Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service, I am currently awaiting a third visit to rectify poor workmanship and very poor quality furniture. Room to Grow are happy to take the payment up front but have not been helpful in resolving the issues we have had with the standard of furniture they have sold us. This furniture is expensive and i thought good quality, but this is not the case.They use an external fitting company who do not contact you with times for return visits and availability is all on their terms. For example today I am expecting a visit that they were supposed to advise in advance if it was AM or PM. I still haven't been told so have had to chase myself. They are then supposed to provide an hours notice which they haven't on the two previous occasions, so I don't hold out much hope today.”

Helpful Report

Posted 7 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced. This is a very unusual situation for us and we sincerely apologise for the quality of your Stompa furniture and the time you have had to wait for a service call. I can see that you have been speaking with our customer services team who have been liaising with Stompa to rectify this issue as a matter of urgency. We appreciate your valuable feedback. Best Wishes, RTG.

Posted 4 years ago

“A prompt and accommodating delivery of the product which was at a very reasonable price - well worth paying the extra to get the brand name. Assembly took a while but easy to follow instructions and pieces which all fit perfectly.”

Helpful Report

Posted 7 years ago

Thank you for sharing our experience with us. Your review of our services and Stompa furniture means a lot to us and we value your comments and 5-star rating. Best Wishes, RTG

Posted 4 years ago

“The bed is very well made”

Helpful Report

Posted 7 years ago

“I had a phone call the day before delivery which enabled me to change the delivery address, the bed is fab!!”

Helpful Report

Posted 7 years ago

Thank you for choosing Room to Grow and taking the time to leave your feedback. Best Wishes, RTG.

Posted 4 years ago

“excellent and friendly customer service, resolved all problems quickly and efficiently and bed was great quality”

Helpful Report

Posted 7 years ago

Thank you for leaving a review for RTG and for awarding us a 5-star rating. Best Wishes, RTG.

Posted 4 years ago

“Great product - took a lot longer to assemble than the instructions says though!”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services and your Solitaire White Midsleepers, Stompa Superior Mattress and Pink Star Bedside Pocket Organiser. We value your comments. Best Wishes, RTG.

Posted 4 years ago

“Excellent customer service. When I called with a delivery query they were friendly and helpful. I would definitely recommend them.”

Helpful Report

Posted 7 years ago

Thank you for leaving a review for RTG. We are delighted to hear about your experience and receive your 5-star rating. Best Wishes, RTG.

Posted 4 years ago

“Really pleased with our son?s bed, nice and sturdy and well built,service was great and delivery fast.”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services. It is great to hear from you and we really do value your comments. Best Wishes, RTG.

Posted 4 years ago

“Easy to order. Lovely product. Delivered in a reasonable timeframe. Only downfall was arrived at 6pm to construct beds so kids unable to go to bed/sleep until after 8.30pm which on a school night wasn't ideal.”

Helpful Report

Posted 7 years ago

Thank you for your comments. We are sorry to hear that the assembly team turned up later than expected, so please accept our apologies for any inconvenience caused to you and your family for the late arrival. Thank you for your comments. Best Wishes, RTG.

Posted 4 years ago

“The customer service was extremely helpful when I was measuring things up to decide what would fit in our limited space. Not sure if the delivery people are your own, but our delivery guy also deserves special mention; I realised when he was half way through the pile of stuff that he needed to carry inside that he had taken his shoes off - which I really appreciated but was by no means expecting him to do!”

Helpful Report

Posted 7 years ago

Thank you leaving a 5-star review for RTG. We are over the moon to receive your comments about your experience with us - we really do appreciate your comments and will also pass on your feedback to the delivery team. Many thanks and Best Wishes, RTG.

