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Rohan Reviews

4.7 Rating 8,120 Reviews

93 %

of reviewers recommend Rohan

Company Reviews

Product Reviews

4.7

Based on 8,120 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Rohan 5 star review on 29th July 2024

Jonathan Hanson

Rohan 5 star review on 19th March 2024

Rohan 5 star review on 16th March 2024

John Briggbolton

Rohan 5 star review on 16th November 2023

Elizabeth Fisher

Rohan 5 star review on 2nd February 2023

Rohan 5 star review on 7th December 2022

45

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first item since 1988 that I have returned. the fleece was very thin, the collar and shoulders did not fit at all well.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Cool Silver Briefs Mens - Poor labelling. The garment is ok, but the labels are extremely poor and certainly not at all durable. If you want to know the washing instructions, write them in your diary because even with careful hand-washing they will disappear very quickly. It is a continuing fault. Even the more recently purchased garments (Aug 20) suffer with the same problem. In my opinion, poor quality control.”

Helpful Report

Posted 4 years ago

“Recent order of jacket was disappointing. It was short and skimpy,not up to Rohan’s usual high standards.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Slow delivery and socks that are already wearting at the heel after very little use.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“A comfortable long sleeve merino polo shirt, BUT the sleeve cuffs are loose and baggy. This may suit some users but for me it unsightly, uncomfortable and get even baggier when Damp or wet. A great idea and design concept poorly delivered.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“This is a mixed review and I intend writing to the designers of your products. I am a large 12 - none of your products fits the standard “guidelines” it’s all way way too big to who. Do you aim your size charts? I ended up with a size 10 pair of Fjell walking trousers - perfect fit and a size “small” Icepack jacket. The body fit is good the sleeves are meant for someone of skeletal proportions. I cannot say how let down I feel. Your designers/size chart people need a serious rethink.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Usually Rohan size 12 fits me well - I’m wearing a size 12 pair of jeans at the moment - but I have had two orders recently where the fit has been too tight or too big ? Normally they are great .. what’s going on with your sizes Rohan?”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Spent over £200 with Rohan and they don't offer free shipping! I don't think I've ever come across a company not to offer free shipping when you spend over £100! Their short length trousers are very long, I measured myself and the measurements said I was a size 10 but you could get nearly two of me in the waiste, their sizes are way too generous and much too long. I bought waterproof trousers, they did keep me dry in heavy rain.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Unfortunately you seem to have changed your specifications or manufactures. My wife purchased 2 pairs of jeans, one fitted and the other was some 1” smaller and would not fit. I purchased a pair of bags and again they are noticeably smaller than my existing ones. Not only is the waist almost an 1” smaller but around the thighs are cut very tight. I have not put wait on as my existing bags and trousers all fit me perfectly. We shall be going into your Canterbury shop next week and will discuss this with them. One very disappointed Customer on many years.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Goodness what a difference. We’ve always gone to the Gifford Park store in Milton Keynes but had to go to Stoney this time. Gone are the friendly, knowledgeable staff to be replaced by 2 assistants who didn’t stop their loud conversation the whole time we were there. We couldn’t work out what range was where and in the end just left disappointed. No interaction with the assistants at all. The shop seems very dark and disorganised. I don’t think we will return.”

Helpful Report

Posted 4 years ago

“Jackets ( including Icepack, my favourite) not as good as they were in years past. Lost practicality in favour of fashion.”

Helpful Report

(Rohan.co.uk) - Posted 5 years ago

“Products generally are very good. However customer service is not too good. I ordered online a couple of items. I wanted to return something. I couldn’t go to the shop and asked my husband to return it. In the shop they told him unless I signed they couldn’t give a refund. They would send the item back to Rohan who would issue a refund. A complete waste of our time. I had to go into the shop myself I didn’t want to wait .....why should I. No wonder the high street is deteriorating. They have forgotten customer service values.”

Helpful Report

Posted 5 years ago

“Womens all-time socks, size 6-8, Fabric excellent: warm, smooth, washes well, no toe seam. BUT stretch tpp MUCH too tight! I take a size 7 shoe. My ankle measures 20.5 circumference, which looks normal to slim for foot size, but the elasticated top digs in and reduces circulation. Sadly I shall have to cut down thro the top, have a ragged sock -- and wait hopefully to hear that you may have solved this problem before I buy any more socks from you.”

