Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.66

4.7 Rating 8,243 Reviews

93 %

of reviewers recommend Rohan

4.7

Based on 8,243 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Customer service very poor.I was in store ,in York to buy a waterproof coat and a waterproof trousers . I thought that I will get help to choose my coat but actually one of the staff member said that that they don’t have the coat in store anymore and she can’t get it for me. Store messy”

Helpful Report

Posted 7 years ago

“Voucher system just does not work - previous one £40 apparently just has expired (twelve month time limit in smallest of print - very nice indeed, how pleasant to find this out when trying to buy online), as a gift... Current one (£50, purchased by my wife about a month ago), just tried to buy jacket in the sale - mysteriously, the £50 amount showed, then instantaneously disappeared. Now `locked/expired`.... The poorest and most cynical way of gouging money from customers given as `gift`. The `gift that just keeps on giving` - to Rohan. Do not buy vouchers. A long standing and now angry customer - David Gill at gilldglg@aol.com .”

Helpful Report

Posted 8 years ago

Sorry to hear you've had problems with our gift cards. If you'd like to contact our Customer Service team they will be able to help resolve any issues. You can email them on post@rohan.co.uk.

Posted 8 years ago

“More fashion than function.”

Helpful Report

Posted 8 years ago

“I find the website not at all easy just asked for Pathway Cardi womens I had a message to say you did not recognise it??”

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Posted 8 years ago

“Unable to place an order multiple attempts to enter valid credit card info kept recycling”

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Posted 8 years ago

“Cannot unsubscribe from far too many emails”

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Posted 8 years ago

“I bought a Dry Delta jacket recently. Within a couple of weeks one of the poppers on the sleeve broke. This is a nice jacket spoilt by using cheap plastic poppers which don't last five minutes. Metal poppers or Velcro would be much better.”

Helpful Report

(Rohan.co.uk) - Posted 8 years ago

“I went to the shop to pick up my order - a special trip. it was not there as they said the bank holiday meant the order would take longer, though I had not been informed of that. The staff really didn't seem to care, and in an empty shop I felt that they really wished I wasn't bothering them. I tried on the same garments in the shop that I had ordered and they did not fit - but the staff would not return the parcel without me going in yet again to reject it! So I have to make another trip to the store before I get a refund. Not ordering from Rohan again - the clothing is hard wearing, the service pretty poor.”

Helpful Report

(Rohan.co.uk) - Posted 8 years ago

“I was disappointed in the sizing of both pairs of trousers and took them to York to return to you. I bought another style trouser in the same size as ordered on the Internet, no problems. So only ended up with one full price trousers! I never have success with the Souk!!!!!”

Helpful Report

(Rohan.co.uk) - Posted 8 years ago

“I have been buying Rohan products for years both in store and online. The delivery did not take place and i had to make a 50 mile round trip to try and pick up my product after the correct address hadn't been provided to the delivery company. When I go to their hub I was informed that it was in fact at a different location approx 60 miles from where I had attended. At that point I gave up and having told DPD the correct location it was delivered the next day. The upshot of this was that I didnt receive the product for 7/8 days. Unsatisfactory given your company delivery policy. James Mathieson.”

Helpful Report

(Rohan.co.uk) - Posted 8 years ago

Sorry to hear of your disappointment. If you'd like to contact our customer service team directly to discuss further.

Posted 8 years ago

Rohan is rated 4.7 based on 8,243 reviews