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Rohan Reviews

4.7 Rating 7,555 Reviews

94 %

of reviewers recommend Rohan

Company Reviews

Product Reviews

4.7

Based on 7,555 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 19th March 2024

Rohan 5 star review on 16th March 2024

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Rohan 5 star review on 16th November 2023

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Rohan 5 star review on 2nd February 2023

Rohan 5 star review on 7th December 2022

Rohan 5 star review on 6th October 2022

Rohan 5 star review on 7th August 2022

43

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have generally been satisfied with my Rohan purchases in the past but not with my latest purchase. I bought a pair of Rohan original bags. I did this because I bought a pair about 10 years ago which I am still wearing but are quite worn. The new ones are made from a different slippery and shiny material and are cut much wider in the leg than the real original ones which are much more comfortable, not shiny and don't look look like trousers best suited to a building site. Unfortunately I could not return them because I did wear them out on a walk just to see if I could keep them. Rohan is a good brand but this item was a dissapointment for me.”

Posted 2 weeks ago

“I started wearing Rohan clothing about 10 years ago and find it of mixed quality. E.g. coats poor quality, shirts great quality. In my experience, their lightweight waterproof jackets have very poor durability. On a new coat (prompting this review), the inner lining tore on my watch sleeve after only a few wears, then my other sleeve and even the back (attached photo). This coat hasn't been used under duress or even been under a heavy backpack. On the flipside, the shirts, especially the Equator, are great. Lightweight, durable, comfortable when hot and sweaty, and still smell fine after a few days wear when washing isn't an option. The pop buttons spoiled them slightly (especially on the cuffs which accidentally come undone easily). Rohan no longer seems to make the Equator, so I hope the replacement continues the high quality. I've had disappointing experiences with Rohan's replacement policy too. Most recently, Rohan instore staff and online customer service were telling me different things, and I didn't bother contacting them for the two more recent coats I've had issues with. I don't think companies appreciate what a pain it can be. I use a lot of light/ultralight gear, and coat-wise, I've found comparable similarly priced brands with much better quality (although it's difficult to find a good hood, and the competitor hoods aren't as good as the first Rohan coats I used).”

Posted 2 weeks ago

“I opted out of all marketing emails. Now I'm being pestered for reviews.”

Posted 1 month ago

“I have been buying and loving Rohan garments for decades. Last year I bought a pair of women's Striders in size 8. Usually I buy a size 10 but Striders were far too big in this size so I opted for an 8 which fitted perfectly. I was so pleased with them that this year, with an offer, I decided to have a pair in another colour. The size 8 pair arrived but it was at least 2cm smaller in all dimentions compared to my first pair. I sent a photo comparing them when I returned them, requesting a size 10 as a replacement. A couple of weeks later the replacement pair arrived but again it was a tiny size 8. These have now been returned and I await a replacement size 10 or a refund. Not good service and inconsistent sizing. I expect higher standards from Rohan.”

Posted 1 month ago

“The company is loosing it's way. It's trying to appeal to the younger generation with it's style and colour, unfortunately it's not working. The style and colours are awful plus the sizes have altered.young people don't buy Rohan it's mostly 50 plus generation.”

Posted 1 month ago

“Given a gift card as a present but found it impossible to find anything I could spend it on in the local Rohan shop - everything so expensive or horrible. Tried online, the only thing I could afford was a pair of pants - they came in the wrong colour!!! Don't give gift cards they are not worth the effort.”

Posted 1 month ago

“Please Please Please Bring back your Jungle Expedition Double Convertible Cargos BEST TROUSERS EVER, Great fit great style great features after many years of service my pair have finally bit the dust ☹ and i can NOT find an alternative as good ANYWHERE,COME ON ROHAN STAND OUT FROM THE CROWD ONCE MORE 👍”

Posted 1 month ago

“I returned my purchases as they were too small. On a visit to the Norwich store, my husband failed to find trousers to fit. Both of us found the trousers too tight on the legs. We have been customers for many years and consider that you are trying to appeal to younger people. We will give up looking to buy from you.”

Posted 2 months ago

“You had good products but it is no longer the case!”

Posted 2 months ago

“I am a big Rohan fan and have 11 items of clothing so was delighted to see a new base layer top at a greatly reduced price. I ordered medium as I have 5 medium garments (Dale top and microgrid fleece) Sadly when it arrived this medium was nothing like my other tops. Sleeves were 3 inches longer and length of garment 3 inches longer. It’s as if this was a different size to tops I have. So had to send it back. Now 5 working days later I still have not had the credit. Very disappointing and I don’t think I will ever buy again via mail order. It’s frustrating. Thanks.”

