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Rohan Reviews

4.7 Rating 7,575 Reviews

94 %

of reviewers recommend Rohan

Company Reviews

Product Reviews

4.7

Based on 7,575 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 19th March 2024

Rohan 5 star review on 16th March 2024

John Briggbolton

Rohan 5 star review on 16th November 2023

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Rohan 5 star review on 2nd February 2023

Rohan 5 star review on 7th December 2022

Rohan 5 star review on 6th October 2022

Rohan 5 star review on 7th August 2022

43

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This has to be the worst garment put togather by this company. Cheepy sewn.”

(Rohan.co.uk) - Posted 3 years ago

“I have been a good customer of rohan for many years so I was disappointed when I was about to order a cap online I was to be charged nearly £4 for delivery, the cap was £25 and could fit into my pocket, no thanks”

Posted 3 years ago

“I am trying very hard to buy a pair of Rohan trousers. I have forgotten my username and password and just can’t pass go! So frustrated, may have to resort to Arabs.”

Posted 3 years ago

“Just purchased a Downtown coat.29th January 2021 ordered Wednesday 27th arrived Friday arrived 29th January.Wonderful service.I wore the coat the day it arrived.Excellent value.Age over 65,”

Posted 3 years ago

“One of the items did not fit so we wanted to return it , reading conditions of return we understood if we returned part order we would have to pay postage but if we returned complete order it would be free - so we returned complete order but was still deducted £3.95 so will not be ordering from Rohan again the order was for £149.95 not a trifle amount!!!!!”

(Rohan.co.uk) - Posted 3 years ago

“Ordered a coat which I needed to exchange for a size larger. Am still waiting for delivery of second coat”

(Rohan.co.uk) - Posted 3 years ago

“DPD lied, saying they'd tried to deliver. Door bell works, in at scheduled time. Not happy.”

(Rohan.co.uk) - Posted 3 years ago

“Trousers were fine, with duty and courier charge the goods cost Eur 79 extra. I would not have bought these if I was aware of this. Other companies are paying EU duty and not passing on to customers. Poorly managed.”

(Rohan.co.uk) - Posted 3 years ago

“Got wife pair of wellies think beginning of lockdown last year within a short while can’t remember which boot but one of thm tore at the top - so phone up got new pair sent out think my wife sent photo of damage? All good - except several months later started getting calls myself & my wife from Rohan “ why weren’t faulty boot not returned”? Explanation at the time early on in Covid lockdown was an unknown time re the virus and sending back was not straightforward & this seem to be accepted then But then months later we are made to feel like we are at fault! Have bought many Rohan items over the years but this was not good Rohan ‘PR’ Also the merino range Rohan now offer is very poor standard compared to when the merino underwear ect was pure merino and well designed ie new style merino mixed with man made product boxer shorts uncomfortable design and feel very synthetic rubbish”

Posted 3 years ago

“The jacket I bought seemed to be cut to a smaller size than the jacket I bought 18 months ago and so I returned it. It was received by Rohan a week ago and yet I have still not had my money refunded. Very unimpressed.”

(Rohan.co.uk) - Posted 3 years ago

“My wife bought a pair of gloves for £20 S/M Vital gloves. She has worn these gloves and is very disappointed by them. They are thin and did not feel warm in the cold weather. She has medium size hands yet the gloves do not fit snugly. They are loose and do not fit securely round the tips of the fingers. They are not a precision fit and would be even looser on small hands. One could by a pair of gloves like these for about £6.00 I am a great fan of Rohan clothes for myself and think my wife has been most unlucky in her purchase.”

(Rohan.co.uk) - Posted 3 years ago

“Came quickly for the time of year but the medium was way too small. Smaller than the measurements quoted and ended up braking one glove getting it off. They are both in the bin now. Looked good quality though.”

(Rohan.co.uk) - Posted 3 years ago

“Not received yet”

(Rohan.co.uk) - Posted 3 years ago

“Went to the Preston store (11/12), woman who served me was so rude and snotty and had absolutely 0 customer service, the clothing itself is always good though but this has put me off ever using them again”

Posted 3 years ago

“Very disappointed the style and cut of trousers has been altered . I have 4+ other pairs over the years. So so disappointed will not be a returning customer , have been a loyal follower over the years .”

(Rohan.co.uk) - Posted 3 years ago

“Bought Rohan for many years but have been forced out due to ridiculous decision to stop selling size 8/XS. Why why why???”

Posted 3 years ago

“The goods are fine. What is rubbish are the follow up marketing emails. By clicking unsubscribe I was taken to further marketing pages. It took a direct contact to get the emails ended.”

(Rohan.co.uk) - Posted 3 years ago

“Purchased a new Windshadow jacket but I am returning it immediately. I have had one of these for some years, it's been all around the world with me and been a very useful piece of kit. I wanted a second one in a different colour. But the new version does not compare to the one I already have; the material is far less robust and the zip is now a flimsy plastic one instead of metal (and didn't work!). Been a Rohan customer for 20 years but increasingly concerned about the deteriorating quality of some of their clothing; will be looking at other brands now.”

Posted 3 years ago

“Rohan is not what it pretends to be. The sizing is almost random. Every single item has to be tried on. A small may fit in one but you may need a medium in another. The expensive fleeces may have a nice design but the fabric pills up even more that a cheap fleece from a supermarket. I have the evidence. I also bought one of the Rohan walking jackets. Problems started in a few weeks. 1 the map pocket is too small fir an OS map 2 the plastic press studs break off at the base. 3 the fabric is not colourfast and fades where your hand rubs down the front and in a patchy pattern throughout. With a year mine looked really shabby. The bags trouser are a weird fit. I have a pair if those also. The constant sales and price cutting illustrates that the prices are fictional. The customer services may be trained to sound contrite but so far none of my problems have been resolved. They are deliberately obstructive even if polite.”

Posted 3 years ago

“The staff at the durham store have a bad reputation of being rude to other staff and customers a very unwelcoming environment. The man who works here is very rude and treats his staff appaulingly. He can be over bearing and as a customer feel pressured to buy things. He has also had customers waiting at the door through lack of communication.”

Posted 3 years ago

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Rohan is rated 4.7 based on 7,575 reviews