Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.66

4.7 Rating 8,131 Reviews

93 %

of reviewers recommend Rohan

4.7

Based on 8,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have retuned my item as it was too big a week ago and have had no correspondence or refund.”

Helpful Report

Posted 1 month ago

Thank you for your review, I was sorry to learn that you have not received communication from us regarding your recent return. Purley for your reference, from point of receipt, we ask customers to allow 14 days for refunds to be processed. However, should you wish for us to look into this further, please do not hesitate to contact us on 0800 840 1411 (Monday to Friday 9am-5pm). Kind regards, Rohan Customer Service

Posted 1 month ago

“Rohan or DPD lost my order. Then they promosed to ship from a shop , instead of leaving it where I told them they took it to a post office and cheekily told me to pick it up there. So I rang and cancelled. Rohan has lost a customer for ever.”

Helpful Report

Posted 4 months ago

“I have been a Rohan customer since 1975 , I wear there clothes every day. But I ordered 2 orders this week, phoned customer service on Tuesday after placing 2nd order asking for my orders to be sent by Royal Mail as I live on a Scottish island and they are fastest delivery. I said specifically not to send by DPD as it take far too long to reach me. This morning (Saturday) however I got a message from DPD saying they have received 2 Rohan parcels, I am so angry and disappointed. What has happened to you Rohan? Your staff member said she would personally make sure they would be sent by mail. So after 50 yrs I won’t be ordering again.”

Helpful Report

Posted 4 months ago

“I ordered trousers that were going to be delivered to my address, i made sure when I ordered them my address was confirmed as I knew that the Rohan shop in Oxford had closed a few weeks ago, I wasted 2 mornings awaiting delivery from DHL even telling them a safe place for parcel to be left, The delivery went to the closed shop and I had a message to say the delivery had been refused I am very disappointed with the service as in the past has been very good, therefore I cancelled my order”

Helpful Report

Posted 4 months ago

“Was advised my click and collect order would be available today, it wasn’t”

Helpful Report

Posted 4 months ago

“Extremely disappointing! I was gifted a £150 gift card from my father for Christmas for a pair of walking boots which is all I needed. I ordered size 11 which is the size that I thought I needed but they came up too small so I returned them and requested the next size up! After a wait of over a week they finally got in touch to tell me that a size 12 was not available! I have had a look on their website and currently there are no boots available of any sort in a size 12 and Rohan will only refund the cost back onto the gift card! So I am currently stuck with no boots and a gift card that is totally useless to me. My father keeps asking me what boots I bought with the gift card and will have to explain that I didn’t get any because Rohan is a useless brand”

Helpful Report

Posted 4 months ago

Thank you for your review. I understand this has all now been resolved by our Customer Service team.

Posted 4 months ago

“Appalling service. I was told on Dec30 that the winter bags were on their way to your shop in Edinburgh. Still not received them.”

Helpful Report

Posted 4 months ago

“Terrible boots and poor support .I was given these boots as a present ..sfter 10 walks they delaminated the sole from the body of the boot ..this is a known problem ..google rohan boots fail ..i asked for help but as i have no reciept nohelp was available see pics”

Helpful Report

Posted 7 months ago

Thank you for taking the time to write a review. We were sorry to learn that you had been left disappointed after recent correspondence with our Customer Services Team. This is of course never our intention. Kindly be advised, we have been in touch regarding the fact that these boots have not been carried in our range since 2012. Due to the age of these boots, we would put any damage down to wear and tear. We hope you can appreciate our position. Thank you for your time.

Posted 7 months ago

“Thanks for fast delivery of Heath overtrousers. Unfortunately one of the press studs on the ankle closure broke when I first opened it to try on. Ridiculously tiny and fragile press studs - whatever were your design team thinking of when they passed those off as fit for purpose? Am now going to sew on velcro tabs to replace the studs so a poorly finished garment despite all Rohan's experience in making such kit.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to write a review. We were very sorry to learn that you were disappointed in your Heath Overtrousers and that the popper had broken. Please rest assured that a member of the Customer Service Team will be in touch shortly.

