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Room to Grow Reviews

4.3 Rating 2,414 Reviews

83 %

of reviewers recommend Room to Grow

Company Reviews

Product Reviews

4.3

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 13th December 2021

Judith Richards

Room to Grow 5 star review on 20th October 2021

Sanda Petakovic

Room to Grow 4 star review on 20th October 2021

Room to Grow 5 star review on 4th October 2021

Farhana Chowdhury

Room to Grow 5 star review on 4th October 2021

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took 5 weeks for my Aspen bed to arrive. Putting it together was difficult due to the fact that several of the pre-drilled holes didn’t line up properly. A couple bolts that you have to screw in went right through the flimsy wood. Worst surprise was that the standard UK single mattress we ordered was 10cm too short. Will not be ordering from here again.”

Posted 2 years ago

We apologise for the delay in delivery, we had some supply issues waiting for stock to arrive in the UK . It is a European bed and requires a continental 90x200cm mattress which we do state on the product details on the site. If you have parts that are damaged we can certainly replace these for you if you contact support@roomtogrow.co.uk, we would like to rectify this for you. Kind regards RTG

Posted 2 years ago

“I have to start with saying I'm very pleased with the product we did receive. Been struggling to find an European size single mattress that was sprung but with a low profile for my son's high sleeper. The service lead time is quite a while however we were prepared to wait. There seemed to be a lack of contact when I would have expected an email once a week perhaps just so we knew we hadn't been forgotten. The delivery service, honestly if I could give minus stars I would. I am guessing they are self employed, we were asked if we would accept a 7-9am slot via an online form. I am glad I accepted this as after I did it mentioned if I had declined it would have potentially been another 1-2 weeks wait! This was not mentioned before you answered the question so my advice would be think carefully! As it was they turned up on the day minutes after 6am, rang the doorbell several times and drove off leaving the mattress propped by the front door, my husband hopped out of bed and just saw them driving off! Overall opinion fab product but I would reconsider the delivery service, most customers would pay a pound or so more for a better service.”

Posted 2 years ago

Thank you for taking the time to give us your feedback. We are glad you are happy with your Superior Sprung Mattress. We are however, surprised by the delivery service you received, we do use a third party carrier and we will be taking this up with them. This is not the experience we expect our customers to receive. Sincere apologies, RTG

Posted 2 years ago

“Refer product review”

Posted 2 years ago

Thank you for leaving a review. I will ensure you are contacted by a member of the customer service team to help rectify the issue. Best wishes RTG.

Posted 2 years ago

“The 20mm screws supplied to secure the side legs are too long & went through the front of the legs,not great quality much better out there”

Posted 2 years ago

Thank you for leaving a review as all feedback is greatly welcome. The screws supplied should be of the correct size for the bed and the quality should be of a high standard so please accept our apologies for this. If you would like to contact our customer service team they will gladly look into this for you. Best wishes RTG

Posted 2 years ago

“Took 2 months to come when they said it would be 10 days. Little communication only when I emailed them.”

Posted 2 years ago

We are sorry for the delay in delivery, we have been experiencing some stock delays but you should have received our communication updates. Your feedback will be passed on to our customer service team, please accept our sincere apologies.

Posted 2 years ago

“The mattress I received was fine however it took over a week to be delivered despite being noted as 1-2 days when I placed the order. I ordered it from room to grow despite the product being £20 more expensive as I needed a quick delivery - an alternative company offered a 1 week delivery. After calling I was informed that there was just an error and my order had been missed in dispatch. I was promised next day delivery but it came 2 days later. So in the end it would have been lower cost and I would have arrived sooner had I gone for the competitor. No compensation or apology received.”

Posted 2 years ago

We are sorry there was a delay with your order and it was missed in dispatch. This was a genuine error which we are looking in to ensure it doesn't happen again. We are a partner with Jay-be and this is very unusual. Sincere apologies for the delay.

Posted 2 years ago

“Products were damaged on arrival.”

Posted 2 years ago

Hello Naomi, Thank you for leaving us a review. We appreciate all feed back both positive and negative. I can see that this has been raised with the customer service team and replacements have been ordered for you. Best wishes RTG

Posted 2 years ago

“Delivery was delayed 3 times with no communication to update me whatsoever, unless I chased myself. Pitiful compensation offered as a result and to add salt into the wound - the item I purchased was subsequently reduced in price! Item itself is OK (albeit missing an item), but company poor.”

Posted 2 years ago

Hello Mark, Thank you for leaving us a review. I am very sorry that you did not have the best experience with us. We hate to let customers and their children down. Unfortunately these delays were out of our hands following disruption at the port due to Covid19. Our apologies for any inconvenience caused by this Best wishes RTG

Posted 2 years ago

“The bed was bigger than expected. My son is 14 years old. This bed just doesnt seem strong enough. It creaks alot. Im not sure how long it will last. But it has a guarantee so it will be ok.”

Posted 2 years ago

Hello Joanna, All our beds are tested to European Safety Standards and comply with British Standards. The materials, fabrics and wood used are safe and non toxic and we are able to provide safety certificates to provide any reassurances required. Please do get in touch if you require any support Best wishes RTG

Posted 2 years ago

“Incomplete delivery poor jointing and damaged paint (see photos) I need some touch up paint.”