Helpful Report

Posted 5 years ago

“Hi Rohan, not a bad experience but add some colour to your shirt line , far too drab, I have a red check short sleeve shirt from you that I wear alot. have mentioned this to your customer service . Same for the trousers, add some colour. Long Time Rohan customer since 1979, bought my 1st pair of bags in Long Preston”

Helpful Report

Posted 5 years ago

“I am actually a big fan of Rohan, with the microgrid zip fleece being my favourite item ( I have five in different colours). Sadly this year's range seem to be designed for people with very long arms and I shan't be buying my sixth fleece until the arm length reverts to normal. The microgrid full zip fleece is just the same. The nice man in my local store said that there had been lots of complaints.”

Helpful Report

Posted 5 years ago

“This was a disappointing experience with a company I've previously rated highly. My order was for the winter stretch bags. The garment was of very good quality, but had to be returned because it didn't match the online description which stated (twice) that the trousers had an "elasticated waist". The absence of a zip was the main reason I bought them. I returned them and have received a refund, but am disappointed that there has been no communication from Rohan at all. At worst, I'd have liked an apology and ,at best, a refund of return postage.”

Helpful Report

Posted 6 years ago

“This 2 star rating is due to one overriding fault that I'm finding with all my Rohan tops and now a pair of my Amblers - pilling! I have returned the worst and got replacements but I can't take everything back. I wash everything according to the instructions so I just don't know what to do. Items of my clothing from other sources are not anywhere near as badly affected. I love all the other qualities of Rohan clothing but when a light coloured top pills then it starts to look dirty as well”

Helpful Report

Posted 6 years ago

“As a long time wearer of Rohan goods, (every day), I'm afraid I am disappointed at the recent trend Rohan has decided to take with what I regard as the ultimate tee shirt - the core silver tee. I have noted since the withdrawal of the hardwearing Marl material the subsequent materials used are thinner and do not last as long. (If I wanted a thinner tee shirt I'd get the ultra silver). Each of the latest tees I have purchased now have pulls in them which discourages their wear other than in a work environment - this didn't happen with the Marl material. The very latest effort is quite frankly a disgrace. Gone are the embroidered logos now reflective transfers complete with a go faster stripe on the back and a completely useless zipped pocket. The silver printing will crack in washing and look shoddy - I've got plenty of gym shirts that suffer from this at a fraction of your price! Come on Rohan, what Male wears a tee shirt without either trousers or shorts - which have plenty of pockets. If you want to make a running shirt just bring a line out. Don't destroy an iconic tee shirt. If this trend is the future for Rohan I'm afraid you start to lose loyal customers. As you will gather I am not happy with how you have changed my favourite item of clothing. It all honesty the latest design looks as if it is stocked and sold by Sports Direct! On a positive note the Rohan website, ordering process and delivery are all excellent.”

Helpful Report

(Rohan.co.uk) - Posted 6 years ago

We were sorry to hear that you have been disappointed with your recent purchase of the Core Silver T. Please contact our Customer Service team on 0800 840 1411 or email post@rohan.co.uk and we will be happy to help.

Posted 6 years ago

“Certainly not the product but the delivery. The goods ordered were two pairs of socks. The delivery driver did not deliver the goods on the first attempt because it required a signature, which is fair enough, but I then asked that it be left at a neighbour’s house, and again it wasn’t delivered for the same reason. I then repeated my request for deliver to a neighbour, and on the third attempt, the same delivery man finally delivered the goods. I’m not sure why common sense did not prevail.”

Helpful Report

(Rohan.co.uk) - Posted 6 years ago

“Orders placed online just take too long to deliver - not what you expect”

Helpful Report

(Rohan.co.uk) - Posted 7 years ago

Sorry to hear you have been disappointed with our delivery. We usually quote up to 3 working days, however during sale times this will increase to up to 5 working days. Customers do have the option to use our next working day delivery if the items are required more urgently.

Posted 7 years ago

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Rohan is rated 4.7 based on 8,120 reviews