Posted 7 months ago

“I bought a pair of your Dry Ranger trousers on the 12 December 2023 ! Tonight in work the fly zip has broken! These cost £150:00 ! I would expect much, much, better quality for that price, they are not even a year old, plus I now have to walk around with my flies open to all, I will never buy another Rohan product.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to write a review. Please be assured that we value our reputation for making high-quality goods and we were very sorry to learn that you have been disappointed with your Dry Ranger Trousers. Please rest assured that a member of our Customer Service Team will be in touch shortly. Once again, thank you for your review.

Posted 8 months ago

“I am still waiting for delivery of my 'recent order!! I requested delivery by Royal Mail (which would be passed on to An Post) and was told it would be done that way.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to write a review. Please rest assured that a member of Customer Service Team will bit in touch shortly.

Posted 8 months ago

“Not impressed with the delivery system or time taken”

Helpful Report

Posted 8 months ago

Thank you for your feedback. we were sorry to learn that you had been left disappointed with your recent experience. Please be assured, a member of our Customer Services Team will be in touch via email shortly. Thank you for your time.

Posted 8 months ago

“Poor delivery service with DPD, especially in Cornwall. Perhaps someone in Rohan should read all the Google reviews for DPD Roche Depot. Score of under 2. Told that it would be delivered on Sunday, then Monday and Tuesday. Different excuses each day It was eventually delivered on Wednesday, but by then I had cancelled the order. Wasted four days waiting in for the delivery. Rohan refunded my payment, but will not order anything again. Of course no apology, or decent customer service by DPD.”

Helpful Report

Posted 10 months ago

“I have a problem trying to use my on line account, but just getting nowhere. It seems that as a customer I am not allowed to speak to somebody in technical supprt or the IT team”

Helpful Report

Posted 10 months ago

Thank you for your review. We are sorry that you experienced issues online. I understand this has all now been resolved by our Customer Service team.

Posted 10 months ago

“Visiting two south coast Rohan shops and could not find anything to purchase. Looking for your staple ‘bags’ but again the colours, unless one wants to look like Michael Portillo or a BT engineer just about to descend into a manhole, are just outrages. Same with the shirts - casual shirts do not look good with gaping neck collars, where are your button down ones?”

Helpful Report

Posted 10 months ago

“Hi - I spent hours writing detailed/constructive and VERY positive reviews of all my purchases (and there have been many!) but when Rohan switched to the new website last year all my reviews were not copied across. I asked about this and was told that they would be; months later they still have not been copied over. Therefore it seems a waste of my time to even bother giving the company feedback when it just throws them away. I will continue to buy Rohan because the product is excellent but do not plan to do any reviews now.”

Helpful Report

Posted 11 months ago

“Ordered my usual size - but too small. Returned item to your Exeter shop and was informed by the assistant that the trousers I had ordered come up small and she had had to size up when she purchased hers. This should have been stated in the write up when I was purchasing the item and would have saved me time and money”

Helpful Report

Posted 11 months ago

“Sent the shoes back. Poor quality and not a good fit”

Helpful Report

Posted 11 months ago

“What a shame. I used to buy masses of items from Rohan, but ever since their policy of changing the names of garments year on year (in order to appeal to new customers, I was told in my local branch - Oxford), so that you can never find the same garment again easily, I've abandoned them. I have a lovely pair of "swift capri" trousers, with elasticated waist. No longer made, it would seem. My husband has a waterproof lined jacket, very light, that my son admired... Can I find it on the website now? Nope, the name doesn't exist any longer ("Mistral jacket"), or at least not in the same form.”

Helpful Report

Posted 1 year ago

“As a result of shoddy goods and shoddy customer service I was given a £20 voucher "as a gesture of goodwill. " This obviously had an expiry date so having lost all faith in Rohan it was spent on a "cheap " neck warmer to avoid putting anymore money into Rohan's pockets. Rohan's products have become inferior and overpriced, I will not be buying again.”

Helpful Report

Posted 1 year ago

Rohan is rated 4.7 based on 8,131 reviews