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Rohan Reviews

4.7 Rating 7,575 Reviews

94 %

of reviewers recommend Rohan

Company Reviews

Product Reviews

4.7

Based on 7,575 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 19th March 2024

Rohan 5 star review on 16th March 2024

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Rohan 5 star review on 16th November 2023

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Rohan 5 star review on 2nd February 2023

Rohan 5 star review on 7th December 2022

Rohan 5 star review on 6th October 2022

Rohan 5 star review on 7th August 2022

43

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the goods has deteriorated substantially over the last few years. Eg I have purchased Rohan’s bags both for my myself and my family many times over the last twenty years. I’ve now stopped buying them as the colour fades and an orange base colour shows through within a few months. Initially I returned the bags and they were replaced with an apology. However the replacement bags soon faded. I returned them but yet again they faded within a couple of months- I gave up and now purchase an alternative brand”

Posted 3 years ago

“A suggestion for trousers - give the width measurement at the bottom hems. That will give a good idea of straight or slim legs. I was interested in the straight leg jeans until l read the reviews - it seems they are slim/tapered, not straight leg.”

Posted 4 years ago

“gift card didn't work”

Posted 4 years ago

“Could you make it any harder for Australians to buy a voucher for a UK friend? My wife spent 1/2 an hour trying to buy a 100 GBP gift voucher but you continually charged 25 GBP postage. I then have had to spend at least another 1/2 hour acquiring said voucher for a UK address without the 25 GBP postage charge. You automatically make the billing address the delivery address! I add to add an address and save it to obtain the desired result. My wife had given up on you, it's only because I don't like defeat that I persevered. You nearly lost a sale.”

Posted 4 years ago

“Sorry Rohan, I am a long-standing convert to the quality and design of your clothing (see my account) but the new microgrid half-zip is a backward step. I have three of these tops (size L) and tried on the new colour/design in the shop: the sleeves were unnecessarily and potentially annoyingly longer (already ample) but the thing is I simply could not get the sleeves on over a shirt. What's the point if you can't get the garment on? The assistant (for the record, in Guildford store, whilst visiting relations) was uninterested in my feedback. He explained that the sleeve had changed to a raglan design (not an issue) but he was not aware of any change in the length and narrowness of the sleeve. Happily wearing a previous design of the same garment, I said I couldn't get the new version on. As I say, he was dismissive. By the way, why can't I post this review directly on the item itself?”

Posted 4 years ago

“I've been a long term fan of Rohan and tend to use the microgrid stow away fleece a lot, even though some of the recent colourways have been a bit 'old'. The last one I bought was a great fit and great Rohan detailing especially liked the taped seams around the thumb holes. Compare the recent purchase, the arms are three or four inches too long and the thumb holes back to a slit in the seam. For premium price is not a premium garment.”

Posted 4 years ago

“I have been buying Rohan for years. However I have had to return my women's Traverse trousers (long) as they were much shorter that other pairs of trousers bought in the past. I am 5ft 10 inches and size long used to be perfect. Is this cost saving? If so, you have lost a regular customer.”

Posted 4 years ago

“I recently purchased an Elite jacket. I cannot believe anyone could design such an ill fitting hood. I have tried everything to stop it covering my eyes. If I use the draw strings which adjust at the rear it clings to my head and is too uncomfortable to wear and still works its way down over my eyes. I went in to your shop in Ambleside for help. The assistant was very helpful, he tried another jacket and adjusted the hood. It felt a little better, so he exchanged the jacket.However when using it on walks it was no better. I have had numerous jackets, some quite cheap, with far superior fitting hoods. It is very disappointing after spending, what is for me, a lot of money to be stuck with something I will be reluctant to wear.”

Posted 4 years ago

“Latest version no packable pocket. Had to return it. My time wasted. Otherwise ok. Nothing marvelous. Only got it because of the trade in offer.”

Posted 4 years ago

“Last year and this new year your style, colours materials for men’s clothing has been terrible. Im usually am very enthusiastic about your new offers and most of my clothes are rohan. What’s gone wrong?? When I mentioned this to some of your staff they agreed. Please sort yourself out.”

Posted 4 years ago

“I have owned Rohan products since the Howcrofts used to bring their clothing in a campervan to Glasgow and sell from an hotel room. I own 2 Microgrid jackets, which are never off my back, being so comfortable. I purchased another online in the recent sale so that I would not wear them all out at once. Unfortunately I had to return it (with no problem at all, I have to say) as the sleeves on the new design are 4" longer and made the jacket unbearable. I was advised that some people had found the old design sleeves too long. I note that in the new catalogue that I received today (31/8/2019), the model has the sleeves well ruched up to free his hands. Perhaps Rohan will consider redesigning, or offering a shorter sleeve alternative, of the jacket? I would finally add that all the other Rohan clothing that I own is very good indeed.”

Posted 4 years ago

“Visited Edinburgh store on Sunday. Was trying on a jacket when approached by male assistant who said they were closing in 5 minutes and he would hang the jacket back up for me taking it out of my hand. There were 3 other people shopping in the store at the time. I have lots of Rohan products. This was a £100+ genuine lost sale.”

Posted 4 years ago

“Unable to purchase items due to the system, could not log in to the account and still waiting for a reset email---lost a sale!,,,,,,”

Posted 4 years ago

“Just purchased bags shorts washed last night hanging up outside under cover warm area not dry in morning after 8hrs ??”

Posted 4 years ago

“Sad to see the ethos of this company appear to go out of the window. Service and quality issues ignored, which with the cost of the products should be first class.”

Posted 5 years ago

Sorry to hear of your disappointment. Please be assured that providing the very highest quality and service is extremely important to us. If you'd like to contact our Customer Service they will be happy to help or address any concerns that you may have. You can contact them by emailing post@rohan.co.uk or calling 0800 840 1411.

Posted 5 years ago

“Just ordered some clothes and disappointed to see a delivery charge. Having spent over £150 I would expect this to be free. I live in Southeast London and was also surprised that the nearest stores - where delivery is free - are a commute into Covent Garden or a drive to Kingston upon Thames or Tunbridge Wells. Have you thought about opening a store in Bluewater or Canary Wharf?”

Posted 5 years ago

“Why are your short sleeved shirts now have even shorter sleeves. My husband is furious as he has been buying his shirts with you for years.”

Posted 5 years ago

“Both my husband and I have shopped in Rohan for many, many years. When we wear our earlier purchases, they look and feel like new! One always purchased with confidence. Sadly, that cannot be said of our purchases over the past few years, they look tired! Like everything else in the retail world, quality has been thrown out of the window. I ordered many items online recently and they have all been returned. The one shop that I trusted to carry on producing quality items, has lost my trust. If Rohan does not seriously look at its quality, and the high specs it used to have, then it will start to lose its strong customer base.”

Posted 5 years ago

“Rude manager at Rohan trentham. Will no longer shop there.”

Posted 5 years ago

Sorry to hear of any disappointment while visiting one of our stores. To enable us to investigate this further could you please email our customer service team at post@rohan.co.uk.

Posted 5 years ago

“I can’t believe your gift vouchers, paid for in cash, have an expiry date. Scandalous.”

Posted 5 years ago

Sorry to hear of your disappointment. If you'd like to contact our Customer Service team directly on 0800 840 1412, they'll be able to look into this further for you.

Posted 5 years ago

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Rohan is rated 4.7 based on 7,575 reviews