Posted 2 years ago

Good afternoon Jacqueline, Thank you for bringing these damages to our attention. I can see you have been sent a link to book in the delivery of the remaining items. A member of our support team will be in contact to come to a resolution regarding the damaged item. Best wishes RTG

Posted 2 years ago

“My order was sent quickly but you sent the wrong colour. You quickly sent the right colour but now I am having difficulty sending the wrong item back due to poor communication with customer services.”

Posted 2 years ago

Dear Robert, Thank you for taking the time to leave us a review. I can see from looking at our system that unfortunately when we arranged for the exchange of the throws collection was refused. We are currently booking a new collection date and will be in contact with you shortly to confirm this. Best wishes RTG

Posted 2 years ago

“I was very excited about the modern and fun looking children’s furniture that I ordered for my son’s new room, but when it arrived the instructions were confusing and the pieces did not fit neatly together. In the end, my husband and I gave up and it’s waiting half finished for a handyman to come finish it. There were scratches and nicks on the furniture and the glossy spray paint finish on the bedside table just looked sloppy. I knew I was buying upmarket flat pack furniture and for the money I paid I expected something better than what I’d get from IKEA. I would not recommend Room to Grow or purchase from you again.”

Posted 2 years ago

Hello Helen, Thank you very much for taking the time to leave a review for us. We really appreciate all feed back so we can constantly improve our service. A member of our support team will be in contact with you shortly. Best wishes RTG

Posted 2 years ago

“We ordered the bed with construction but it got booked in for just delivery. We’ve been chasing for someone to come and build it for 2 weeks with the whole lot blocking our hallway!”

Posted 2 years ago

Dear Sarah, I am very sorry to hear that your experience with the home assembly hasn't gone very well so far. Thank you for taking the time to leave us a review. I have passed your details over to our support team who will be in contact with you shortly. Best wishes RTG

Posted 2 years ago

“Quality of product is good. The issue is the purchase process. It wasn’t until I had placed the order abs paid for all item before I was informed there was a 2 months wait for the beds. When I questioned this I was told it was there when I ordered it, abs that was that.”

Posted 2 years ago

Hello, Thank you for taking the time to leave us a review. We are so pleased that you like the product. I have had a look into the delay for you and can see that you placed your order during a Pre-order period and the delivery time scale was confirmed in your confirmation. We are sorry that you had such a long wait for the product, a member of our support team will be in contact with you shortly. Best wishes RTG

Posted 2 years ago

“I kept ringing about why these items were late and never received the email I was promised each time. Then when they did arrive I had no notification of delivery and they were left on my drive for 7 hours my neighbour informed me. Just disappointing communication.”

Posted 3 years ago

We are sorry to hear about your experience, all feedback is welcome so we can improve our services going forward. Best wishes, RTG

Posted 3 years ago

“No delivery call, turned up with half my order while I was out, and waited another 3 weeks for a potential date for rest of my order. Still not fulfilled yet. Luckily the first bed is absolutely wonderful, just very let down with customer communication”

Posted 3 years ago

We are sorry to hear that you feel let down by our communication, we take these comments very seriously. I can see that your second bed is now delivered and I hope you are as pleased with it as the first. Best wishes, RTG

Posted 3 years ago

“The furniture is great when everything goes well. 2 beds ordered for my twins, one arrived and looked great. A component of the other part arrived late and then we discovered parts of the bed were damaged. Wrong part sent out, had to wait for another replacement. Barrel nut that had arrived damaged had to be replaced. Judge a company on how it deals with problems- this one is lacking. Nearly 3 weeks from the order and my daughter is still sleeping in the trundle part of the bed while we wait for a barrel nut. I do hope this review is published.”

Posted 3 years ago

We are sorry to hear of your experience, this is a very unfortunate set of circumstances. I can see that the service team have responded to you and rectified any damages or incorrectly received items as quickly as possible and the nut required is on its way to you now. We do welcome all comments from customers to help us improve going forward. Thank you for your review and best wishes, RTG

Posted 3 years ago

“I bought a bed from you A year ago quality of furniture was good delivery was good but this time furniture here not so good as in quality and delivery was terrible”

Posted 3 years ago

“Bed arrived with an unprepared footboard meaning it could not be constructed. Customer services at room to grow have tried to help but whoever they use for warehousing/manufacturing are being useless. Clearly requested replacement footboard and today sent another packs of parts that I already had and still no time on resolution. 2 weeks after reporting the problem and no end in sight.”

Posted 3 years ago

“The initial order was confused and it had to be reordered, There was a delay.in delivery. The bed arrived damaged. You offered to replace it but my granddaughter had had enough of the whole episode. We accepted £50 refund All communications with you were very good but the end result was disappointing”

Posted 3 years ago

We are sorry we let you down with the delivery. We have experienced some delays with stock during the pandemic and we are doing our best to keep customers updated. We are pleased we were able to resolve this for your granddaughter, RTG.

Posted 3 years ago

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Room to Grow is rated 4.3 based on 2,414 reviews