Posted 2 months ago

“Outdated and out of touch methodology in order to allow customers to purchase e-gift cards as a gift to others. Their system lacks the ability to send an e-gift card to the intended recipient, only to yourself. Also, the e-gift is sent to you immediately after you pay. Most modern businesses trading online and shop front have a system where one person can buy an e-gift card and have it transmitted to the intended recipient on the date (and sometimes time) of their choosing.”

Posted 4 months ago

“The boots were awful, I normally take size 8 so I bought 8.5 wide so I could wear thicker socks. They were tight and very stiff, terrible quality. I spoke to your Customer Services about you taking the £10 gift card off the boots refund price even though there were two other items which I kept. I was told that it was a voucher and not a Gift Card as it is stated on the card!”

Posted 5 months ago

Dear Mr East, Thank you for your email. I was sorry to read that you have had cause to be disappointed with your recent experience with Rohan. We would like to discuss this matter with you further and it would be greatly appreciated if you could contact us on 0800 840 1411 between the hours of 9am-5pm, Monday to Friday. Alternatively, if you would like to email us at post@rohan.co.uk with the best time to contact you and a suitable daytime telephone number, we would be more than happy to reach out to you to discuss this further. Again, please accept my apologies for any disappointment caused and we hope to speak to you soon. Kind regards, Customer Service

Posted 5 months ago

“Good material, good design spoilt by the cut of the pattern. the front is cut much shallower than the back of the trousers, therefore causing a tightness around the crotch. The rest was a perfect fit.”

Posted 7 months ago

“I found the service from your call centre excellent unfortunately I can't say the same for the clothing I ordered two lots trousers size 10 one was to small the other to large I have struggled to find clothes that fit one of the last things I ordered was impregnated with chemical that I didn't realise but the worst bit was it warned not to wash with other clothes .How dangerous was it . So I hope last thing I have ordered will be ok because I am fed up trying to find something so I can use up a credit note .”

(Rohan.co.uk) - Posted 1 year ago

“My recent order split between your warehouse and a store. The store got it wrong. The order and accompanying form clearly stated the size required and the store sent the wrong size. This has meant I’ve had to organise a return and still have not received a replacement. Not impressed.”

(Rohan.co.uk) - Posted 1 year ago

“Online ordering process was fine but when I went to collect my purchase from Rohan Manchester store the experience was very disappointing. Three members of staff standing around talking to each other and not interested in me as customer. Didn't listen to what I said and made no effort to engage with me about products on sale in shop (which I would have been interested in if the staff had made any effort)”

(Rohan.co.uk) - Posted 1 year ago

“As dedicated RA members, both my wife and I have used Rohan for many years and during that time we have found the styling gradually becoming unfashionable and in particular, I've always found it difficult to find trousers with a comfortable fit. The weight and quality of the material now used for "mid-layer" clothing is no longer up to Rohan's previous quality.”

(Rohan.co.uk) - Posted 1 year ago

“Sadly found that the Winter Fusion trousers were a much tighter fit than my normal 38 reg, Tried on 40 reg but found them too restrictive compared to the normal Fusions. Why, oh why, don't you bring back the traditional Fusion trousers? I know of other people who would love to have them back as well as myself.”

(Rohan.co.uk) - Posted 1 year ago

“I purchased a £90 hat (which was reduced to £72 and when it arrived it looked as though it had been sat on,. It wasn't in a bag only the bag it was posted in,. I have complained as it was a Christmas present, and was offered £20 allowance. I really not happy with the service.”

(Rohan.co.uk) - Posted 1 year ago

“I am a very big fan of Rohan and always look to them first for clothing. They are well-made from high-tech materials and are first-rate for upper-body garments (shirts, jackets etc). Sadly, they are terrible for trousers, at least for me. I am 6ft 2" which means that not only am I taller than average but also, and this is the bit Rohan does not understand, longer in every other dimension too. They make trousers which are supposedly 'long fitting' but they are not. They know about the need for the inside leg to be longer, but don't understand the need for the rise to be two to three inches longer too. Just to compound the problem, there is no consistency between their lines. I have one pair of Rohan trousers (Trailblazers) that fit perfectly, but only one. Every other type I have tried has been way too short in the rise making them unwearable.”

(Rohan.co.uk) - Posted 1 year ago

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Rohan is rated 4.7 based on 7,555 reviews