Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.66

4.7 Rating 8,240 Reviews

93 %

of reviewers recommend Rohan

4.7

Based on 8,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I bought a pair of your Dry Ranger trousers on the 12 December 2023 ! Tonight in work the fly zip has broken! These cost £150:00 ! I would expect much, much, better quality for that price, they are not even a year old, plus I now have to walk around with my flies open to all, I will never buy another Rohan product.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write a review. Please be assured that we value our reputation for making high-quality goods and we were very sorry to learn that you have been disappointed with your Dry Ranger Trousers. Please rest assured that a member of our Customer Service Team will be in touch shortly. Once again, thank you for your review.

Posted 1 year ago

“I am still waiting for delivery of my 'recent order!! I requested delivery by Royal Mail (which would be passed on to An Post) and was told it would be done that way.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write a review. Please rest assured that a member of Customer Service Team will bit in touch shortly.

Posted 1 year ago

“Not impressed with the delivery system or time taken”

Helpful Report

Posted 1 year ago

Thank you for your feedback. we were sorry to learn that you had been left disappointed with your recent experience. Please be assured, a member of our Customer Services Team will be in touch via email shortly. Thank you for your time.

Posted 1 year ago

“Poor delivery service with DPD, especially in Cornwall. Perhaps someone in Rohan should read all the Google reviews for DPD Roche Depot. Score of under 2. Told that it would be delivered on Sunday, then Monday and Tuesday. Different excuses each day It was eventually delivered on Wednesday, but by then I had cancelled the order. Wasted four days waiting in for the delivery. Rohan refunded my payment, but will not order anything again. Of course no apology, or decent customer service by DPD.”

Helpful Report

Posted 1 year ago

“I have a problem trying to use my on line account, but just getting nowhere. It seems that as a customer I am not allowed to speak to somebody in technical supprt or the IT team”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that you experienced issues online. I understand this has all now been resolved by our Customer Service team.

Posted 1 year ago

“Visiting two south coast Rohan shops and could not find anything to purchase. Looking for your staple ‘bags’ but again the colours, unless one wants to look like Michael Portillo or a BT engineer just about to descend into a manhole, are just outrages. Same with the shirts - casual shirts do not look good with gaping neck collars, where are your button down ones?”

Helpful Report

Posted 1 year ago

“Hi - I spent hours writing detailed/constructive and VERY positive reviews of all my purchases (and there have been many!) but when Rohan switched to the new website last year all my reviews were not copied across. I asked about this and was told that they would be; months later they still have not been copied over. Therefore it seems a waste of my time to even bother giving the company feedback when it just throws them away. I will continue to buy Rohan because the product is excellent but do not plan to do any reviews now.”

Helpful Report

Posted 1 year ago

“Ordered my usual size - but too small. Returned item to your Exeter shop and was informed by the assistant that the trousers I had ordered come up small and she had had to size up when she purchased hers. This should have been stated in the write up when I was purchasing the item and would have saved me time and money”

Helpful Report

Posted 1 year ago

“Sent the shoes back. Poor quality and not a good fit”

Helpful Report

Posted 1 year ago

“What a shame. I used to buy masses of items from Rohan, but ever since their policy of changing the names of garments year on year (in order to appeal to new customers, I was told in my local branch - Oxford), so that you can never find the same garment again easily, I've abandoned them. I have a lovely pair of "swift capri" trousers, with elasticated waist. No longer made, it would seem. My husband has a waterproof lined jacket, very light, that my son admired... Can I find it on the website now? Nope, the name doesn't exist any longer ("Mistral jacket"), or at least not in the same form.”

Helpful Report

Posted 1 year ago

“As a result of shoddy goods and shoddy customer service I was given a £20 voucher "as a gesture of goodwill. " This obviously had an expiry date so having lost all faith in Rohan it was spent on a "cheap " neck warmer to avoid putting anymore money into Rohan's pockets. Rohan's products have become inferior and overpriced, I will not be buying again.”

Helpful Report

Posted 1 year ago

“I visited my local Rohan Store ( Stony Stratford)this morning and was interesting in trying on a pair of trousers (£80.00) They didn’t have my size in stock (16) but made no effort to offer to get them in for me. This is not the first time that this has happened in this store. They are happy to get them if you pay up front but surely it’s good retail practice to try to keep the customer coming back. I have at least 10 pairs of Rohan trousers so was a loyal customer ( and local to the store) but if that’s the level of customer service they offer I might take my custom elsewhere.”

Helpful Report

Posted 1 year ago

We were sorry to read of the recent experience. We would hope that every encounter with our customers is a positive one. I'm sorry on this occasion the was not the case. A member of our Customer Service team will be in touch to discuss this in more detail shortly.

