Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Room to grow have been great no issues with them but the delivery service they use isn't that great. I received a call asking could they deliver wednesday. I informed them I was in work but off Thursday and Friday. They asked me could one of my neighbours take the delivery! I told them normal size packages yes but I can't ask them to take a bed! They then told me they didn't know if they could deliver Thursday or Friday as they wern't sure if they would be in our area. I have never had this issue before and wasn't happy that they were holding the bed. They did end up delivering Friday because they were in my area. One guy turned up, wearing flip flops and did manage the bed on his own but there should have been two delivery men. Think room to grow need to look at changing there delivery company.”

Helpful Report

Posted 6 years ago

Thank you for your response. We are sorry to hear regarding the issues you've faced with our delivery team. We are always looking for ways to improve and change our delivery services so this feedback is very useful and appreciated. Best Wishes RTG

Posted 4 years ago

“Website not very clear to order from. So I ordered the incorrect items. I couldn?t return the item due to hygiene reasons but there was no warning that the mattress I ordered didn?t fit the bed I ordered. When ordering on the website this was the first mattress that came up as recommended for the bedframe I was ordering. Spent £300 more than I wanted and needed to in the end to rectify the problem. Delivery was great and the product is okay.”

Helpful Report

Posted 6 years ago

Thank you for your response. We are sorry to hear the website wasn't clear for your order. We appreciate your feedback and are always looking for ways to improve our site and ordering process. Best wishes RTG

Posted 4 years ago

“Fantastic service!! My son loves his new bed, great quality! Would definitely recommend Room To Grow and will be ordering my other son the same bed soon!”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review on the Solitaire Midsleeper with Bookcase and Chest and Tencel Fitted Single Sheet / Mattress Protector. We are very pleased to hear that your son loves his new bed and the quality is great. We look forward to you purchasing from us again. Best wishes Room to Grow

Posted 4 years ago

“Great service. I have ordered 3 sets of complete bedroom furniture over the years and been pleased with them all. This time I ordered the wrong sized mattress, but my fault - not theirs!”

Helpful Report

Posted 6 years ago

Thank you for your lovely review and high star rating. It's nice to hear you are very pleased with your new bed, we can see on our records that you ordered the correct sized mattress so if you have any further problems please contact our support team on support@roomtogrow.co.uk. Best wishes RTG

Posted 4 years ago

“Easy to use, good site, good price compared to elsewhere and a great product. Delivered with no fuss, got a one hour slot on the day so I could nip home from work. Recommended.”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review and excellent star rating. It's great to hear you have had a great experience from start to finish with Room To Grow and that you are very happy with your Stompa UNO S Storage Cabin Bed and White Clip on Bendy bunk light. Best wishes RTG

Posted 4 years ago

“This feedback is actually for your delivery company. The service I've had from Room to Grow has been excellent, but you are completely let down by the delivery company you use. I was contacted on 24/04 to arrange a delivery slot, and was offered 26/04. This was not suitable, as my husband and I work full time and couldn't arrange time off at such short notice. I was told that they don't do evening or weekend delivery. I suggested w/c 28/05, as my husband is a teacher and would be off work all this week. I emailed the week before as I hadn't heard anything, and was assured I would be contacted to arrange a time and date. I called today (29/05) as I still hadn't heard, only to be told that there are no slots available this week. I cannot understand how there are no slots available, when I requested delivery this week over a month ago, and followed up with an email last week. I will have to take a day's holiday next week, as the only day they have available in the near future is Thursday 7th June. This is extremely annoying when my husband is off all this week and could have taken delivery any day. When you are spending upwards of £500 on a product, there should be some flexibility on the part of the supplier regarding when it is delivered. I have no issue with Room to Grow, but I would be put off buying from this site again unless something is done about this extremely frustrating delivery situation.”

Helpful Report

Posted 6 years ago

Thank you for your response regarding our customer service team and delivery team. It's lovely to hear that our service here at Room to Grow was excellent but we are sorry that the delivery team haven't been very accommodating to your delivery requirements. We are always looking at new ways to improve our delivery services, so we really appreciate your feedback. Best Wishes RTG

Posted 4 years ago

“Delivered at arranged time. Took 2 people 6 hours to put together. End result looks solid but we will wait to see after a few sleeps. Had to make a trip to screw fix for more dowel plugs. Not enough were sent in the packages. Fingers crossed all will be well it looks very nice.”

Helpful Report

Posted 6 years ago

Thank you for your response regarding the Solitaire White Midsleeper. We are sorry to see you are missing some dowel plugs, please contact the support team - support@roomtogrow.co.uk if you require any further fixing. Best Wishes Room To Grow

Posted 4 years ago

“Good mattress with enough support for toddler onwards. Will need to be replaced as child gets heavier but that will be a while yet.”

