Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.66

4.7 Rating 8,120 Reviews

93 %

of reviewers recommend Rohan

4.7

Based on 8,120 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Kendal Coat in October and had trouble with the zip, so I returned it to the Bath shop and was told, there was nothing wrong with the Zip, it was just a technic to doing it up. So I took it home, and tried again, I still had problems, and had to ask my wife for assistance. She is of the same opinion, there is a fundamental problem with the zip. I have only worn this coat a handful of times because I am not confident that the zip won't let me down”

Helpful Report

Posted 1 week ago

“I tried to purchase size 38R padded walking trousers. I already bought two different 38R types of trousers which fit well. When they arrived as size 38R they were over a size and a half too narrow. Delivery and return ok but sizes should be consistent.Disappointing”

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Posted 3 months ago

“Disappointed, the jacket isn’t warm enough and there’s a lot of polyester in it and a low percentage of wool . Also too expensive for what it is.”

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Posted 4 months ago

“For Many many years Rohan delivery was by DPD and excellent.... Now goes through Amazon .... Terrible. Several times item was "out for delivery". Several times it wasnt.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. we were sorry to learn that you had been left disappointed with your recent experience. Please be assured, a member of our Customer Services Team will be in touch via email shortly. Thank you for your time.

Posted 7 months ago

“Sadly since you changed your delivery company it is not clear when items will arrive and this is very frustrating.”

Helpful Report

Posted 7 months ago

“Still battling with the last few expedition shirts , long and short sleeved. Buttons impossibly hard to get through buttonholes. Will be looking elsewhere for my quick wash and dry active shirts in future.”

Helpful Report

Posted 8 months ago

“I purchased a bag from Stratford on Avon Rohan on 2nd July for £55 was told I could return to any Rohan shop, apparently not!!! The bag is not Rohan Brand so has to be returned to the shop or customer services. I returned on 6th was told the bag had to be sent on to store for them to call to refund me it couldn’t be done at head office.Today 17th no call no refund!! I called the store was told they had the bag but head office would do the refund?? Asked for call back from HO. why if they were refunding couldn’t they have paid me when they received the bag last Friday, operative said she didn’t know. This is not the level of service I expect to receive from Rohan, over the years my husband and I have bought all our outdoor gear from this shop, I bought a top at the same time as the bag, but I am afraid this experience means never again.”

Helpful Report

Posted 9 months ago

“Very disappointed with product having spend on numerous Rohan products will not be purchasing any more as quality isn’t there any more”

Helpful Report

Posted 9 months ago

Thank you for your review. We take our customer's satisfaction very seriously, so it's upsetting to learn we failed to meet your expectations. We Kindly ask that should you wish to discuss this matter further to contact our Customer Service office on 0800 840 1411, where a member of our team will be more than happy to discuss this matter further with you. Our opening hours are Monday to Friday 9am - 5pm. We look forward to hearing from you. Kind regards, Rohan Customer Service Team.

Posted 9 months ago

“Usually excellent.This purchase delivered to wrong address. Unable to recover goods.Partly my fault as wrong shipping address given but rohan have my correct address. No leeway or sign of compensation although I have been with Rohan for many years. Disappointed. M”

Helpful Report

Posted 10 months ago

Thank you for taking the time to write a review. I was sorry to read that you were disappointed with the service you provided. However, I was pleased to learn that this issue had now been resolved. Kind regards, Customer Services

Posted 10 months ago

“Very baggy trousers”

Helpful Report

Posted 10 months ago

“Express delivery failed to materialise. I was refunded but that as not what I needed when I order and paid for next day delivery.”

Helpful Report

Posted 11 months ago

Good Morning, Thank you so much for taking the time to share your feedback about your experience with Rohan. We truly appreciate your honesty and want to apologise for the inconvenience caused by the failed express delivery. Once again, we appreciate your feedback and thank you for bringing this matter to our attention. If we can offer any further assistance in the future, please do not hesitate to contact us. Warm regards, Rohan Customer Service

Posted 11 months ago

“Too long waist to crotch compared to leg length making them 1940 style high waisted.”