Posted 1 year ago

“The one star is to express my disappointment that Rohan no longer sell men's briefs without a fly opening. For some 20 years Rohan has been my 'go to' shop for casual, active and holiday clothes including underwear. Along with many older men, particularly those like me who have had prostate surgery, I now need to wear a pad inside my underwear. Rohan briefs (without a fly opening) had been perfect; a fly opening is not only redundant but also I find doesn't hold the pad in position and can be uncomfortable. Given the publicity around King Charles's prostate surgery and with TENA (a pad manufacturer) advertising their 'mens' lines on TV during this year's Six Nations rugby tournament there is thankfully greater awareness about men's pads.. I would urge Rohan to reinstate at least one line of briefs without a fly opening - and my vote would be for the ''cool silver briefs'.”

Helpful Report

Posted 2 years ago

“I cannot select a product I like when the screen is partially obscured by the flashing pop up pictures on your attempt to get me to sign up for emails. This is a very tacky feature not fitting for a website selling quality products”

Helpful Report

Posted 2 years ago

“My package was delivered by DPD to a random address a quarter of a mile away (no explanation was offered for this!) and after calling Rohan I tried unsuccessfully on four occasions to retrieve the package from the wrong address. Rohan then agreed to send a replacement but then the original package reappeared via DPD and my attempts to get Rohan to stop the replacement failed so I then had two packages delivered. Given what had happened before I cancelled my planned trip out for the second (now unwanted) delivery fearing more delivery problems if I wasn't in! Rohan understandably wanted the replacement one back, so after numerous emails, I had further hassle associated with posting these back to Rohan. Lots of apologies from Rohan but other than a refund of the original postage cost no real recognition that I had experienced endless hassle through no fault of my own. Not impressed and don't think I will order online again!”

Helpful Report

Posted 2 years ago

“We own many Rohan items and have generally been satisfied. However our new Insect Shield trousers, purchased from our local store, didn’t adequately protect us from insects/mosquitos- got bitten after just a couple of hours out wearing them. Very disappointing as product quality is usually so good. No offer of exchange or refund from Rohan customer services, just the comment that they were sorry to hear we were disappointed.”

Helpful Report

Posted 2 years ago

“Oboz Katabatic Low B Dry: advertised as waterproof. My shoes were categorically not waterproof. I had a wet sock after a short walk through damp grass. This was the first time these shoes had been outdoors. Staggering failure for a £150 product.”

Helpful Report

Posted 2 years ago

We apologise for your disappointment with the Oboz Katabatic Low B Dry shoes and the inconvenience you've experienced. Our team is dedicated to quality and we're sorry for the issues you have encountered. We are concerned to hear about the waterproofing problem with your new shoes. We stand by Oboz and know that they conduct rigorous tests. With that said, please contact us at post@rohan.co.uk or call us on Freephone, 0800 840 1411 (Monday-Friday,9:00-17:00) so we can get this resolved. Thank you for your time.

Posted 2 years ago

“Their products are of very high quality. It's a pity the IT skills of their web designer are so far below that. So many bugs in the ordering system. Don't try to pay with Paypal as you will waste a whole day of your life.”

Helpful Report

Posted 2 years ago

“Really bad fit for me (though I do have difficulty with finding an appropriate sandal strap fitting) so had to return them. As I didn’t actually experience wearing them, I can’t really comment on how they might perform.”

Helpful Report

Posted 2 years ago

“An extremely rude shop assistant in the Cambridge store became aggressive and defensive when I pointed out that the red label on an item which claimed 25% discount was false, since the discounted price was only 12% off the original price. This is false advertising. She proceeded to raise her voice and snatched the item away. The store looks messy. This is not great service at all and certainly not expected. In a climate of austerity, Rohan should be less complacent, as well as get their false price claims removed.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback with us. As per our previous correspondence, we deeply regret the less-than-ideal experience you encountered during your visit to our Rohan Cambridge store. We truly value your patronage and take your concerns seriously, as they help us refine and enhance the quality of service we provide. We understand the frustration caused by the pricing, and we thank you for your understanding that such oversights can occur unintentionally. We want you to know that we are addressing this issue to prevent future discrepancies and ensure transparent and accurate pricing. At Rohan, we are committed to continual improvement, and this incident will be treated as an opportunity for growth. We will be conducting a comprehensive review and implementing any training requirements to ensure our staff consistently deliver courteous and attentive assistance to every customer. Thank you again for your feedback.

Posted 2 years ago

Rohan is rated 4.7 based on 8,240 reviews