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Rohan Reviews

4.7 Rating 8,120 Reviews
93 %
of reviewers recommend Rohan
Company Reviews Product Reviews
4,728
 Metrics Info
4.7
Based on 8,120 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Rohan Reviews

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

Write Your review

Rohan 5 star review on 28th December 2024
Sue.
Rohan 5 star review on 29th July 2024
Jonathan Hanson
Rohan 5 star review on 19th March 2024
Norman
Rohan 5 star review on 16th March 2024
John Briggbolton
Rohan 5 star review on 16th November 2023
Elizabeth Fisher
Rohan 5 star review on 2nd February 2023
Ridzuan Farouk
Rohan 5 star review on 7th December 2022
Andrew Guest
45
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Linda Fulford
Verified Buyer
“I returned my purchases as they were too small. On a visit to the Norwich store, my husband failed to find trousers to fit. Both of us found the trousers too tight on the legs. We have been customers for many years and consider that you are trying to appeal to younger people. We will give up looking to buy from you.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“You had good products but it is no longer the case!”
Helpful Report
Posted 1 year ago
Andrew Davies
Verified Buyer
“I am a big Rohan fan and have 11 items of clothing so was delighted to see a new base layer top at a greatly reduced price. I ordered medium as I have 5 medium garments (Dale top and microgrid fleece) Sadly when it arrived this medium was nothing like my other tops. Sleeves were 3 inches longer and length of garment 3 inches longer. It’s as if this was a different size to tops I have. So had to send it back. Now 5 working days later I still have not had the credit. Very disappointing and I don’t think I will ever buy again via mail order. It’s frustrating. Thanks.”
Helpful Report
Posted 1 year ago
Derek Morton
Verified Buyer
“Outdated and out of touch methodology in order to allow customers to purchase e-gift cards as a gift to others. Their system lacks the ability to send an e-gift card to the intended recipient, only to yourself. Also, the e-gift is sent to you immediately after you pay. Most modern businesses trading online and shop front have a system where one person can buy an e-gift card and have it transmitted to the intended recipient on the date (and sometimes time) of their choosing.”
Helpful Report
Posted 1 year ago
John East
Verified Buyer
“The boots were awful, I normally take size 8 so I bought 8.5 wide so I could wear thicker socks. They were tight and very stiff, terrible quality. I spoke to your Customer Services about you taking the £10 gift card off the boots refund price even though there were two other items which I kept. I was told that it was a voucher and not a Gift Card as it is stated on the card!”
Helpful Report
Posted 1 year ago
Dear Mr East, Thank you for your email. I was sorry to read that you have had cause to be disappointed with your recent experience with Rohan. We would like to discuss this matter with you further and it would be greatly appreciated if you could contact us on 0800 840 1411 between the hours of 9am-5pm, Monday to Friday. Alternatively, if you would like to email us at post@rohan.co.uk with the best time to contact you and a suitable daytime telephone number, we would be more than happy to reach out to you to discuss this further. Again, please accept my apologies for any disappointment caused and we hope to speak to you soon. Kind regards, Customer Service
Posted 1 year ago
Avri Simpson
Verified Buyer
“Good material, good design spoilt by the cut of the pattern. the front is cut much shallower than the back of the trousers, therefore causing a tightness around the crotch. The rest was a perfect fit.”
Helpful Report
Posted 1 year ago
Mary McKenna
Verified Buyer
“I found the service from your call centre excellent unfortunately I can't say the same for the clothing I ordered two lots trousers size 10 one was to small the other to large I have struggled to find clothes that fit one of the last things I ordered was impregnated with chemical that I didn't realise but the worst bit was it warned not to wash with other clothes .How dangerous was it . So I hope last thing I have ordered will be ok because I am fed up trying to find something so I can use up a credit note .”
Helpful Report
(Rohan.co.uk) - Posted 2 years ago
Ros Corke
Verified Buyer
“My recent order split between your warehouse and a store. The store got it wrong. The order and accompanying form clearly stated the size required and the store sent the wrong size. This has meant I’ve had to organise a return and still have not received a replacement. Not impressed.”
Helpful Report
(Rohan.co.uk) - Posted 2 years ago
Richard Collins
Verified Buyer
“Online ordering process was fine but when I went to collect my purchase from Rohan Manchester store the experience was very disappointing. Three members of staff standing around talking to each other and not interested in me as customer. Didn't listen to what I said and made no effort to engage with me about products on sale in shop (which I would have been interested in if the staff had made any effort)”
Helpful Report
(Rohan.co.uk) - Posted 2 years ago
David Baggaley
Verified Buyer
