Room to Grow Reviews

Name: Room to Grow
Address: Merchants Quay, Ashley Lane, Shipley, West Yorkshire
Rating: 4.28

4.3 Rating 2,414 Reviews

83 %

of reviewers recommend Room to Grow

4.3

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Anonymous

Anonymous // 01/01/2019

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“Very quick and professional”

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Posted 1 year ago

“I ordered a Wooden garage on 25th November which didn't arrive until 13th December due to strikes. It should have arrived by 1st December, in time for my grandson's 2nd birthday, so I was disappointed. My grandson didn't miss it at his age and had many other gifts. I did get concerned and eventually sent an email, which they replied to quickly and provided a tracking number, which I hadn't had until they replied to the email. The parcel seemed to go to several mail centres before eventually reaching here. I was very pleased with the quality of the wooden garage but after putting together the lift pulley grip came off. Fortunately I have a glue gun, which repaired it with ease. The important thing is my grandson appeared to love it and was lying on the floor investigating all parts of it! I would use 'Room to Grow' again.”

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Posted 1 year ago

We are so sorry your garage did not arrive in time for your grandson's birthday. We have upgraded our deliveries but there are still hold ups with Royal Mail in the back log, we are sorry for any disappointment caused. Sincere apologies RTG

Posted 1 year ago

“Efficient delivery of product.”

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Posted 1 year ago

We appreciate your 5 star review for our delivery. Thank you. Best wishes RTG

Posted 1 year ago

“The bed arrived about a week before it was expected, we havnt assembled it yet but all the parts look present and seem good quality. So far so good”

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Posted 1 year ago

Thank you for your 5 star review, your comments are appreciated. Many thanks RTG

Posted 1 year ago

“The quality of the product is great, we love the design and innovation of the cabin bed/desk set up helping us increase the functionality of our box room. However, the lack of communication when you’ve purchased a product to confirmation to delivery is too little. It was difficult to know when to expect delivery and to plan for it. More updates to the customer that you’re still working on things is better than too few.”

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Posted 1 year ago

Thank you for your comments, they are much appreciated and something we will work on. Thank you, RTG

Posted 1 year ago

“Over one month since I raised issues with the bed I ordered, they still have not been resolved. I have not been able to complete the build of my daughter's bed. The overall experience has been extremely negative. The boxes were damaged when they first arrived and had to go back. Minor damage to the boxes on the 2nd delivery but could not wait any longer to receive the bed as we were moving house, so had to accept them. Whilst building the bed, I discovered two of the slats were rotten, and the drawer unit was missing several bolts, plus there was a hole missing in one of the pieces of wood. To save everyone the hassle of returns, I asked for the two rotten slats to be replaced and to be sent the missing bolts/screws to my new address. I was willing to drill the hole that was missing, although this is far from ideal. Eventually, I received the missing slats (which I has to cut down to fit). However, after several emails, I am still without the missing bolts for the drawer. The quality of the furniture is not great and the service so far has been poor. I am giving two stars simply for the fact the wrong colour was selected when purchasing the bed and I was able to get this corrected immediately.”

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Posted 1 year ago

We are so sorry you have not received all your replacement items, they were sent via Royal Mail on 29th November. We will re-send today. Sincere apologies RTG

Posted 1 year ago

“Bought a tree house bed and it was delivered on time with lots of updates along the way. Good service”

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Posted 1 year ago

“My grandson loves his new bedroom and especially the bed. It gives him the extra room he needs”

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Posted 1 year ago

“Great,good communication”

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Posted 1 year ago

“Excellent customer service, couldn’t be friendlier or more helpful. Lovely sturdy products too!”

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Posted 1 year ago

“Really impressed with the bed it’s sturdy and looks great. Instructions could have been a bit clearer as took a while to figure out, wood could have had a sticker on stating piece number. For the steps the hole wasn’t pre drilled as it’s dependent on which way round you have them. This could have been made clearer in the instructions. Issue with mattress which was sorted straight away and new one sent. Very pleased and recommend Room to Grow. Would use company again.”

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Posted 1 year ago

Thank you for your 5 star review and comments. They are very useful and your points noted. Thank you, RTG

Posted 1 year ago

“Overall a decent company. There was an issue with delivery but this was the fault of the courier company they use. However my only criticism of Room to Grow is that they should have communicated directly with their service provider and contacted me themselves about the delay as they will have more persuasion over their delivery company. The product itself is of good quality, a couple of panels weren’t painted but I didn’t report those. If I did I have no doubt they would have been replaced. Unfortunately I didn’t have time to wait for them. Definitely recommend that a room to Grow is considered for your purchase.”

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Posted 1 year ago

Thank you for comments, we are sorry we did not update you on delivery issues. Your points are fair and these have been noted, we will certainly endeavour to do better. We appreciate your comments. Thank you, RTG

Posted 1 year ago

“Good service + love my toddlers new bed! Good quality and looks lovely!”

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Posted 1 year ago

Thank you for taking the time to leave a review, it is really important to us. We are thrilled you are happy with your Lark toddler bed, it is a lovely bed! Best wishes RTG

Posted 1 year ago

“Amazing customer service & Bessie arrived very promptly!”

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Posted 1 year ago

Thank you for your 5 star review and kind comments. Best wishes RTG

Posted 1 year ago

“Great website with lots of options. Customer service was quick to reply to my email and send out replacement doors as there was a scratch on one that was delivered. Happy customer!”

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Posted 1 year ago

Thank you for your 5 star review and comments, they are much appreciated. Best wishes RTG

Posted 1 year ago

“Great service. Quick and easy to use. Regular updates on our order.”

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Posted 1 year ago

We appreciate you taking the time to leave a review, it is really important to us as an independent business. Thank you. Best wishes RTG

Posted 1 year ago

“Ordered bed with installation they forgot to add this so had to hire somebody eles to put the bed up then the instructions are difficult to follow.the beds are good quality though”

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Posted 1 year ago

Thank you for your comments, we are sorry the assembly was not with your order. We hope you are happy with your bed, it is a popular gaming bed. Best wishes RTG

Posted 1 year ago