Posted 4 years ago

“Being a reasonably practical person, the instructions to assemble the bed were quite clear and did not present any problems. There were some marks on a few parts due to careless packaging or transport issues. There were no pilot drill holes for fixing the ladder to the side rail of the bed, resulting in the mdf splitting slightly which is disappointing.”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services and Solitaire White Midsleeper. Your furniture should arrive in good condition and you shouldn't haven experienced an issue with missing drill holes for the ladder. We are very keen to rectify this for you and would be more than happy to arrange for replacement parts to be sent out to you if this is something you wish to pursue. Please contact support@roomtogrow.co.uk or call 0333 006 3096 and we would be more than happy to discuss this further with you. Best Wishes, RTG.

Posted 4 years ago

“Delivery was a bit of a shamble. It took longer than expected, and on the day we didn't give any more delivery info than PM. We were out for just a short while when the delivery came, and they didn't try and call me even if they had my number. In the end, when I spoke to someone, the redelivery was easier and at least we got a 4hr slot for when we needed to be in. However, most other delivery services will give you an hour slot, or at least give you a warning 30-60min before they arrive. We ordered a bed that said two people would take an hour to build. However, it took twice as long, as there were lost of places where there were no predrilled holes. Luckily, the beds look nice when they have have been built!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to comment. To enable us to despatch our products quickly we use the services of a third party doorstep carrier company who confirm whether it will be an AM or PM delivery. It is such a shame that you were out during the afternoon when they were due to arrive. We are always looking at ways in which to improve our services and we hope to add to our delivery options in the near future. I am sorry to hear that you were mislead with the assembly time of the bunk bed and I am unsure where this information came from, but it shouldn't take more than a couple of hours. Finally, it is very unusual to hear that some of the parts did not have pre-drilled holes and had we been made aware then we would of course sent out replacement parts immediately. It is wonderful to hear that you are now enjoying your new bunk bed. Best Wishes, RTG.

Posted 4 years ago

“Great customer service. Fast delivery. Great bed, lots of storage space underneath. My six year old son just loves it he said " best bed in the world!" Easy to build, mostly by one person, only at a couple of points did it require support from a second person.”

Helpful Report

Posted 7 years ago

Thank you for reviewing our services. It is great to hear about your experience and lovely to hear that we have made your son's dreams come true with his new Wizard Junior High Sleeper. We do hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Would recommend the company, good service and good products.”

Helpful Report

Posted 7 years ago

Thank you for leaving us a review and for recommending our services. Best Wishes, RTG.

Posted 4 years ago

“Excellent. Would buy again”

Helpful Report

Posted 7 years ago

Thank for taking the time to review our services. We are extremely grateful and hope that you visit us again in the future. Best Wishes, RTG.

Posted 4 years ago

“Good communication - delivery within the specified timeframe.”

Helpful Report

Posted 7 years ago

Thank you for leaving us a great service review. We value your comments and rating. Best Wishes, RTG.

Posted 4 years ago

“I highly reconmend”

Helpful Report

Posted 7 years ago

Thanks for getting in touch - it is great to hear that you highly recommend us and we really appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

“Product is good only critism is the flat pack process is long winded and feel it could be simpler”

Helpful Report

Posted 7 years ago

Thank you for sharing your experience with us. We value your comments as this helps us to review your product offering. Best Wishes, RTG.

Posted 4 years ago

“Delivered fairly promptly, though not much notice given. All the items are good, but all missing bits, screws, dowel etc which makes putting them together a total nightmare.”

Helpful Report

Posted 7 years ago

Thank you for your comments. We are very sorry to hear that you had fixings missing for your new furniture and I have checked your order and cannot see any notes referring to this. Obviously your furniture should arrive with all fixings so this is most unusual to hear. Our customer service team are always here to help. Best Wishes, RTG.

Posted 4 years ago

“Fast delivery, great sturdy bed my son loves it!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to share your experience and reviewing your Solitaire White Midsleeper with Navy & Red Tent and Tencel Fitted Single Sheet / Mattress Protector. We value your comments about our service and thrilled to hear that your son loves his new midsleeper and tent! Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews