Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.65

4.7 Rating 8,398 Reviews

93 %

of reviewers recommend Rohan

4.7

Based on 8,398 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I’ve always thought highly of your products. This order was a lightweight shirt similar to another that I own. The cut was different however, so I returned it with instructions to replace it with a larger size. Duties into the US were $40. Return shipping was $30. It has been returned for a week and I have heard nothing from Rohan but multiple emails requesting feedback. I don’t yet know if I will have to pay another $40 duty for the replacement shirt. Overall a mistake that I won’t be making again, in spite of the fact that I do like your products.”

Helpful Report

Posted 3 days ago

“Too many unacceptable price changes”

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Posted 1 week ago

“I bought trousers and shirt for my husband in Rohan sale at Kingston using my credit card confirming at point of sale they could be refunded if not suitable. The trousers were not the right style and my husband returned them along with the receipt and my credit card so refund could go back to the account used for payment. He was refused a refund as i, as card holder, needed to be present. At the time of purchase I was not advised that only I could get a refund, or that I could have had a gift receipt to enable the wearer of the purchased clothes to get a refund. I feel very grumpy about the whole incident and am unlikely to purchase any spontaneous item for other people from Rohan in the future.”

Helpful Report

Posted 2 weeks ago

“No rating given as the item has not been delivered to me yet. I have submit a star rating before I submit. I have no option but to click one star today.”

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Posted 3 months ago

Thank you for your review. Our review emails are sent automatically and, on this occasion, it looks like the request was sent before your order was delivered. I can see that your order has now arrived, and we really hope you’re enjoying it. If there’s anything at all we can help with, please don’t hesitate to get in touch.

Posted 3 months ago

“I purchased a Valan Barricade jacket from you on 20 Feb to replace a 25 year old Rohan jacket which had served me well after many miles of use in tough conditions. I am delighted with the Valan - excellent design and functionality - pure Rohan!, but..... in good faith I paid the full price for the jacket (£350) and was pleased to do so given the quality on a new line. However, I was really shocked to see your latest offers email of today, offering the Valan at £245 - a whopping 30% discount!! I fully appreciate that you are running a commercial business, but to find this kind of reduction after a month on sale, is pretty astounding. As a loyal customer of Rohan, I feel annoyed to say the least, in that I have paid £105 premium on a new line when you discount the product by a high margin in less than 30 days!”

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Posted 3 months ago

“A very dissatisfied long term customer. Profit is more important than quantity. Rohan please rethink.”

Helpful Report

Posted 4 months ago

“Sadly, we have had a poor experience with our latest order. We'd ordered on 25th February 2 items to be delivered to our home. Checked after 2 weeks to query non arrival. Was told it looks like the Post Oofice have lost the parcel and the goods would be replaced. Asked this time to deliver to the local Trentham store. Rang on the 12 March to query again to be told goods have not left the warehouse yet. As of today, still no parcel! We have always had good service in the past, so must just be an one off.”

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Posted 4 months ago

“I can’t believe you have stopped producing bags !! This was the product that made your name! It’s a disaster”

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Posted 5 months ago

“Product is very good but delivery extremely poor. I knew I would be out so left instructions with DPD, who to really ignored them and left the package on my front door step!”

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Posted 5 months ago

“Store didn't have my size so ordered for delivery at home. Two weeks later I followed up and was told I hadn't paid. I proved I had. I was given various pieces of contradictory information over the following weeks when I had to continue to follow-up. It took 27 days from order and paying until delivery with a lot of input from me.”

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Posted 5 months ago

“I have returned it but had no acknowledgement.”

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Posted 6 months ago

“The bag it packs in is way too small, the fastening is silly, i have another back pack which is a rohan one and much better. Tbh i wished i hadnt ordered these as gifts, if it wasnt for the fact one is opened, i would have returned Its impossible to return it to its small case”

Helpful Report

Posted 7 months ago

“Love the pants, but Rohan needs to be transparent about import fees. I dont recall the web portal showing it and there is no mention on my receipt.”

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Posted 7 months ago

“Bought a coat for my husband as a gift and after a week it was already broken one button. Very poor material.”

Helpful Report

Posted 7 months ago

“By the word 'Jumper' I was expecting as garment that would be warm. Wearing a typical Rohan T Shirt I find very little added warmth. I appreciate that this 'Jumper' is light weight, but the close machine knitted construction does not provide any warmth whether is a windless day or not. Merano Wool on this occasion does nothing. I have lots of Rohan clothing and wore exlusively Rohan when I walked the Pennine Way for charity, but this garement would not be worth it's weight in lead let alone gold. Sorry Rohan, on this occsasion you got it wrong.”

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Posted 7 months ago

“I was hit with an $80 customs fee. I'm watching my credit card to be sure this wasn't fraud - the DHL order number matched my order number ... the charge was huge, relative to the two-pants order. I have a lot of Rohan clothing, but won't be ordering again, Assuming this is the terrific for U.K. merchandise shipped to the US.”

Helpful Report

Posted 8 months ago

“Hi. Nothing went wrong, but I was disappointed that my new Microgrid jacket (Shadow Blue), received today, DID NOT have an inside zip pocket. I bought one last year in Harrogate (Turquoise) which DID have one. This was a great improvement on all my others (Red, Royal Blue, Grey, Green and Orange). Love them all. But why no inside zip pocket this year?”

Helpful Report

Posted 8 months ago

Thank you for your question. The internal pocket on our Microgrid jacket was removed following customer feedback received by our Design team. We’re sorry for any disappointment this may cause, and we truly appreciate you taking the time to share your thoughts. I’ve passed your feedback on to our Design team for their consideration.

Posted 8 months ago

“thank you Sophia recover Email: sophiamaddison270–@gmail.com”

Helpful Report

Posted 11 months ago

“In spring this year I purchased some mens 'Bag' hiking shorts and have been very pleased with them, so when I noted they were in the sale I took advantage of buying 2 more pairs. Having worn one of the new shorts I noticed they didn't fit as well as the original shorts I purchased in store at Marlow. After further investigation it appears you have change the material used for the shorts, now with no elastane in the blend but you have kept the name of the short the same. Frankly this is at the very least deceit if not subterfuge using a vastly inferior quality material and claiming the shorts are the same style. Shame on you Rohan!”

Helpful Report

Posted 11 months ago

“I have retuned my item as it was too big a week ago and have had no correspondence or refund.”

Helpful Report

Posted 1 year ago

Thank you for your review, I was sorry to learn that you have not received communication from us regarding your recent return. Purley for your reference, from point of receipt, we ask customers to allow 14 days for refunds to be processed. However, should you wish for us to look into this further, please do not hesitate to contact us on 0800 840 1411 (Monday to Friday 9am-5pm). Kind regards, Rohan Customer Service

Posted 1 year ago

Rohan is rated 4.7 based on 8,398 reviews