiting for the delivery of your furniture. To enable us to despatch our products quickly we use the services of a third party doorstep carrier company and unfortunately the delay and miscommunication you experienced was out of our control.  We have passed on your feedback to the carrier company involved.  We do hope you give us another chance in the future.  Best Wishes, RTG.
Posted 4 years ago
Excellent delivery. It was quicker than expected and I was telephoned beforehand to arrange the time. Delivery guys were super helpful carrying the product in.
Helpful Report
Posted 9 years ago
Thank you for taking the time to leave a review for RTG and for telling us about your experience. We are delighted you rated our services so highly and will pass your comments on to the team.  Best Wishes, RTG.
Posted 4 years ago
Very much in contact and punctual
Helpful Report
Posted 9 years ago
Thank you for taking the time to leave a review for RTG.  It's always great to receive comments like this.  Best Wishes, RTG.
Posted 4 years ago
Poor communication. One confirmation email then a call on a Friday morning 4 weeks later at 6.45am to say we're delivering today! Unfortunately we work for a living. Then arranged a day, got someone to sit in then part order arrived. Bed finally delivered this week and left with a neighbour. Again, no communication at all. Just arrived and fortunately we have nice neighbours.
Helpful Report
Posted 9 years ago
Thank you for your comments. We are ever so sorry that you received a call from the delivery team at such short notice. All deliveries should be scheduled in advance - this is not normal practice.   We acknowledge the disappointing experience that you?ve had recently and that a mistake was made in the warehouse when picking your order - we do expect better care to be taken. Best Wishes, RTG.
Posted 4 years ago
Ordering and delivery all very smooth, would recommend!
Helpful Report
Posted 9 years ago
Thank you for taking the time to leave a review.  We are delighted to hear that you can recommend our services and we hope to hear from you again in the future.  Best Wishes, RTG.
Posted 4 years ago
I would have liked a little more warning of the delivery date. I received a phone call requesting to deliver the next day. Otherwise, the website is good and the order process is straightforward.
Helpful Report
Posted 9 years ago
Thank you for leaving a review.  Your comments are helpful and we will pass on your comments to the delivery team.  Best Wishes, RTG.
Posted 4 years ago
Bed and Matresses delivered on different dates but courier helpful
Helpful Report
Posted 9 years ago
Thank you for leaving a review. We are sorry that you didn't receive your mattresses at the same time as your bed.  There was an error at the warehouse when picking your order and this should not have happened.  So sorry for any inconvenience caused. Best Wishes, RTG
Posted 4 years ago
Delivered as promised.
Helpful Report
Posted 9 years ago
Thank you for leaving a review for RTG and for advising us of the service youreceived.  Please do come back and visit us again.  Best Wishes, RTG
Posted 4 years ago
Nothing received. It's been over a month now.
Helpful Report
Posted 9 years ago
Thank you for your comments. At the time of ordering this product was in production but unfortunately we were advised by the manufacturer that this was going to take longer than initially scheduled.  We are expecting delivery into the warehouse any time now and you will hear from the delivery team in due course.  Best Wishes, RTG.
Posted 4 years ago
Great website and customer service, the delivery was fast and on time!
Helpful Report
Posted 9 years ago
Thank you for your glowing review.  We always aim to please so we are delighted to receive such a lovely review.  Best Wishes, RTG.
Posted 4 years ago
Didn't receive order or any updates cancelled it in the end S they had no idea where it was and couldn't give me a proper delivery dated
Helpful Report
Posted 9 years ago
Thank you for leaving your comments.  We are ever so sorry that you had to cancel your order due to a delay at the warehouse.  Unfortunately this was not communicated with you because the manufacturer had not made us aware of the situation hence the lack of communication.  We do hope you will give us another chance in the future.  Best Wishes, RTG.
Posted 4 years ago
Amazing bed. It takes a long time to build so be prepared but the end result is superb
Helpful Report
Posted 9 years ago
Although the bed arrived in good condition it arrived later than advertised and I felt that the communication in this case was poor. After contacting them myself and discovering they had the wrong phone number for me (which was amended during that call) it took another 3 or 4 days and another email from me until someone eventually called and delivery took place 2 days later. Great products but felt let down by the poor communication.
Helpful Report
Posted 9 years ago
Thank you for your comments.  We are sorry that you felt let down by the delivery of your furniture and we acknowledge that on this occasion this took longer than estimated. We are delighted to hear your comments about the bed.  Best Wishes, RTG.
Posted 4 years ago
I have researched quite a bit a bed for my 7 years old daughter. The customer service replied to my request for clarification (e.g. side of ladder in high sleeper) timely, clearly and politely. I have then purchased the bed and it arrived within the schedule delivery time.
Helpful Report
Posted 9 years ago
Thank you for leaving a review for RTG and for advising us of the excellent service you received.  Please do come back and visit us again.  Best Wishes, RTG
Posted 4 years ago
Excellent prices and service - item arrived quickly and was as described
Helpful Report
Posted 9 years ago
Thank youfor taking the time to leave a review for RTG. It is always wonderful to hear about customer experiences and we really appreciate your kind comments. Best Wishes, RTG.
Posted 4 years ago
The lady I spoke to in order to order the item was very helpful and very efficient.
Helpful Report
Posted 9 years ago
Thank you for taking the time to leave a review for RTG and tell us about your experience. We are delighted you rated our services so highly and it's a pleasure that we could assist you when placing your order.  Best Wishes, RTG.
Posted 4 years ago
Delivery was well communicated, flexible and fast.
Helpful Report
Posted 9 years ago
Thank you for taking the time to leave a review for RTG. We are really pleased to hear that you've had a great experience with us and we hope to hear from you again.  Best Wishes, RTG.
Posted 4 years ago
From the first contact with Room to Grow we were very impressed with the service we received. They were very knowledgeable about the products and were able to offer advice with our purchase. We ordered a Stompa bunk bed for our grandchildren which they absolutely love. The bed was delivered and assembled by Room to grow. The team that came were extremely polite, they took their shoes off although I told them they didn't need to. They were efficient and just got on with the job in hand. The bunk bed is extremely sturdy, very high quality and most importantly our grandchildren love it.
Helpful Report
Posted 9 years ago
We love to receive reviews like this so thank you very much for taking the time to share your experience with RTG.  Our customer service specialists are highly trained so it is reassuring to hear that we could assist you in the purchase of your new furniture. Please do tell your family and friends about us and we hope you come back and see us again in the future. Best Wishes, RTG.
Posted 4 years ago
The staff at RTG were very friendly and helpful, however the delivery of our product was terrible.
Helpful Report
Posted 9 years ago
Thank you for taking the time to leave a review for RTG.  We really appreciate your comments about our Customer Service team and apologise that this was not extended to the delivery service. It was an unusual situation but we hope you were happy with the resolution.  Best Wishes, RTG.
Posted 4 years ago
Room to Grow is rated 4.3 based on 2,443 reviews