Helpful Report

Posted 11 months ago

“I find that your shops rarely offer the sizes I need when I visit them. Due to this I tried ordering online and pick-up in store. Only you rdelivery times to stores are not quick enough - I come from Brussels to London and found the pre-ordered items took a week to arrive in-store. This was the limit of my stay in London. Common sense would suggest, as was experienced in pre-digital ages, that should the ordered items should they be available off the shelf in the store at the time of visit could be issued in lieu of the packegae actually arriving from your distribution centre... alas not possible - computer says no! REally stupid - where is the human over-ride and use of common sense. I had to make further visits to the store after keeping a daily watch obn emails before being able to access your products - Inefficient and a waste of time and money for me and clearly a loss of sales occurring on your part, let alone the awkward situation presented to your staff who could see the advantage of providing the same product to the customer in front of them and taking the delivery of my order to restock their inventory. I cannot tell you how annoyed I am that you have processes that stop common sense activities - especially as you have chosen to retreat behind the Brexit barricades and stoppped delivering to Mainland Europe. So, no, I cannot recommend you to anyone.”

Helpful Report

Posted 11 months ago

“I have generally been satisfied with my Rohan purchases in the past but not with my latest purchase. I bought a pair of Rohan original bags. I did this because I bought a pair about 10 years ago which I am still wearing but are quite worn. The new ones are made from a different slippery and shiny material and are cut much wider in the leg than the real original ones which are much more comfortable, not shiny and don't look look like trousers best suited to a building site. Unfortunately I could not return them because I did wear them out on a walk just to see if I could keep them. Rohan is a good brand but this item was a dissapointment for me.”

Helpful Report

Posted 1 year ago

“I started wearing Rohan clothing about 10 years ago and find it of mixed quality. E.g. coats poor quality, shirts great quality. In my experience, their lightweight waterproof jackets have very poor durability. On a new coat (prompting this review), the inner lining tore on my watch sleeve after only a few wears, then my other sleeve and even the back (attached photo). This coat hasn't been used under duress or even been under a heavy backpack. On the flipside, the shirts, especially the Equator, are great. Lightweight, durable, comfortable when hot and sweaty, and still smell fine after a few days wear when washing isn't an option. The pop buttons spoiled them slightly (especially on the cuffs which accidentally come undone easily). Rohan no longer seems to make the Equator, so I hope the replacement continues the high quality. I've had disappointing experiences with Rohan's replacement policy too. Most recently, Rohan instore staff and online customer service were telling me different things, and I didn't bother contacting them for the two more recent coats I've had issues with. I don't think companies appreciate what a pain it can be. I use a lot of light/ultralight gear, and coat-wise, I've found comparable similarly priced brands with much better quality (although it's difficult to find a good hood, and the competitor hoods aren't as good as the first Rohan coats I used).”

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Posted 1 year ago

“I opted out of all marketing emails. Now I'm being pestered for reviews.”

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Posted 1 year ago

“I have been buying and loving Rohan garments for decades. Last year I bought a pair of women's Striders in size 8. Usually I buy a size 10 but Striders were far too big in this size so I opted for an 8 which fitted perfectly. I was so pleased with them that this year, with an offer, I decided to have a pair in another colour. The size 8 pair arrived but it was at least 2cm smaller in all dimentions compared to my first pair. I sent a photo comparing them when I returned them, requesting a size 10 as a replacement. A couple of weeks later the replacement pair arrived but again it was a tiny size 8. These have now been returned and I await a replacement size 10 or a refund. Not good service and inconsistent sizing. I expect higher standards from Rohan.”

Helpful Report

Posted 1 year ago

“The company is loosing it's way. It's trying to appeal to the younger generation with it's style and colour, unfortunately it's not working. The style and colours are awful plus the sizes have altered.young people don't buy Rohan it's mostly 50 plus generation.”

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Posted 1 year ago

“Given a gift card as a present but found it impossible to find anything I could spend it on in the local Rohan shop - everything so expensive or horrible. Tried online, the only thing I could afford was a pair of pants - they came in the wrong colour!!! Don't give gift cards they are not worth the effort.”

Helpful Report

Posted 1 year ago

“Please Please Please Bring back your Jungle Expedition Double Convertible Cargos BEST TROUSERS EVER, Great fit great style great features after many years of service my pair have finally bit the dust ☹ and i can NOT find an alternative as good ANYWHERE,COME ON ROHAN STAND OUT FROM THE CROWD ONCE MORE 👍”

Helpful Report

Posted 1 year ago

Rohan is rated 4.7 based on 8,120 reviews