“As dedicated RA members, both my wife and I have used Rohan for many years and during that time we have found the styling gradually becoming unfashionable and in particular, I've always found it difficult to find trousers with a comfortable fit. The weight and quality of the material now used for "mid-layer" clothing is no longer up to Rohan's previous quality.”
Helpful Report
(Rohan.co.uk) - Posted 2 years ago
PETER CLAYTON
Verified Buyer
“Sadly found that the Winter Fusion trousers were a much tighter fit than my normal 38 reg, Tried on 40 reg but found them too restrictive compared to the normal Fusions. Why, oh why, don't you bring back the traditional Fusion trousers? I know of other people who would love to have them back as well as myself.”
Helpful Report
(Rohan.co.uk) - Posted 2 years ago
Jean James
Verified Buyer
“I purchased a £90 hat (which was reduced to £72 and when it arrived it looked as though it had been sat on,. It wasn't in a bag only the bag it was posted in,. I have complained as it was a Christmas present, and was offered £20 allowance. I really not happy with the service.”
Helpful Report
(Rohan.co.uk) - Posted 2 years ago
Anonymous
Verified Buyer
“I am a very big fan of Rohan and always look to them first for clothing. They are well-made from high-tech materials and are first-rate for upper-body garments (shirts, jackets etc). Sadly, they are terrible for trousers, at least for me. I am 6ft 2" which means that not only am I taller than average but also, and this is the bit Rohan does not understand, longer in every other dimension too. They make trousers which are supposedly 'long fitting' but they are not. They know about the need for the inside leg to be longer, but don't understand the need for the rise to be two to three inches longer too. Just to compound the problem, there is no consistency between their lines. I have one pair of Rohan trousers (Trailblazers) that fit perfectly, but only one. Every other type I have tried has been way too short in the rise making them unwearable.”
Helpful Report
(Rohan.co.uk) - Posted 2 years ago
Eduardo Poggi
Verified Buyer
“My experience with the purchase attempt was very bad. I didn't get what I wanted. I had to communicate by phone twice, they informed me of situations that later did not happen, charged me the product price twice (which were reversed). And finally, I couldn't buy the jacket I wanted, because didn't have size L at the store! A real pity, because their products are excellent.”
Helpful Report
(Rohan.co.uk) - Posted 2 years ago
Ruth Ellam
Verified Buyer
“Just ordered 2 fleeces but returned both. Thought the design of both rather uninspired and the sleeves over long ( something I've noticed before with your fleece etc) .The materials were good though. I don't think I will bother with online shopping with Rohan as I find it a disappointing experience - safer I think to visit one of your shops.”
Helpful Report
(Rohan.co.uk) - Posted 2 years ago
James Scobie
Verified Buyer
“I have received the two jackets I ordered which were delivered promptly and are as advertised. However these items of clothing are manufactured in China. So much for your ethical trading policy. For ethical trading you mean “ minimal manufacturing costs and maximum profit margins” You are also shipping goods half way around the world when Northern Ireland is a short distance away. What about the environment? You mention that you have manufacturing facilities in Portugal and Northern Ireland, so I assume that China is cheaper and the mention of European facilities is to distract customers. Many other companies source goods from Asia but at least most of them don’t brag about their ethical trading policy.”
Helpful Report
(Rohan.co.uk) - Posted 2 years ago
Anonymous
Verified Buyer
“Ladies clothing seems to have become very masculine- especially the Shoreline Polo-and drab. Recent purchases have been returned as sizing is small and features like zips on side pockets have disappeared! Colours leave a lot to be desired too! Maybe it's an age thing and I will have to now(unfortunately) look elsewhere as I cannot see myself wearing sunshine orange and rosewood pink!!”
Helpful Report
(Rohan.co.uk) - Posted 2 years ago
Glenn Bald
Verified Buyer
“The staff in shop are lovely, as is the shop. Online purchasing was simple and efficient. The material, cut and stitching on the jacket are excellent. Why then 2 stars? I bought the Rohan Kendal Jacket/Coat. It has the worst zip of any article of clothing I have ever seen. I will break. I have only worn it twice and am already worried it will break. It takes about 4 attempts to get it to zip. Perhaps 2 stars is unfair but I would have 2nd thoughts of buying again.”
Helpful Report
(Rohan.co.uk) - Posted 2 years ago
Si Whitehead
Verified Buyer
“Not sure what the problem is with sizing . Everything used to be fine , now can’t trust the size( label).only way is to visit a shop . But that doesn’t work with sale items . Come on Rohan”
Helpful Report
(Rohan.co.uk) - Posted 2 years ago
CAROLINE James
Verified Buyer
“Not for me . Both returned , very low content of Merino Too much polyester which feels awful for me personally.”
Helpful Report
(Rohan.co.uk) - Posted 2 years ago
Rohan is rated 4.7 based on 8,120 reviews
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