Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the product I ordered is really great, the service received was terribly disappointing. My order arrived months after it was supposed to even though I had paid for the item at the point of placing the order. I had to constantly chase customer service for updates and was given several delivery dates which simply came to nothing. Unreliable and complacent service.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving us a review. I am very sorry that you experienced a less than satisfactory service. The last thing we want to do is cause our customers any inconvenience. Its great to hear that you like the product. A member of the support team will be in contact with you shortly. Best wishes RTG

Posted 3 years ago

“The company phoned prior to delivery and were helpful.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a review we are so happy that you were satisfied with our service Best wishes RTG

Posted 3 years ago

“Lovely website, have ordered various times already. Postage was free and ordering procedure easy. Happy customer, highly recommend.”

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Posted 3 years ago

Dear Claudia, Thank you so much for taking the time to leave us a review. We love to hear such positive feedback. Best wishes RTG

Posted 3 years ago

“Goods ordered Feb, received in May after estimated delivery time being 48hrs. Lots of chasing with calls & emails, calls not returned as promised. Wouldn’t recommend.”

Helpful Report

Posted 3 years ago

Dear Louise, Thank you for taking the time to leave us a review we really appreciate your honest feed back as this helps us to improve our service. We are very sorry that you experienced so many delays in your order. I also apologise for any lack of contact. We will be sure to take your feed back onboard and improve our service moving forwards. Best wishes RTG

Posted 3 years ago

“Delivery was quick and service excellent”

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Posted 3 years ago

Dear Louise, Thank you for taking the time to leave us a review. Very pleased to hear you were happy with our service. Best wishes RTG

Posted 3 years ago

“I had wonderful service from my 1st phone call to delivery. My little girl is very happy with her new bed and chest of draws. I'm 100% happy and will defiantly use again. Thank you”

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Posted 3 years ago

Dear David, I am so happy your little girls likes her Estelle 3 Drawer Chest and Vermont Storage Bed and that you where happy with our service. Thank you so much for taking the time to leave us a review! Best Wished RTG.

Posted 3 years ago

“Kept me informed about arrival of my order and delivered exactly when promised, Great customer service”

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Posted 3 years ago

Thank you for taking the time to leave us a review. I am so pleased you are happy with our service. Best Wishes RTG

Posted 3 years ago

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Posted 3 years ago

“Bought a child’s single bed, issues with delivery- fault of TNT, and when bed arrived it was found to have wrong bolts within, fault with manufacturer not seller. Diligently dealt with all communication and addressed issues very quickly, sending out new bolts and fixings, and a new duvet set as an apology and refunded delivery charges. Brilliant service and quality product when finally assembled.”

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Posted 3 years ago

Dear Ben, Thank you for taking the time to leave us a review. I am sorry that you experienced some issues whilst order through us. Very pleased to hear that we got everything resolved for you and that you are happy with our service. Best Wishes RTG.

Posted 3 years ago

“Fantastic Service from Room to Grow! Although we bought a pre-order item it was sent to us well before expected. We had initial problems as our product was damaged in transit but Room to Grow customer service was excellent! We had replacement parts within a week and our children received a gift to apologise for what had happened. Can’t praise this company highly enough.The Jubilee Bed is fabulously sturdy and just what we wanted for our older children.”

Helpful Report

Posted 3 years ago

Hello Samantha, It's great to hear that we got the Jubilee Bunk Bed to you earlier than expected and that you are happy with the customer service. I am sorry that the product was damaged in transit, I hope your children liked the gift we sent out for them. Thank you so much for taking the time to leave us a review. Best wishes RTG

Posted 3 years ago

“Good service, bed is great”

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Posted 3 years ago

Thank you for taking the time to leave us a review! I'm so happy that you like the Jubilee Captain's Bed. Best wishes RTG

Posted 3 years ago

“Very helpful staff that take the time to hear your needs and strive to help in every way they can. Very high quality furniture and service from the call to delivery. Thankyou for maintaining a fantastic customer service.”

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Posted 3 years ago

Hello, I'm so pleased that you have enjoyed your experience with us! It's great to hear such positive feedback about our products and service. Thank you for taking the time to leave us a review! Best wishes RTG

Posted 3 years ago

“Excellent range of products, good quality and excellent communication with queries and regarding delivery. Have used Room to Grow for both my kids's bedrooms now.”

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Posted 3 years ago

Hello Tanya, Thank you so much for reviewing us as a company. I'm so pleased that you are happy with the service we have provided. Best wishes RTG

Posted 3 years ago

“Got there in the end but had to wait 3-months just for a shelf which they said they had in stock”

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Posted 3 years ago

Hi James, Thank you for taking the time to leave us a review! I'm sorry it took longer than expected for you to receive your Jubilee Hook on Shelf. I hope you are happy with the product. Best wishes RTG

Posted 3 years ago

“A very solid piece of furniture, assembly instructions clear enough.”

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Posted 3 years ago

“Delivered as promised, with good responsive customer care along the way.”

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Posted 3 years ago

Thank you for taking the time to leave your review. Best wishes, RTG

Posted 3 years ago

“Brilliant and arrived after a week. Great customer service too.”

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Posted 3 years ago

Thank you for your review and your comments. The team will be pleased to hear you were happy with the service provided. Best wishes, RTG

Posted 3 years ago

“Fabulous communication and delivery details. Product excellent quality and overall very pleased with this purchase. Many thanks.”

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Posted 3 years ago

It is great to hear you are pleased with your Thuka Hit 8 High Sleeper and the service given. Thank you for your review, RTG.

Posted 3 years ago

“The delivery driver was so polite and helped with the bed to go upstairs, he’s a credit to your company and I’m sorry I didn’t get his name. The bed is absolutely stunning and very sturdy, over the moon with it thank you”

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Posted 3 years ago

Thank you for your review and comments, we will pass these onto the delivery team. Fantastic to hear you are pleased with the bed, the Thuka Hit 9 is a great bed for growing children. Best wishes, RTG

Posted 3 years ago

“Great service, very speedy delivery and great delivery options. Lovely product, totally fit for purpose. My only comment is that if I were to buy again I would pay for the assembly service as it took us about 4 hours. But that’s my problem, not yours!”

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Posted 3 years ago

Thank you for leaving a review of the Stompa Uno S 5 High Sleeper. The assembly is definitely a great time saving option for many people. Best wishes, RTG

Posted 3 years ago

Room to Grow is rated 4.3 based on 2,443 reviews