Helpful Report

Posted 6 years ago

“The service from Room to Grow was very good, they dealt with an issue arising from the payment quickly & efficiently. They also kept me informed with delivery dates/times. The courier company they use though could be much better, late delivery & bad attitude.”

Helpful Report

Posted 6 years ago

Thank you for your lovely review. It's nice to hear you've had a great experience with our the Room to Grow customer service team and that they helped you efficiently. We are always looking at new ways to improve our delivery services, so we appreciate your feedback. Best Wishes RTG

Posted 4 years ago

“Quicker than expected delivery and customer service were very helpful resolving a couple of small problems”

Helpful Report

Posted 6 years ago

Thanks for your lovely response and highly star rating. It's nice to hear you received your delivery quicker than expected and our team are helping you to resolve your little problems. Best wishes RTG

Posted 4 years ago

“The bed is nice quality but the standardised way each piece is produced means there are extra holes everywhere that even when covered with the caps spoil the overall effect. The L shape bunk beds are simply a high bunk and single bed. They are not joined in any way and should be advertised as such, this is actually a benefit but it made the instructions very confusing without this information. The beds do take a good 4 hours to assemble, with 2 people so maybe paying the £155 for assembly might be worth it. My biggest complaint though were the delivery drivers who turned up earlier than had been told and dumped the boxes, which are extremely heavy, with a neighbour instead of putting them in the room that had been prepared.”

Helpful Report

Posted 6 years ago

Thank you for your response. We are very sorry to hear that the delivery team turned up earlier than expected and left the boxes with your neighbour. We are working with our delivery team to improve our services. Best wishes RTG

Posted 4 years ago

“I made a purchase by phone, as the website would not allow me to make a purchase, as I live in the US. The staff were very friendly and efficient. Perhaps including the facility for international customers to make purchases on the website is something for Room To Grow to consider?”

Helpful Report

Posted 6 years ago

Thank you for your lovely service review. We appreciate your comments and this something we can look into for the future. Best Wishes RTG.

Posted 4 years ago

“Yes”

Helpful Report

Posted 6 years ago

Thank your for your highly rated review. We are pleased to hear you have received a great service for the Thuka Trendy 3 Drawer Chest. Best wishes Room to Grow.

Posted 4 years ago

“The bed is very solidly made in an elegant style and my daughter loves it. The assembly instructions were well written in clear English with useful diagrams.”

Helpful Report

Posted 6 years ago

“The components were very well packaged but they needed to be as they arrived with footprints all over them, in a rusty old white van driven by a scruffy looking man with mud all over his shoes. The delivery firm (Specialist Delivery Services Ltd) provided absolutely no customer service at all, expecting us to fit in with when they might feel like delivering with virtually no notice, whilst managing to make inappropriate remarks about the area we live in. Room to Grow's customer services did take these comments seriously but it's surprising they still use that firm when it sounds like they regularly let them down like this.”

Helpful Report

Posted 6 years ago

We are sorry to receive your response. We have taken your feedback very seriously and are working with our delivery team to avoid issues like this arising the future. Best Wishes, RTG.

Posted 4 years ago

“Loved the home assembly and the guys were really quickly and super friendly and polite.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. It is great to receive your feedback about your home assembly on your Tam Tam White Bunk Bed. We hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Great product. Our son loves his new bed so much!”

Helpful Report

Posted 6 years ago

Thank you so much for taking the time to leave a review of our services and your Dwell House Bed With Under Bed Drawers, Sleep Happy Deluxe Pocket Sprung Mattress 90x200cm and Tencel Mattress Protector. We are over the moon to hear that your son loves his new furniture and we hope to hear from you again. Best Wishes, RTG.

Posted 4 years ago

“We ordered the Brooklyn vintage wardrobe and desk for our sons bedroom, came on time and was quick to assemble. We loved it so much we ordered another set for our other sons room!”

Helpful Report

Posted 6 years ago

Thank you so much for leaving a review and for returning to see us. We are delighted that our services and your Brooklyn bedroom furniture met your expectations again and we hope to hear from you again in the future. Best Wishes, RTG

Posted 4 years ago

“I've waited a month to write this review so we can properly test our purchase. You get what you pay for and you get a really good well built product here. We bought a new bedroom (bed, drawers, wardrobe and bed side cabinet) for my little boy and he loves his new bedroom. These will last for a very long time. Really happy with our choice.”

Helpful Report

Posted 6 years ago

Thank you for reviewing our services and your new Jubilee furniture and awarding us with the highest 5-star rating. We are delighted to receive your comments and it is great to hear all about your experience. We're sure that your little boy will continue to enjoy his new bedroom furniture and we do hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Very good service.”

Helpful Report

Posted 6 years ago

Thank you for your great feedback and comments, it's really appreciated. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews