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Rohan Reviews

4.7 Rating 7,553 Reviews

94 %

of reviewers recommend Rohan

Company Reviews

Product Reviews

4.7

Based on 7,553 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 19th March 2024

Rohan 5 star review on 16th March 2024

John Briggbolton

Rohan 5 star review on 16th November 2023

Elizabeth Fisher

Rohan 5 star review on 2nd February 2023

Rohan 5 star review on 7th December 2022

Rohan 5 star review on 6th October 2022

Rohan 5 star review on 7th August 2022

43

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a result of shoddy goods and shoddy customer service I was given a £20 voucher "as a gesture of goodwill. " This obviously had an expiry date so having lost all faith in Rohan it was spent on a "cheap " neck warmer to avoid putting anymore money into Rohan's pockets. Rohan's products have become inferior and overpriced, I will not be buying again.”

Posted 1 week ago

“I visited my local Rohan Store ( Stony Stratford)this morning and was interesting in trying on a pair of trousers (£80.00) They didn’t have my size in stock (16) but made no effort to offer to get them in for me. This is not the first time that this has happened in this store. They are happy to get them if you pay up front but surely it’s good retail practice to try to keep the customer coming back. I have at least 10 pairs of Rohan trousers so was a loyal customer ( and local to the store) but if that’s the level of customer service they offer I might take my custom elsewhere.”

Posted 1 month ago

We were sorry to read of the recent experience. We would hope that every encounter with our customers is a positive one. I'm sorry on this occasion the was not the case. A member of our Customer Service team will be in touch to discuss this in more detail shortly.

Posted 1 month ago

“The one star is to express my disappointment that Rohan no longer sell men's briefs without a fly opening. For some 20 years Rohan has been my 'go to' shop for casual, active and holiday clothes including underwear. Along with many older men, particularly those like me who have had prostate surgery, I now need to wear a pad inside my underwear. Rohan briefs (without a fly opening) had been perfect; a fly opening is not only redundant but also I find doesn't hold the pad in position and can be uncomfortable. Given the publicity around King Charles's prostate surgery and with TENA (a pad manufacturer) advertising their 'mens' lines on TV during this year's Six Nations rugby tournament there is thankfully greater awareness about men's pads.. I would urge Rohan to reinstate at least one line of briefs without a fly opening - and my vote would be for the ''cool silver briefs'.”

Posted 2 months ago

“I cannot select a product I like when the screen is partially obscured by the flashing pop up pictures on your attempt to get me to sign up for emails. This is a very tacky feature not fitting for a website selling quality products”

Posted 2 months ago

“My package was delivered by DPD to a random address a quarter of a mile away (no explanation was offered for this!) and after calling Rohan I tried unsuccessfully on four occasions to retrieve the package from the wrong address. Rohan then agreed to send a replacement but then the original package reappeared via DPD and my attempts to get Rohan to stop the replacement failed so I then had two packages delivered. Given what had happened before I cancelled my planned trip out for the second (now unwanted) delivery fearing more delivery problems if I wasn't in! Rohan understandably wanted the replacement one back, so after numerous emails, I had further hassle associated with posting these back to Rohan. Lots of apologies from Rohan but other than a refund of the original postage cost no real recognition that I had experienced endless hassle through no fault of my own. Not impressed and don't think I will order online again!”

Posted 4 months ago

“We own many Rohan items and have generally been satisfied. However our new Insect Shield trousers, purchased from our local store, didn’t adequately protect us from insects/mosquitos- got bitten after just a couple of hours out wearing them. Very disappointing as product quality is usually so good. No offer of exchange or refund from Rohan customer services, just the comment that they were sorry to hear we were disappointed.”

Posted 4 months ago

“Oboz Katabatic Low B Dry: advertised as waterproof. My shoes were categorically not waterproof. I had a wet sock after a short walk through damp grass. This was the first time these shoes had been outdoors. Staggering failure for a £150 product.”

Posted 5 months ago

We apologise for your disappointment with the Oboz Katabatic Low B Dry shoes and the inconvenience you've experienced. Our team is dedicated to quality and we're sorry for the issues you have encountered. We are concerned to hear about the waterproofing problem with your new shoes. We stand by Oboz and know that they conduct rigorous tests. With that said, please contact us at post@rohan.co.uk or call us on Freephone, 0800 840 1411 (Monday-Friday,9:00-17:00) so we can get this resolved. Thank you for your time.

Posted 5 months ago

“Their products are of very high quality. It's a pity the IT skills of their web designer are so far below that. So many bugs in the ordering system. Don't try to pay with Paypal as you will waste a whole day of your life.”

Posted 6 months ago

“Really bad fit for me (though I do have difficulty with finding an appropriate sandal strap fitting) so had to return them. As I didn’t actually experience wearing them, I can’t really comment on how they might perform.”

Posted 8 months ago

“An extremely rude shop assistant in the Cambridge store became aggressive and defensive when I pointed out that the red label on an item which claimed 25% discount was false, since the discounted price was only 12% off the original price. This is false advertising. She proceeded to raise her voice and snatched the item away. The store looks messy. This is not great service at all and certainly not expected. In a climate of austerity, Rohan should be less complacent, as well as get their false price claims removed.”

Posted 8 months ago

Thank you for taking the time to share your feedback with us. As per our previous correspondence, we deeply regret the less-than-ideal experience you encountered during your visit to our Rohan Cambridge store. We truly value your patronage and take your concerns seriously, as they help us refine and enhance the quality of service we provide. We understand the frustration caused by the pricing, and we thank you for your understanding that such oversights can occur unintentionally. We want you to know that we are addressing this issue to prevent future discrepancies and ensure transparent and accurate pricing. At Rohan, we are committed to continual improvement, and this incident will be treated as an opportunity for growth. We will be conducting a comprehensive review and implementing any training requirements to ensure our staff consistently deliver courteous and attentive assistance to every customer. Thank you again for your feedback.

Posted 8 months ago

“Wonderful clothes - Woeful staff 29 July 2023 11:00 I’ve just had an experience in Rohan Cambridge which I never expected. I was looking for Bag Shorts in the sale and noticed that some shorts with a 25% off label were priced at £57, reduced from £65. This is a reduction of around 12%. I took these to one of the female assistants who shall remain nameless (more on this later) and pointed out the error. She became quite defensive saying ‘oh, that’s human error. We get a lot of that.’ She confirmed the price at £57. I asked for another size and if they had other colours and the gentleman assistant was quite helpful in searching the stockroom for my size etc. My partner arrived who, in her professional role, knows a thing or two about false advertising. We both advised the staff to remove the 25% off labels to which we got no effective reply. When we looked to see how the label might come off, the shorts were snatched from us and the unnamed assistant (more on this coming soon) said ‘well that has crossed the boundary’ followed by further words implying we were breaking the law or at least unworthy customers. We were both quite shocked at the personal insults, dismissive attitude and snatching of goods. We left the shop without purchasing anything. After discussion we decided that we would complain about the unnamed assistant, and I went back in to ask her name. She started ranting about feeling uncomfortable and us oppressing her and refused to give her name. When I explained why I wanted her name the other, much younger, female assistant joined in and they ganged up on me, making it very clear I had no right to ask for a name. I pointed out I could simply take a photograph of the (still unnamed) assistant and then all hell broke loose, and this time I was very definitely told I was breaking the law. We left - but I do have the photo. As we left, the unnamed assistant said ‘I had a feeling about you from the moment you walked in’. In these days of social media, such abysmal customer service should not exist, and Rohan needs to address it.”

Posted 8 months ago

We would like to extend our sincere gratitude for taking the time to share your feedback with us. As per our previous correspondence, we deeply regret the less-than-ideal experience you encountered during your visit to our Rohan Cambridge store. We truly value your patronage and take your concerns seriously, as they help us refine and enhance the quality of service we provide. We understand the frustration caused by the pricing inconsistency on the Bag Shorts, and we thank you for your understanding that such oversights can occur unintentionally. We want you to know that we are actively addressing this issue to prevent future discrepancies and ensure transparent and accurate pricing. At Rohan, we are committed to continual improvement, and this incident will be treated as an opportunity for growth. We will be conducting a comprehensive review and implementing any training requirements to ensure our staff consistently deliver courteous and attentive assistance to every customer. Should you decide to pay us with another visit, please know that we are wholeheartedly committed to exceeding your expectations. Please don't hesitate to reply to my previous correspondence via email if you have any further questions or concerns.

Posted 8 months ago

“I've tried to post a one star review using ordinary language directly related to walking specific clothing which they refuse to publish and only admit this when asked but don't explain. Customers have a right to post disappointment, otherwise what is the point of having a review?”

Posted 9 months ago

“An update to a previous one star experience I placed here in the last week. My parcel should have been delivered on 4th March but DPD never received it. I was promised a delivery by Rohan on Tuesday - nothing. DPD still hadn’t received it. Contacted Rohan for a reimbursement which I got and a return to consigner marker. THEN on 11th March DPD received the parcel at Hinckley and transferred it overnight to Preston. 13th March DPD told me it might already be on a van for delivery to me. We agreed that DPD would try to intercept it but if it did get to me I’d drop it off at Rohan, Keswick, when I visit the market on Thursday. Looking at DPD they’ve managed to pull the parcel off delivery. Rohan’s on time deliveries and accurate orders is a myth and woefully bad customer service. I’ve since been to Regatta to get new hiking trousers to tide me over. I am now a lost customer to Rohan and won’t touch their products again. Back to Rab via Cotswold outdoor, Keswick this Thursday.”

Posted 1 year ago

“Already spoken to customer service. On line order last Thursday paying extra for a Saturday delivery. It didn’t happen. DPD not received the parcel. CS on Monday told me the delivery would be today- Tuesday. Still no delivery and DPD at 1pm still hadn’t received the parcel to be able to deliver. Cancelled the order even when I was offered the goods free of charge including a full refund. I’ve spent at least a £1000 in the last twelve months online and in the Keswick store. No more. I hate bad customer service. Two chances and your out. Back to Rab.”

Posted 1 year ago

“Be warned, I have a Rohan Arran jacket in which the zip was always stiff to join up and take apart. I contacted customer services, returned the jacket but was told they couldn't replace the zip in-house as they don’t have the equipment for it. Plus, as it was a waterproof repair it was outside their guarantee, so I would have to pay for it. I have asked for the jacket back and will have it repaired locally.”

Posted 1 year ago

“i took delivery of a journey jacket and trousers today , what on earth has happened to rohan sizing and quality . the jacket was originally £260 but £100 in the sale , to only have the jacket half lined it looks so cheap , all bells and whistles for hidden pockets but come on rohan standards slipping , i could get a top quality suit fully lined for £260 in cheshire oaks , the trousers were 32reg but as slight a build am i there was no way these trousers were going to fit around my waiste , to tight by a mile , who on earth checks the sizing on rohan goods these days. these are not the first products with poor sizing in recent times and judging by other reviews i am not on my own saying this . i have bought rohan for over 20 years and have noticed a steady decline in rohan quality. get your act together rohan , if your going to increase your prices atleast improve quality , you were brilliant in the 90s and 00s .”

Posted 1 year ago

“Very disappointed, shop was very cold. First time I’d been to this store, won’t return Gentlemen was more interested in his phone than helping me!”

Posted 1 year ago

“I am unable to send an email to the UK to notify them I did not get my order. I do not have ability to contact them by phone. They did not verify my residential address before shipping and the post office box in town refused it. DHL said they handed it over to a third party to deliver but could not tell me who the company is. The post office said it was not them. UPS said it was not them.”

Posted 1 year ago

“Poorly designed and fitting trousers. Returned them and heard nothing more. A cool £95 down the drain. Learned my lesson - never again!”

Posted 1 year ago

“I asked you a question about your clothing last month. You didn't reply. Surprising and disappointing.”

(Rohan.co.uk) - Posted 1 year ago

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Rohan is rated 4.7 based on 7,553 reviews